Gray background on prints
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Action
Yes
No
Step 1
a
From the Quality menu on the control panel, decrease the toner
darkness.
b
Resend the print job.
Did the gray background disappear from the prints?
The problem is
solved.
Go to step 2.
Step 2
a
Remove, and then reinstall the photoconductor unit and the
toner cartridge.
Warning—Potential Damage:
Do not expose the
photoconductor unit to direct light for more than 10 minutes.
Extended exposure to light can cause print quality problems.
b
Resend the print job.
Did the gray background disappear from the prints?
The problem is
solved.
Go to step 3.
Step 3
a
Clean the charger and the printhead lens.
b
Resend the print job.
Did the gray background disappear from the prints?
The problem is
solved.
Go to step 4.
Step 4
Replace the photoconductor unit, and then resend the print job.
Did the gray background disappear from the prints?
The problem is
solved.
Contact
Horizontal voids appear on prints
L
eading
edge
Trai
l
ing
edge
Troubleshooting
217
