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APPLIANCE ON    13:45

NO PELLETS

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page 28

If an error message appears, the display begins to flash. 
remedy the fault according to the following list of faults and then acknowledge 
the error message. 
Press and hold the 

OK

 button (approx. 2 seconds) in the top level of the 

menu to acknowledge the error message. 

34. 

Error messages / Remedy – Operation with pellets

34. 

Error messages / Remedy – Operation with pellets

display

Identification of fault

Cause

Remedy / Solution

NO PELLETS

no pellets fed / hopper empty

Hopper empty

add fuel.

grate dirty

empty ash drawer (in operating state aPPlIanCe OFF)

Conveyor drive defective

Clean screw feed or call service technician

air regulator open

Close air regulator

Insufficient supply of fresh 

air

ensure continuous supply of fresh air

ash drawer full

empty ash drawer (in operating state aPPlIanCe OFF)

NO IGNITION

no ignition / no ignition after 

power failure

Heating door open

Close heating door

start-up flap open

Close start-up flap

ash drawer full

empty ash drawer (in operating state aPPlIanCe OFF)

Flue outlet obstructed

Clean appliance

air regulator open

Close air regulator

Insufficient supply of fresh 
air

ensure continuous supply of fresh air

Hopper empty

refill fuel. 

TEMPERATURE LI-
MITER HAS TRIG-
GERED

Overheating, the maximum 

permissible boiler temperature 

(95°C) was exceeded, safety 

temperature limiter (StB) has 
triggered

Power failure

remedy the fault; allow the boiler to cool off and reset 
temperature limiter manually.

Failure of heating circuit 
pump
Output of appliances (radia-
tors) has been reduced (pos-
sibly thermostat valve)

Open the appliance, if it occurs more frequently, have 
its heat output checked by the HVaC installer

air in the boiler / heating 
system

Bleed air from the system. 

CLEANING FAILURE

Failure of grate

Pellets jammed

empty ash drawer (in operating state aPPlIanCe OFF)
CautIOn: if the ash drawer cannot be pulled out, the 

grate may still be open because of jammed pellets;
throw 3-4 pcs. of ‘Zündis’ (product which helps to light 

a fire) from above into the flue and switch on pellet 

burner to burn off residues from the grate
after the fault has been removed, the ash drawer can 

be emptied (in operating state aPPlIanCe OFF) 

OVERHEATED AP-
PLIANCE

Warning signal overheating

too much fuel loaded

load fuel according to table (page 15)

High level of chimney drau-
ght

Check chimney draught (chimney sweep, HVaC instal-
ler)

FLAME SENSOR KS

Flame sensor  - 
short circuit

Call service technician

FLAME SENSOR UB

Flame temperature sensor – 

fault

loose fixing bolt on terminal 
strip

tighten bolts on terminal strip

Cable faulty

Call service technician

Flame temperature sensor 
faulty

Call service technician

EXHAUST GAS SEN-
SOR KS

Exhaust gas sensor – short 

circuit

Call service technician

EXHAUST GAS SEN-
SOR UB

Exhaust gas sensor – fault

Cause – see flame tempera

-

ture sensor uB

Solution see flame temperature sensor uB

F11

Ignition program after power 
failure 

Power failure

PLUG-IN TEMPERA-
TURE SENSOR KS

Discharge chute sensor short 
circuit

Call service technician

Summary of Contents for Aqua Insert+P

Page 1: ...Aqua Insert P Issued November 2010 with pellet burner Independent of indoor air DEPENDENT on indoor air Operating Manual with installation instructions GB...

Page 2: ...g capacity of the floor 13 Room temperature and ambient temperature humidity 13 18 Operation 14 Accessories supplied by the manufacturer 14 Closing the heating door 14 Adjustment of the air supply 14...

Page 3: ...prox 1 to 2 kg When adding more firewood open the door slowly and first allow the flue gas to escape up the chimney By doing this you prevent the flue gas from entering the room Bear in mind that cert...

Page 4: ...e firepla ce Only clean and properly adjusted appliances work efficiently Only install original spare parts provided by your local specialist dealer or by our company Parts that are subject to wear an...

Page 5: ...open and closed water heating systems up to 349 kW 300000 kcal h with thermostatic safety device DIN 4751 Part 4 Safety devices for heating systems with flow temperatures of up to 120 C closed water...

Page 6: ...n 17 Pellet burner ash drawer 19 Hopper safety guard 20 Pellet burner control panel 21 Pellet burner door 23 Induced draught fan 24 Combustion air supply pellet burner 25 Flow connection line 26 Hoppe...

Page 7: ...for the firewood The heat is emitted via the surface of the heat exchanger and the external sur faces of the appliance An induced draught fan corresponding to the amount of fuel and the combustion ai...

Page 8: ...appliance and the chimney can occur Furthermore the combustion of coal and similar fuels is not permitted The ap pliance has not been tested for use with these fuels therefore damage to the appliance...

Page 9: ...with re circulated air operation With ducted extractor hoods an adequate supply of air must be ensured by me ans of separate safety equipment e g contact switches on the windows negative pressure mon...

