Lenovo 10K9 Hardware Maintenance Manual Download Page 96

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Error code

POST error message

Description/Action

1820

More than one external fingerprint
reader are attached. Power off and
remove all but the reader that you set
up within your main operating system.

If more than one external fingerprint
reader are connected to a computer,
this error message will be displayed.

Remove all of the fingerprint
keyboards except the one compatible
with the fingerprint application on
your computer.

1962

No operating system found. Press
any key to repeat boot sequence.

This error occurs only after the POST
is completed.

Press any key to repeat boot
sequence.

Undetermined problems

This section provides instructions on how to find out the failing devices or adapters.

1. Power-off the computer.

2. Remove or disconnect the following components (if installed) one at a time.

a. External devices (modem, printer, or mouse)

b. Any adapters

c. Memory modules

d. Extended video memory

e. External Cache

f. External Cache RAM

g. Hard disk drive

h. Diskette drive

3. Power-on the computer to re-test the system.

4. Repeat steps 1 through 3 until you find the failing device or adapter.

If all devices and adapters have been removed, and the problem continues, replace the system board.
See “Replacing the system board” on page 124.

Beep symptoms

Beep symptoms are tones or a series of tones separated by pauses (intervals without sound) during POST.

The following table describes the beep symptoms.

Beep symptom

FRU/Action

2 short beeps

CMOS setting error

Common error code, see the detail failure information in
“POST error codes” on page 87.

3 short and 1 long beeps

DRAM memory error

Perform the following actions in order.

1. Make sure the memory module(s) are properly seated

in the connector(s).

2. Replace the memory module(s).

3. Replace the system board.

ThinkCentre M73p Hardware Maintenance Manual

Summary of Contents for 10K9

Page 1: ...ThinkCentre M73p Hardware Maintenance Manual Machine Types 10K9 10KA 10KB and 10KC ...

Page 2: ... safety information on page 1 and Appendix F Notices on page 147 First Edition August 2015 Copyright Lenovo 2015 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Page 3: ... Air circulation 49 Electrical outlet locations and cable lengths 49 Comfort 49 Accessibility information 50 Cleaning your computer 53 Maintenance 53 Basic maintenance tips 53 Good maintenance practices 54 Keeping your computer current 54 Moving your computer 55 Chapter 5 Security 57 Locking your computer 57 Locking the computer cover 57 Attaching a Kensington style cable lock 58 Attaching a cable...

Page 4: ...02 Installing the 2 5 inch storage drive 104 Replacing the 3 5 inch storage drive 105 Replacing a memory module 107 Replacing the heat sink and fan assembly 109 Replacing the microprocessor 111 Replacing the coin cell battery 113 Replacing a PCI PCI Express card 114 Replacing the Wi Fi card 116 Replacing the Wi Fi antennas 121 Replacing the system board 124 Completing the parts replacement 126 Cha...

Page 5: ...India RoHS 142 Appendix D China Energy Label 143 Appendix E ENERGY STAR model information 145 Appendix F Notices 147 Trademarks 148 Copyright Lenovo 2015 iii ...

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Page 7: ... troubleshoot problems Important This manual is intended only for trained service technicians who are familiar with Lenovo computers Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively Before servicing a Lenovo computer be sure to read and understand Chapter 1 Read this first Important safety information on page 1 Copyright Lenovo 2015 v ...

Page 8: ...vi ThinkCentre M73p Hardware Maintenance Manual ...

Page 9: ...ch can eventually result in overheating Ensure that all power cord connectors are securely and completely plugged into receptacles Do not use any power adapter that shows corrosion at the ac input pins or shows signs of overheating such as deformed plastic at the ac input or anywhere on the power adapter Do not use any power cords where the electrical contacts on either end show signs of corrosion...

Page 10: ...device that is worn or defective Reinstall all covers correctly before returning the machine to the customer CAUTION Hazardous moving parts Keep fingers and other body parts away CAUTION Before you open the computer cover turn off the computer and wait several minutes until the computer is cool Electrical safety CAUTION Electrical current from power telephone and communication cables can be hazard...

Page 11: ...robe leads and accessories for that tester Stand on suitable rubber mats obtained locally if necessary to insulate you from grounds such as metal floor strips and machine frames Observe the special safety precautions when you work with very high voltages these instructions are in the safety sections of maintenance information Use extreme care when measuring high voltages Regularly inspect and main...

