Action
Yes
No
Step 2
a
Clean the charger and the printhead lens.
b
Resend the print job.
Is the printer printing solid black pages?
Go to step 3.
The problem is
solved.
Step 3
Replace the photoconductor unit, and then resend the print job.
Is the printer printing solid black pages?
Contact
The problem is
solved.
Repeating defects appear on prints
Action
Yes
No
Step 1
a
Clean the charger and the printhead lens.
b
Resend the print job.
Do repeating defects still appear on prints?
Go to step 2.
The problem is
solved.
Step 2
a
Replace the photoconductor unit if the distance between the
defects is equal to 95.8 mm (3.77 in.).
b
Resend the print job.
Do repeating defects still appear on prints?
Go to step 3.
The problem is
solved.
Step 3
a
Replace the 300K maintenance kit if the distance between the
defects is equal to either of the following:
•
62.65 mm (2.47 in.)
•
75.85 mm (2.99 in.)
b
Resend the print job.
Do repeating defects still appear on prints?
Contact
The problem is
solved.
Troubleshooting
226
