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C. Difficulty to remove the ErgoGrip from the handpiece
1. Grab the ErgoGrip gently near the lens and at the same time twist and slide it off the
handpiece
2. If the problem still remains, replace the ErgoGrip
D. Weak or no LED light
1. Note that there are two versions of the ErgoGrip with different lenses and light pattern and
intensity: “ErgoGrip LED” and “ErgoGrip FocusLED”.
2. Check that lens in the ErgoGrip is clear and clean. Clean or replace if necessary.
3. If you have an additional polisher tubing, try replacing the polisher tubing.
4. If the problem still remains
– contact your dealer for support and indicate Error Code
E. Insufficient or no water flow
1. Check that Air Blow mode is not activated i.e. that the blue light next to the crossed-out water
drop is not lit. If it is lit, press the P-key.
2. Adjust water control on powder container cap to fully open.
3. Check that the medicament/water bottle is properly connected i.e. the cap is tightened and
pushed in all the way onto the connector. Check that the o-rings on cap and connector are in
good condition. Replace o-rings if worn. O-rings can be lubricated with a glycerine based
lubricant (or vaseline).
4. Gently check that the nozzle is fully tightened.
5. If you have an additional nozzle, replace the nozzle.
6. If the problem still remains
– contact your dealer for support and indicate Error Code
F. Insufficient or no powder flow
1. Check that there is powder in the powder container and that the o-ring in the cap is in correct
position.
2. If you have an additional nozzle, replace the nozzle. A clogged nozzle may be cleaned in an
ultrasonic bath or in citric acid or (vinegar).
3. Unscrew and remove the powder container, nozzle and ErgoGrip and blow with compressed
air into the handpiece.
4. If the problem still remains
– contact your dealer for support and indicate
G. Water drips from the bottom of the device onto the table
1. The ProPower device has a built-in water trap that removes humidity from the pressurized air
coming from the compressor in the compressor room of your clinic. The water trap condenses
the humidity in the pressurized air into water which is then released underneath the device.
Normally there is no water at all or a very small amount (a few drops). If the amount of water
is significant, the compressor of your clinic may need service. Please contact the
manufacturer or dealer of your compressor.