Page 12: ...ter to measure third wire ground continuity for 0 1 ohm or less between the external ground pin and frame ground b The power cord should be the appropriate type as specified in the parts listings c Insulation must not be frayed or worn 4 Remove the cover 5 Check for any obvious alterations Use good judgment as to the safety of any alterations 6 Check inside the unit for any obvious unsafe conditio...

Page 13: ... can use coax or connector outside shells on these systems Use the round ground prong of the ac plug on ac operated computers Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function Proper grounding of the electrical outlet can be verified by a certified electrician Safety notices multi lingual translations The caution and danger safe...

Page 14: ... or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as requir...

Page 15: ...and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 Chapter 1 Read this first Important safety information 7 ...

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Page 17: ...8 kg 37 lb 32 kg 70 5 lb 55 kg 121 2 lb 1 2 PERIGO A corrente elétrica proveniente de cabos de alimentação de telefone e de comunicações é perigosa Chapter 1 Read this first Important safety information 9 ...

Page 18: ...spositivos 3 Conecte os cabos de sinal aos conectores 4 Conecte os cabos de alimentação às tomadas 5 LIGUE os dispositivos 1 DESLIGUE Tudo 2 Primeiramente remova os cabos de alimentação das tomadas 3 Remova os cabos de sinal dos conectores 4 Remova todos os cabos dos dispositivos CUIDADO Ao substituir a bateria de lítio utilize apenas uma bateria com Número de Peça 45C1566 ou um tipo de bateria eq...

Page 19: ...te exposição direta ao feixe 18 kg 37 lb 32 kg 70 5 lb 55 kg 121 2 lb CUIDADO Utilize procedimentos de segurança para levantar equipamentos CUIDADO O botão de controle de alimentação do dispositivo e o botão para ligar desligar da fonte de alimentação não desligam a corrente elétrica fornecida ao dispositivo O dispositivo também pode ter mais de um cabo de alimentação Para remover toda a corrente ...

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Page 21: ...1 2 Chapter 1 Read this first Important safety information 13 ...

Page 22: ...1 2 14 ThinkCentre M73p Hardware Maintenance Manual ...

Page 23: ...roduit ou des périphériques qui lui sont raccordés reportez vous aux instructions ci dessous pour connecter et déconnecter les différents cordons Connexion Déconnexion 1 Mettez les unités HORS TENSION 2 Commencez par brancher tous les cordons sur les unités 3 Branchez les câbles d interface sur des connecteurs 4 Branchez les cordons d alimentation sur des prises 5 Mettez les unités SOUS TENSION 1 ...

Page 24: ... contiennent une diode à laser intégrée de classe 3A ou 3B Prenez connaissance des informations suivantes Rayonnement laser lorsque le carter est ouvert Evitez toute expositiondirecte au rayon laser Evitez de regarder fixement le faisceau ou del observer à l aide d instruments optiques 18 kg 37 lb 32 kg 70 5 lb 55 kg 121 2 lb ATTENTION Soulevez la machine avec précaution ATTENTION L interrupteur d...

Page 25: ...ind Zum Installieren Transportieren und Öffnen der Abdeckungen des Computers oder der angeschlossenen Einheiten die Kabel gemäß der folgenden Tabelle anschließen und abziehen Zum Anschließen der Kabel gehen Sie wie folgt vor Zum Abziehen der Kabel gehen Sie wie folgt vor 1 Schalten Sie alle Einheiten AUS 2 Schließen Sie erst alle Kabel an die Einheiten an 3 Schließen Sie die Signalkabel an die Buc...

Page 26: ...egeben verwendet kann gefährliche Laserstrahlung auftreten VORSICHT Einige Lasergeräte enthalten eine Laserdiode der Klasse 3A oder 3B Beachten Sie Folgendes Laserstrahlung bei geöffneter Verkleidung Nicht in den Strahl blicken Keine Lupen oder Spiegel verwenden Strahlungsbereich meiden 18 kg 32 kg 55 kg ACHTUNG Arbeitsschutzrichtlinien beim Anheben der Maschine beachten ACHTUNG Mit dem Netzschalt...

Page 27: ...1 2 Chapter 1 Read this first Important safety information 19 ...

Page 28: ...1 2 20 ThinkCentre M73p Hardware Maintenance Manual ...

