ID Card Printer – User Manual
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Table 5 Driver Related Problems
Problem
Probable Cause
Solution
Slow Information
download from computer
to printer
1. Computer polling access control
system in background
2. Corrupted Driver or spooler
1. Operate from a dedicated PC
2. Update with latest driver.
No information
download between PC
and Printer but printer
can print internal test
cards
1. Incorrect printer driver selected in
the Windows ‘Printers & faxes’
panel.
2. Incorrect port selected.
3. Driver
corrupted
1. Select the correct printer driver in the
Windows ‘Printers & faxes’ panel.
2. Check port selection in driver
properties.
3. Update with latest printer driver.
Prints stuck in spooler
1. Print spooler paused.
2. Printer
communication
blocked.
3. Damaged file is at front of print
queue.
1. Un-pause the print spooler.
2. Clear the spooler and reset the
printer.
3. Delete the damaged print if
necessary, and reset the printer.
Print spooler will not
automatically ‘un-pause’
after each print.
1. Driver name has been changed,
and the PC has not yet been re-
started.
2. Corrupted printer driver file.
1. Shut down and then re-start the PC.
2. Un-install the printer driver and then
re-install.