Page 10: ...and must be protected against wind The air duct must be at least 100 mm in diameter If rectangular pipes are em ployed an appropriate cross section must be maintained According to the regulations for...

Page 11: ...r the installation of the appliance The HVAC installer conducting the inspections for fire safety shall bear the responsibility The following safety clearances to combustible items movable wooden wall...

Page 12: ...drain funnel Should the thermal discharge safety valve drip the seal and valve seat must be cleaned The calcification state of the safety devices must also be checked at least once a year For this rea...

Page 13: ...ance in an emergency We strongly recommend installing a smoke or fire detector that interrupts the power supply of the appliance in an emergency The appliance is designed to operate only from a 230 V...

Page 14: ...owing factors with regard to a clean window 1 Optimum chimney draught For the air supply the chimney draught and the length of the supply line play a decisive role Certain weather conditions especiall...

Page 15: ...me The following table 3 shows the recommended amount of fuel to be added for the rated heat output If this amount is exceeded overheating and consequent damage can result Heating When only embers are...

Page 16: ...es and to switch from one adjustment point to the next in the adjustment le vels To acknowledge error messages by pressing and holding the button approx 2 seconds 20 Operation of the pellet burner Set...

Page 17: ...ttings Menu 22 Settings Menu To enter the main menu from the top level of the menu press the OK button once Settings Appliance settings Information Display Information about the appliance and its comp...

Page 18: ...ther the internal clock is used for switching the appliance on and off Automatic operation determines whether the appliance is operated manually standard setting OFF or whether the internal clock is u...

Page 19: ...ntry of the service code and enter the correct service code Press button twice to return to the top level of the menu To confirm cleaning work or maintenance work that has been performed on the applia...

Page 20: ...adjustment range of the pellet burner Boiler set point temperature WINTER 75 C Boiler set point temperature SUMMER 65 C 24 Information menu 24 Information menu To enter the menu INFORMATION from the m...

Page 21: ...ON OFF OFF Blower off Current value ON OFF OFF Motor off ON OFF OFF Ignition off ON OFF OFF Pump off ON OFF OFF Motor off Press button three times to return to the top level of the menu Appliance SW V...

Page 22: ...door become very hot when the stove is in use tem peratures up to 300 C Make sure that these parts are not touched when the appliance is in operation Keep the firebox door closed at all times even if...

Page 23: ...ing heating with pellets If more firewood is loaded while the appliance is being heated with pellets the appliance first switches to operation with firewood The display Appliance ON as well as the ope...

Page 24: ...er 250 operating hours Figu re 60 After the cleaning work has been performed the display is reset by using the service code CLEANING and timing restarts for the next cleaning For details how to reset...

Page 25: ...vacuum cleaner Allow the appliance to cool down completely and only use a vacuum cleaner with an Ash Box accessory FIRE HAZARD Cleaning of painted surfaces Wipe painted surfaces with a damp cloth do...

Page 26: ...the grate lifter to remove the ash pan towards the front 2 3 and empty it and clean the ash chamber Pellet burner ash pan Open the door of the pellet extension and pull out the ash drawer Figure 69 E...

Page 27: ...of paper in the stove and allow it to burn out The fuel used is too smoky moist or of poor quality See FUELS on page 8 Heating gas flue or chimney excessively sooty or blocked As soon as possible thor...

Page 28: ...e boiler to cool off and reset temperature limiter manually Failure of heating circuit pump Output of appliances radia tors has been reduced pos sibly thermostat valve Open the appliance if it occurs...

Page 29: ...nician BOILER SENSOR UB Boiler sensor fault Cause see flame sensor UB Remedy see flame sensor UB BOILER OVERHE ATED Overheating the preset boiler temperature limit 90 C was exceeded Cause see Temperat...

Page 30: ...mber 19344 Certificate Holzenergie Schweiz Nr Nr 0135 Dimensions installation dimensions Width x height x depth mm 855 x 1830 x 493 with panelling optional Width x height x depth mm 1075 x 1875 x 524...

Page 31: ...12 6 185 5 123 5 51 12 5 134 28 5 69 25 5 68 15 5 21 4 49 5 34 5 16 Return flow in blue thermal safety valve inlet in green Flow in red Supply of combustion air oval 10 cm Flue pipe connection diamet...

Page 32: ...3 4 7 6 5 PE 7 PE PE 6 5 4 3 PE 1 2 3 4 9 5 PE 10 PE PE blue Earthing brown Mains connection Serial input output RS 232 Maintenance Update Fuse Micro fuse 5 x 20 mm 2 5 A T Ceramic body Control panel...

Page 33: ...reduce output stove on off only information only information only information scroll with UP DOWN only information scroll with UP DOWN settings from customer reset with OK brand with OK selection wit...

Page 34: ...check your appliance and establish whether the warranty claim is justified If yes we will decide in which way the defect should be corrected In the event of a repair we will have it carried out corre...

Page 35: ...Seite 35...

Page 36: ...FF 13 45 NO PELLETS Output OK Appliance ON 13 45 Burner ON Output OK Appliance ON 13 45 Burner ON Output Press once Press once Press once Press once Press and hold for 2 seconds Press buttons simultan...

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