Linksys Linksys SPA9000, Administration Manual

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Linksys Voice System Administration Guide 107
Working with the Auto Attendant Greetings
Configuring the LVS Auto-Attendant
Using the IVR Prompts to Change Recordings
The IVR prompts guides you through the process of recording, erasing, and changing greetings.
Refer to
Figure 7-1 .
Figure 7-1 IVR Prompt Menu Call Flow
Downloading Prompts
You can download customized prompt files from a TFTP/HTTP/HTTPS server. These files must
be encoded in G.711u, size less than 60 seconds, with the header removed. The total prompt
file size cannot be larger than 94.5 seconds.
The prompt is downloaded at the device boot up time. If the prompt has already been
downloaded from the given URL, the download is not performed. If the prompt file name is
none , the corresponding prompt currently saved in the flash is erased. The default value is
blank.
Menu-1
Play prompt (“Please enter message
number followed by the # key”)
User enters
prompt key
(1-10)
Menu-2
Play prompt (“Enter 1 to record,
enter 2 to review, enter 3 to
delete, enter * to exit”)
Retrieve the
prompt data and
play prompt
User enters 2 User enters 1
User enters *
Menu-3-A
Play prompt (“You may record your
message after the tone. When
finished, press #.”)
Goto menu-1
User records
a prompt
Menu-4-A
Play prompt (“to save enter 1, to
review enter 2, to rerecord enter
3, to exit enter *.”)
Play prompt
(“Value saved”)
User enters 1
Play user
recorded
prompt
User enters 2
User enters 3 User enters *
User enters
72255 from IVR
Goto menu-3-A
Goto menu-2
Goto
menu
4-A
Goto menu-2
User enters 3
Menu-3-B
Play prompt (“
e
nter 1 to
confirm, enter
* to exit
User enters 1
Erase message
User enters *
Play prompt
(“Message erased.”)