ID Card Printer – User Manual
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Table 1 - Printer Error Messages
Error Message
Probable Cause
Solution
Lid Open, please close to
continue.
Code = 01:00 to 01:12
The lid is open either during a print
job or when there is a print job
pending.
-
Close the lid to continue
-
Do not open the lid while the printer is
printing or if there is a print job being
sent to the printer.
Out of cards, please refill
the hopper and press retry.
Code = 02:00
The printer can not feed a card from
the input hopper.
1. Make sure your card hopper has cards
in it and is seated correctly.
2. Take the card stock out and fan them
and also make sure they are not
warped.
3. Make sure your card stock is within
the printer's specifications.
4. Clean the printer rollers.
Hand feed error, please
select and try again.
Code = 03:00
The printer is in hand feed mode and
has not detected a card inserted in
the front for ten seconds.
1. Ensure the card is being fed into slot
in the front when the printer display
asks you to.
2. Ensure card is inserted far enough into
the slot for printer's rollers to grab it.
3. Do not pre-stage a card in the printer
before printing.
If the printer is in hand feed mode:-
Card is jammed in the flipper
mechanism
1. Open the lid and remove the card from
the flip mech.
2. Make sure the flip mechanism rotates
freely.
3. Do not pre-stage a card in the printer
before printing.
4. Ensure the card is being fed into slot
in the front when the printer display
asks you to.
5. Ensure card is inserted far enough into
the slot for printer's rollers to grab it.
Flipper Card Jam, please
clear printer mechanism.
Code = 04:00 to 04:12
If the printer is feeding from the
hopper:-
Card is jammed in the flipper
mechanism
1. Remove card from flip mechanism and
insure the flip mechanism rotates
freely.
2. Make sure your card stacker tray is
empty.
3. Make sure your card stock is within
the printers recommended
specifications.
TROUBLESHOOTING
