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15.4. Do you need more help?
If you are still having problems after checking through the suggestions in the previ-
ous section, check the online help guide for the operating system or call the hotline
in the country where you purchased your PC.
We will try to help you over the telephone. Before contacting us, however, please
prepare the following information:
•
Have you made any upgrades or modifications to the initial configuration?
•
What peripheral devices do you use?
•
Which messages, if any, appear on the screen?
•
What software were you using when the problem occurred?
•
What steps have you already taken to try and rectify the problem?
15.5. Driver support
The system has been thoroughly and successfully tested with the installed drivers in
our test laboratory. It is normal in the computer industry, however, for the drivers to
need updating from time to time.
This is because there may be compatibility problems with other components (pro-
grams, devices) which have not yet been tested.
16. Transport
Please observe the following instructions when transporting your PC:
•
To avoid any transport damage, pack the PC in its original packaging.
17. Cleaning and care
Observing the following instructions can extend the operating life of your PC:
The PC housing does not contain any parts that require cleaning or
maintenance.
•
Always unplug the device and disconnect all cables before cleaning. Clean the
PC with a damp, lint-free cloth.
•
Clean the keyboard and mouse with a damp, lint-free cloth as well.
•
Do not use solvents, corrosive or gaseous cleaning agents.
•
Do not use CD-ROM cleaning discs or similar products that clean the lens of the
laser to clean your optical drive (CD/DVD). The laser does not need cleaning.
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