Page 29: ...i installazione spostamento o apertura dei coperchi di questo prodotto o delle unità collegate Per collegarsi Per scollegarsi 1 SPEGNERE le apparecchiature 2 Innanzitutto collegare tutti i cavi alle unità 3 Collegare i cavi di segnale ai connettori 4 Collegare i cavi di alimentazione alla presa 5 Accendere l unità 1 SPEGNERE le apparecchiature 2 Innanzitutto rimuovere i cavi di alimentazione dalla...

Page 30: ...ntengono un diodo laser di Classe 3A o Classe 3B Tener presente quanto segue Aprendo l unità vengono emesse radiazioni laser Non fissare il fascio non guardarlo direttamente con strumenti ottici ed evitare l esposizione al fascio 18 kg 32 kg 55 kg ATTENZIONE Prestare attenzione nel sollevare l apparecchiatura ATTENZIONE Il pulsante di controllo dell alimentazione presente sull unità e l interrutto...

Page 31: ...Chapter 1 Read this first Important safety information 23 ...

Page 32: ...ón mantenimiento o reconfiguración de este producto durante una tormenta eléctrica Conecte todos los cables de alimentación a tomas de corriente debidamente cableadas y conectadas a tierra Cualquier equipo que se conecte a este producto también debe conectarse a tomas de corriente debidamente cableadas Siempre que sea posible utilice una sola mano para conectar o desconectar los cables de señal 24...

Page 33: ...vos PRECAUCIÓN Cuando sustituya una batería de litio utilice solamente una batería número de pieza 45C1566 u otra de tipo equivalente recomendada por el fabricante Si su sistema dispone de un módulo que contiene una batería de litio reemplácelo sólo con el mismo tipo de módulo del mismo fabricante La batería contiene litio y puede explotar si no se utiliza manipula o desecha correctamente No debe ...

Page 34: ...te procedimientos seguros al levantar el equipo PRECAUCIÓN El botón de control de alimentación del dispositivo y el interruptor de alimentación de la fuente de alimentación no desconectan la corriente eléctrica suministrada al dispositivo Además el dispositivo podría tener más de un cable de alimentación Para suprimir toda la corriente eléctrica del dispositivo asegúrese de que todos los cables de...

Page 35: ...his section provides information about the locations of your computer hardware Note The computer hardware might look slightly different from the illustrations Front view Figure 1 Front view 1 Storage drive activity indicator 2 Power indicator 3 Power button 4 Optical drive eject close button available on some models 5 Card reader slot available on some models 6 USB 2 0 connector Copyright Lenovo 2...

Page 36: ...ptical drive from the drive After you insert a disc into the tray press the eject close button to close the tray Power button Used to turn on your computer You also can use the power button to turn off your computer only when you cannot use any Microsoft Windows shutdown procedure to turn off your computer Power indicator When the indicator is on the computer is on Storage drive activity indicator...

Page 37: ...e on some models 15 Security lock slot 16 Cable lock slots 2 17 Padlock loop Note A discrete graphics card network interface card or audio card might be installed in the Peripheral Component Interconnect PCI or PCI Express card area If such a card is installed ensure that you use the connectors on the card instead of the corresponding connectors on the computer Audio line in connector Used to rece...

Page 38: ...r if you use speech recognition software Padlock loop For information see Locking the computer cover on page 57 PCI PCI Express card area different cards provide different connectors To improve the operating performance of your computer you can connect PCI PCI Express cards into this area Depending on your computer model the connectors in this area might vary Power cord connector Used to connect t...

Page 39: ...dule 7 Optical drive 8 Card reader 9 Front audio and USB assembly 10 Coin cell battery 11 Front Wi Fi antenna 12 Internal speaker 13 Thermal sensor 14 Wi Fi card 15 Wi Fi card adapter 16 PCI Express card 17 Rear Wi Fi antenna 18 Cover presence switch Intrusion switch 19 Rear fan 20 Storage drives 2 21 Front bezel Major FRUs and CRUs Note Depending on your computer model some of the following compo...

Page 40: ...USB device and the power cord Other self service CRUs depending on product design might include memory modules adapter cards hard disk drives and optical drives Optional service CRUs These CRUs are isolated parts within the computer and are concealed by an access panel that is typically secured by more than two screws Once the access panel is removed the specific CRU is visible Number FRU descript...

