Scanner does not close
Action
Yes
No
Remove obstructions that keep the scanner unit open.
Did the scanner unit close correctly?
The problem is
solved.
Contact
Scanning takes too long or freezes the computer
Action
Yes
No
Close all applications that are interfering with the scan.
Does scanning take too long or freeze the computer?
Contact
The problem is
solved.
Scanner does not respond
Action
Yes
No
Step 1
a
Check if the printer is turned on.
b
Resolve any error messages that appear on the display.
c
Copy or scan the document.
Is the scanner responding?
The problem is
solved.
Go to step 2.
Step 2
a
Check if the power cord is connected properly to the printer
and the electrical outlet.
CAUTION—POTENTIAL INJURY:
To avoid the risk of fire
or electrical shock, connect the power cord to an
appropriately rated and properly grounded electrical outlet
that is near the product and easily accessible.
b
Copy or scan the document.
Is the scanner responding?
The problem is
solved.
Go to step 3.
Step 3
a
Turn off the printer, wait for about 10 seconds, and then turn it
back on.
b
Copy or scan the document.
Is the scanner responding?
The problem is
solved.
Contact
Troubleshooting
254
Summary of Contents for XM7355
Page 175: ...6 Insert the new ADF feed roller until it clicks into place Maintaining the printer 175...
Page 203: ...Staple jam in the staple nisher 1 Open door F Clearing jams 203...
Page 204: ...2 Remove the staple cartridge holder 3 Remove the loose staples Clearing jams 204...
Page 270: ...Upgrading and migrating 270...
