ID Card Printer – User Manual
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Table 1 - Printer Error Messages (continued……)
Error Message
Probable Cause
Solution
Wrong film type. Please
load different film to
continue or press cancel to
clear print job.
Code = 10:00 to 10:06
Can arise if sending a color print or
overcoat print job to a single color
(monochrome) film.
1. Make sure you have the right film type
fitted in your printer.
2. Check that your driver settings are
correct.
3. Reinstall the printer driver.
(Note - If printing prn's to the printer it
can bypass the driver settings and
can produce this error).
Can't find panel. Please
check film and printer
mechanism, or press
cancel to clear print job.
Code = 11:00 to 11:02
The printer cannot find the requested
color panel within 8 panels of its
starting point
1. Make sure you are using genuine film
from the original printer supplier
(cheaper clone supplies can cause
this problem).
2. Make sure your dye film gear is
meshing with the film teeth.
3. Make sure you have the correct power
supply plugged into the printer
4. Try installing a new roll of ribbon.
RFID PCB Missing.
Reconnected PCB to
continue.
Code = 12:00
The printer does not detect the RFID
PCB
1. Make sure you have the correct power
supply plugged into the printer.
2. Try installing a new roll of ribbon.
Print Head Error, switch
printer off and reconnect
print head.
Code = 13:00
The printer detects that the print
head cable is not correctly
connected.
1. Turn off the power, then make sure
the printhead cable is connected.
2. Check to make sure the correct power
supply is connected.
Overheat error, switch
printer off and allow
printhead to cool.
Code = 14:00 to 14:01
The print head temperature is out of
range or is too hot.
1. Turn off the printer so to allow the
printhead to cool down.
2. Check to make sure your room
temperature is with in the
recommended specifications.
3. Make sure your printer has proper air
flow around it.
4. Your printer driver settings for Print
Head Power might be set to high.
Reset them to 50.
Image too dark, Please
cancel print job and reduce
driver printhead power
settings to try again.
Code = 15:00
Your printer driver settings for Print
Head Power are set to high.
1. Reduce the Print Head Power settings
in the driver to 50.
2. Make sure the correct power supply is
connected.
Can't Lift Head, Check
Printer Mechanism.
Code = 16:00 to 16:08
The printer is attempting to move
internal mechanical parts, but does
not detect any movement
1. Check the inside of the printer for
obstructions.
2. Check to make sure the correct power
supply is connected.
