Action
Yes
No
Step 3
Check if you are using a recommended type of paper.
a
Load the specified tray or feeder with a recommended type of
paper.
b
Resend the print job.
Do vertical voids appear on prints?
Go to step 4.
The problem is
solved.
Step 4
a
Remove the photoconductor unit, and then reinstall it.
Warning—Potential Damage:
Do not expose the
photoconductor unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
b
Resend the print job.
Do vertical voids appear on prints?
Go to step 5.
The problem is
solved.
Step 5
a
Clean the charger and the printhead lens.
b
Resend the print job.
Do vertical voids appear on prints?
Go to step 6.
The problem is
solved.
Step 6
Replace the photoconductor unit, and then resend the print job.
Do vertical voids appear on prints?
Contact
The problem is
solved.
Troubleshooting
234
