Lexmark XM7355, User Manual

Page: 221 / 303

Action Yes No
Step 2
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b
Print the document.
Is the paper folded or wrinkled?
Go to step 3. The problem is
solved.
Step 3
a
Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the setting matches the paper loaded.
•
You can also change the setting from the printer control
panel.
b
Print the document.
Is the paper folded or wrinkled?
Contact customer
support .
The problem is
solved.
Gray background
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages . For non
‑
touch
‑
screen printer models, press to
navigate through the settings.
Action Yes No
Step 1
a
Turn off the printer, wait for 10 seconds, and then turn on the
printer.
b
Increase toner darkness.
From the control panel, navigate to:
Settings > Print > Quality
c
Print the document.
Does gray background appear on prints?
Go to step 2. The problem is
solved.
Troubleshooting 221