Page 41: ... 13 Computer handle No No 14 Power button board No No 15 Front bezel Yes No 16 Storage drives 2 No Yes 17 Internal speaker No No 18 Front Wi Fi antenna No No 19 Thermal sensor No No 20 Wi Fi card No Yes 21 Wi Fi card adapter No Yes 22 PCI Express card Yes No 23 Rear Wi Fi antenna No No 24 Cover presence switch Intrusion switch No No 25 Computer cover Yes No For detailed FRU information such as the...

Page 42: ...nsor connector 9 4 pin power connectors 2 for connecting storage drives 10 14 pin power connector 11 eSATA connector 12 Parallel connector 13 SATA 3 0 connectors 3 14 Front panel board connector 15 Front USB connector 2 for connecting USB ports 1 and 2 on the front bezel 16 Card reader connector 17 Clear CMOS Complementary Metal Oxide Semiconductor Recovery jumper 18 Serial connector 19 Internal s...

Page 43: ...25 System fan connector 26 Cover presence switch connector Intrusion switch connector 27 Coin cell battery Chapter 2 Product overview 35 ...

Page 44: ...t your computer do the following 1 Click the Start button to open the Start menu 2 Depending on your Windows version do one of the following For Windows 7 Right click Computer and then click Properties For Windows 10 Click Settings System About To view detailed information about the devices such as the optical drive and network adapters on your computer do the following 1 Depending on your Windows...

Page 45: ... To view the amount of storage drive space do the following 1 Depending on your Windows version do one of the following For Windows 7 Click the Start button to open the Start menu Right click Computer and then click Manage For Windows 10 Right click the Start button to open the Start context menu 2 Click Disk Management Video features The integrated graphics card supports the following display con...

Page 46: ...erface provides a common path for users to access information about all aspects of a computer The information includes processor type installation date connected printers and other peripherals power sources maintenance history and so on ErP LPS compliance mode The energy related products directive ErP lowest power state LPS compliance mode reduces the consumption of electricity when your computer ...

Page 47: ...k drives or installed operating systems System Management SM Basic Input Output System BIOS and SM software The SMBIOS specification defines data structures and access methods that can be used to read management data stored in the BIOS of a computer Wake on LAN Wake on LAN is an Ethernet computer networking standard that allows a computer to be turned on or woken up by a network message The messag...

Page 48: ...s information about the programs on your computer Accessing a program on your computer Note For Windows 7 depending on your computer model some of the Lenovo programs might be ready to be installed so you need to install them manually Then you can access and use these programs To access a program on your computer do one of the following From Windows Search 1 Depending on your Windows version do on...

Page 49: ... programs might not be available For Windows 7 only Create Recovery Media The Create Recovery Media program enables you to restore only the C drive or the entire storage drive to the factory default settings Fingerprint Manager Pro or ThinkVantage Fingerprint Software The Fingerprint Manager Pro or ThinkVantage Fingerprint Software program enables you to use a fingerprint reader The integrated fin...

Page 50: ...ur computer when you walk away and unlocks your computer when you come back This is a simple way to protect your computer against unauthorized access in case that you forget to lock your computer Lenovo Device Experience or Lenovo PC Experience The Lenovo Device Experience or Lenovo PC Experience program helps you work more easily and securely The program provides easy access to Lenovo ThinkVantag...

Page 51: ... and easy way to share files and folders among computers smartphones tablets or smart TVs with the Android or the Windows operating system installed SHAREit or Lenovo SHAREit uses any type of network or even no network at all to share files and folders Chapter 2 Product overview 43 ...

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Page 53: ...ar Note If the volume icon is not displayed in the Windows notification area add the icon to the notification area See Adding an icon to the Windows notification area on page 45 2 Follow the instructions on the screen to adjust the volume Click the speaker icon to mute the audio Adding an icon to the Windows notification area To add an icon to the Windows notification area do the following 1 Click...

Page 54: ...he disc Do not drop or bend the disc Playing and removing a disc To play a disc do the following 1 With the computer on press the eject close button on the front of the optical drive The tray slides out of the drive 2 Insert a disc into the tray Some optical drive has a snap hub in the center of the tray If your drive has a snap hub support the tray with one hand and then push center of the disc u...

Page 55: ...Media Player See Accessing a program on your computer on page 40 3 Follow the instructions on the screen Burn a disc from an ISO file 1 Insert a recordable disc into the optical drive that supports recording 2 Double click the ISO file 3 Follow the instructions on the screen Recording a disc using preinstalled programs To record a disc using preinstalled programs do the following 1 Insert a record...

