Chapter 1: Introduction
1
Chapter 1
INTRODUCTION
This manual describes how to install, wire, and use available development tools for MEI DSPpro
motion controllers. It is intended as a general reference guide for the DSPpro-Serial, DSPpro-PC
and DSPpro-VME and should be used in conjunction with the MEI
DSP-Series Motion
Controller C Programming Manual
, which documents the specific motion control functions
provided by the MEI standard C function library.
1.1 Troubleshooting & Technical Support
MEI takes technical support seriously. We want your system to work! Our staff of application
engineers are knowledgeable and dedicated to answering questions during the development of
your system. MEI provides technical support 24 hours a day free of charge for
5 years
from the
date of your last purchase. Please feel free to call, fax, or e-mail us. We only ask that you take
the time to read the manuals and release notes to make sure that information has not been
overlooked.
Before calling Technical Support, make sure you know which product and what version of
software you are using. The software version is printed on the distribution disks and is displayed
in the SETUP program provided in the DOS, Windows 3.x, and Windows95 software support
disks. If you FAX or e-mail us your program (or code fragments) be sure to include specific
notes about where you are having problems. Also, don’t forget to include your phone and FAX
numbers and e-mail address.
The latest releases of software and firmware are available by anonymous FTP at our Internet site
at
ftp://ftp.motioneng.com
and on our 24 hour BBS at (805) 681-3313. No special
registration is necessary. The BBS supports baud rates up to 28.8 kbps, No Parity, 8 data bits, 1
stop bit. Files may be uploaded or downloaded. If you upload a file to our FTP site or BBS, be
sure to let us know by phone, FAX, or e-mail.
In addition, product information, recent press releases, and registration forms for MEI-sponsored
technical conferences can be found on our Web site at
http://www.motioneng.com
.
If you aren’t sure about how to begin developing your application, write down your questions
and/or a specification and FAX them to MEI at (805) 681-3311. We will answer your questions
and/or write a small sample program and FAX or e-mail them to you. We cannot write your
application code for you but we can save you development time by providing sample code.
Also, take a look at the
Sample Applications
distribution disk; it contains a variety of sample
programs that address common questions. This disk is constantly being updated with new
sample programs and creative solutions. The latest sample applications are available on our FTP
site and the BBS in a file called APPS.ZIP.
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