Shadow images appear on prints
A B C D
A B C D
A B C D
A B C D
Leading edge
Trailing edge
Action
Yes
No
Step 1
Load paper with the correct paper type and weight in the tray.
Is paper with the correct paper type and weight loaded in the tray?
Go to step 2.
Load paper with the
correct paper type
and weight in the
tray.
Step 2
From the control panel, set the paper type and weight in the Paper
menu to match the paper loaded in the tray.
Is the tray set to the type and weight of the paper loaded?
Go to step 3.
Change the paper
loaded in the tray to
match the paper type
and weight specified
in the tray settings.
Step 3
a
Depending on your operating system, specify the paper type
and weight from Printing Preferences or from the Print dialog.
b
Resend the print job.
Do shadow images still appear on prints?
Go to step 4.
The problem is
solved.
Step 4
a
Clean the charger and the printhead lens.
b
Resend the print job.
Do shadow images still appear on prints?
Go to step 5.
The problem is
solved.
Step 5
Replace the photoconductor unit, and then resend the print job.
Warning—Potential Damage:
Do not expose the
photoconductor unit to direct light for more than 10 minutes.
Extended exposure to light can cause print quality problems.
Do shadow images still appear on prints?
Contact
The problem is
solved.
Troubleshooting
227
