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Chapter 11 Troubleshooting
This chapter describes problems you may encounter while using VS-LC101/VS-LC102. If you have questions,
please refer to related chapters and follow all the suggested solutions. If the problem still occurred, please contact
our distributors or service center.
No.
Problems
Solutions
1.
Boot without power
signal
Make sure you have plugged in the power cord.
2.
No image output
1. Check the power.
2. Check if the input/output device cables are loose
3. Replace the cables and make sure they are not faulty.
4. Confirm if the input source is set correctly, refer to the
5.2.4 Settings
(video input)
3.
The live streaming
function lags when 4
VC-A20P are connected
to the network
Because live streaming is transferred over the network, connecting 4
network cameras may result in insufficient broadband. Please change
VC-A20P settings.
Resolution: 1920x1080
FPS: 30fps
Bitrate: 2M
4.
No image output after
logging into Director
Certain browsers may have firewall limitations. Change the firewall
permission to include the software. Please following the below instructions
to set up your browser:
1. Click
[Start]
and then
[Control Panel]
In the search field, enter [Firewall]
and click
[Windows Firewall]
.
2. Click [Allow an app or feature through Windows Firewall] on the left panel.
3. Click [Change Settings]. (Administrator privileges required) If an
administer password or confirmation is required, enter the password or
provide confirmation information.
4. Select the program from the checkbox for approval and press [Confirm].
If the above configuration is invalid, first suspend the antivirus software and
ensure that the program is not blocked by the antivirus.
5.
Unable to log into
System Configuration or
Director once the
VS-LC101/VS-LC102 is
connected
1. Check username and password. These fields are caps sensitive.
2. Check browser version. Refer to
4. System Requirements
to view the
supported versions.
6.
Unable to record with
USB with the error
message, “Failed to
record, please check
storage device or
turn-on streaming.”
1. Check Local Storage Settings configuration and whether the portable
disk is formatted. Refer to
5.2.4 Settings (Format Hard Drive)
.
2. Check connection method. The PC must be connected to the
VS-LC101/VS-LC102 via a router, and the IP address must be on the
same network segment.
3. Test with another portable disk.
4. Deactivate network streaming: Open browser and log into System
Configuration/Director. Change recording settings and deselect
streaming mode.
7.
“HDCP Lock” is
displayed when
connecting the
VS-LC101/VS-LC102 to a
notebook
HDMI with HDCP encryption is the default output for a variety of
notebooks. Configure the notebook to VGA output.
8.
Can I access System
Yes, but the IP address of the VS-LC101/VS-LC102 and the PC must be
