Linksys Voice System Administration Guide
73
Managing Inbound Calls with Hunt Groups
Configuring Phone Lines and Calling Routing Behavior
Managing Inbound Calls with Hunt Groups
A Hunt Group is a group of client stations that are treated as one extension for the purpose of
managing inbound calls. The client stations in the hunt group can be alerted simultaneously or
sequentially. The first client station to pick up the call establishes a private connection to the
caller.
You can configure two types of Hunt Groups:
•
”Hunt Group that Rings All Stations Simultaneously,” on page 73
•
”Hunt Group that Rings Stations Individually,” on page 75
Note
Compare a Shared Line Appearance to a Hunt Group. A Hunt Group may
ring several stations simultaneously, but only one station can answer
and manage the call. A Shared Line Appearance also rings multiple lines
simultaneously but allows multiple stations to share and manage the
call. For more information, see
”Managing Inbound Calls with Shared Line
Appearances,” on page 77
.
Hunt Group that Rings All Stations Simultaneously
You can create a hunt group that simultaneously rings all stations in the group. Optionally, you
can assign a name to the group or use wildcard characters to create the list of stations in the
group.
Syntax for a “Ring All Stations” Hunt Group Rule
The basic syntax for this type of group is shown below. Optionally, you can assign a name to the
group.
SYNTAX:
ext-in:name=groupname,hunt-list
•
ext-in (required):
The extension number that users dial to contact this group
•
name (optional):
The name of the group, which appears in the Corporate Directory on
the phones
•
hunt-list (required):
The station numbers that participate in this group, separated by
commas
NOTE:
To create multiple groups, separate the hunt group rules by typing the pipe
character: |
Examples of “Ring All Stations” Hunt Group Rules
•
Contacting a group of stations simultaneously
EXAMPLE:
500:101,102,103
This hunt group is assigned a number (
500:
). The group includes three stations
(
101,102,103
)
. A call to extension 500 rings all three stations simultaneously.
Summary of Contents for Linksys SPA9000
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