Linksys Linksys SPA9000, Administration Manual

Page: 117 / 246

Linksys Voice System Administration Guide 115
Writing an Auto Attendant Script
Configuring the LVS Auto-Attendant
Entering an Auto Attendant Script
1. Connect to the SPA9000 administration web server, and choose Admin access with
Advanced settings. (See ”Connecting to the SPA9000 Administration Web Server,” on
page 24 ).
2. Click Voice tab > SIP .
3. Scroll down to the Auto Attendant Parameters section.
4. Enter your script in the appropriate field: AA Script 1 - 3 . For more information, see ”Writing
an Auto Attendant Script,” on page 108 .
5. Click Submit All Changes .
goto The Auto Attendant transfers the caller from
one <form> to the other <form>. All
<form>s are identified by the attribute “id”.
The value in the id attribute must be unique;
otherwise, the Auto Attendant selects the
last valid <form> as the transfer-to target. <goto link= “daytime”>
“daytime” is the id of a <form> entry.
Example: <form id=”daytime”
type=”menu”>
xfer The Auto Attendant performs a blind
transfer of the caller to the target, and then it
ends processing “target = $input” is
equivalent to the input value already passed
by the dialplan. There is no significance to
the name attribute. <xfer name= “Technical Support” target=
“5000”/>
exit When this action is reached, the Auto
Attendant stops, and the call ends <exit>
audio The Auto Attendant plays the audio
specified in the “src” attribute. This attribute
must be prompt<n>, with <n> being a
number in the range 1–10. When playing the
audio, the Auto Attendant allows the caller
to interrupt the current prompt by pressing
digits if the bargein attribute is set to “T”. The
Auto Attendant ignores any digits from the
caller if the bargein attribute is set to “F” (the
default value). <audio src= “prompt1” bargein= “T”/>
TIP: To get started, you may want to copy the default
script from the Voice > SIP page, Auto Attendant
Parameters section, AA Script 1 field. You can paste it
into any word processing application, where you can
see the entire script more easily. Make your changes,
remove any formatting such as line breaks, and paste
the final string into the appropriate AA Script field.
Instruction Description Syntax and Example(s)