Make sure your sequencer is set to receive MTC on the Windows driver
that has MIDI Time Code coming over it. This driver is called “BiPort
24s Sync/Status”.
If the SMPTE can be heard on neighboring tracks (i.e. there is cross-talk),
then try striping the tape at a lower level. The BiPort 2x4s SMPTE wave-
form is specially designed to limit cross-talk (per the SMPTE specifica-
tion). However, if it is recorded “too hot”, the signal could bleed into
other tracks just as any other audio signal could.
BEFORE CALLING TECH SUPPORT
It is best to be in front of the computer in which you are installing the
BiPort 2x4s when attempting to reach Midiman Technical Support for
help.
Have the computer powered up, with the BiPort 2x4s Drivers and
Diagnostics Disk and this manual close by.
Please be ready to identify which Midiman product you have, and to
concisely explain what the problem is that you are encountering.
Take a deep breath, then dial the Tech Support number listed on the back
of the manual or email at the address listed.
Tech Support hours are 9AM to 5PM Pacific time, Monday thru Friday.
There is no best time to call, but persevere and you will get through to a
human being who will be eager to help you.
Expect email answers within 24 to 36 hours.
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