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INFORMATION
Problems replaying movies in My Media
Problem
Solution
I cannot view the files on
the Movie List.
•
Check whether the file on the USB storage device can
be read on a computer.
•
Check whether the file extension is supported.
This file is invalid.
message appears or
the image display is not
normal even though the
sound is OK.
•
Make sure that the file replays normally on the
computer’s video player. (Check for damaged files.)
•
Check whether the resolution is supported by the
computer.
•
Verify that the video/audio codec is supported.
•
Verify that the frame rate is supported.
Audio not supported.
message appears or the
sound is not normal even
though the image display
is OK.
•
Make sure that the file replays normally on the
computer’s video player. (Check for damaged files.)
•
Check if the audio codec is supported by the
computer.
•
Verify that the bit rate is supported.
•
Verify that the sample rate is supported.
Subtitles are not
displayed.
•
Make sure that the file replays normally on the
computer’s video player. (Check for damaged files.)
•
Check if the video file has the same name as the
subtitle file.
•
Make sure that the video and subtitle files are in the
same folder.
•
Verify that the subtitle file format is supported.
•
Verify that the subtitle language is supported.
(Subtitle files can be opened in Notepad to check the
language.)
•
Image shown may differ from your Laser TV.
•
For information on requesting service, refer to the following menu.
SMART
→
Settings
→
SUPPORT
→
Product/Service Info.
Summary of Contents for HECTO2
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