Page 56: ...computer to it Provide required information if needed Connecting to a Bluetooth enabled device Bluetooth is a short range wireless communications technology Use Bluetooth to establish a wireless connection between your computer and another Bluetooth enabled device within a distance of about 10 m 32 8 ft Note The Bluetooth feature is supported only on some models To connect to a Bluetooth enabled d...

Page 57: ...s impossible to avoid reflections or to adjust the lighting an antiglare filter placed over the screen might be helpful However these filters might affect the clarity of the image on the screen try them only after you have exhausted other methods of reducing glare Air circulation Your computer produces heat The computer has a fan that pulls in fresh air and forces out hot air through the air vents...

Page 58: ...ity information Lenovo is committed to providing users who have hearing vision and mobility limitations with greater access to information and technology This section provides information about the ways these users can get the most out of their computer experience You also can get the most up to date accessibility information from the following Web site http www lenovo com accessibility Keyboard s...

Page 59: ...rd displays a visual keyboard with all the standard keys High Contrast High Contrast is a feature that heightens the color contrast of some text and images on your screen As a result those items are more distinct and easier to identify Personalized keyboard Adjust keyboard settings to make your keyboard easier to use For example you can use your keyboard to control the pointer and type certain key...

Page 60: ... might prevent some items from fitting on the screen Customizable item size You can make the items on your screen easier to read by changing the item size To change the item size temporarily use the Magnifier tool in Ease of Access Center See Ease of Access Center on page 51 To change the item size permanently do the following Change the size of all the items on your screen 1 Right click a blank a...

Page 61: ... It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble free operation Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer Dust buildup compounds problems associated with glare so remember to clean the screen periodically Wipe the screen surface gently with a soft dry cloth or blow on the screen to remove gri...

Page 62: ...ick File History Follow the instructions on the screen Create a recovery medium as early as possible You can use the recovery medium to recover your operating system even if Windows fails to start up To create a recovery medium do one of the following For Windows 7 Open the Create Recovery Media program See Accessing a program on your computer on page 40 For more information about creating a recov...

Page 63: ...ntrol Panel using Large icons or Small icons and then click Windows Update For Windows 10 Click Settings Update security Windows Update 3 Follow the instructions on the screen Moving your computer Before moving your computer take the following precautions 1 Back up your data on the storage drive See Good maintenance practices on page 54 2 Remove any media from the drives and turn off all connected...

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Page 65: ...es on page 60 Computrace Agent software embedded in firmware on page 61 Trusted Platform Module TPM on page 61 Locking your computer This section provides information about locking your computer with the locking devices to keep your computer safe Locking the computer cover Locking the computer cover helps prevent unauthorized people from gaining access to the inside of your computer Your computer ...

Page 66: ...omputer Depending on the type selected the cable lock can be operated with a key or combination The cable lock also locks the buttons used to open the computer cover This is the same type of lock used with many notebook computers You can order such a cable lock directly from Lenovo by searching for Kensington at http www lenovo com support Figure 8 Kensington style cable lock 58 ThinkCentre M73p H...

Page 67: ...ging security settings in the Setup Utility program To view and change security settings in the Setup Utility program do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 63 2 Select Security 3 Follow the instructions on the right side of the screen to view and change security settings You can refer to Using the Setup Utility program on page 63 to get b...

Page 68: ...the fingerprint reader refer to the documentation shipped with the fingerprint keyboard or located on the Lenovo Support Web site at http www lenovo com support keyboards Using and understanding firewalls A firewall can be hardware software or a combination of both depending on the level of security required Firewalls work on a set of rules to determine which inbound and outbound connections are a...

Page 69: ...race Agent software is an IT asset management and computer theft recovery solution The software detects if changes have been made on the computer such as hardware software or the computer call in location You might have to purchase a subscription to activate the Computrace Agent software Trusted Platform Module TPM TPM is a secure cryptoprocessor that can store cryptographic keys that protect info...

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Page 71: ...ollow the instructions on the right side of the screen The keys used to perform various tasks are displayed at the bottom of the screen Enabling or disabling a device This section provides information about how to enable or disable user access to hardware devices such as USB connectors or storage drives To enable or disable a device do the following 1 Start the Setup Utility program See Starting t...

Page 72: ...es on page 63 Enable the After Power Loss feature to make your computer wake up when the power supply resumes after a sudden loss of electricity 1 Start the Setup Utility program See Starting the Setup Utility program on page 63 2 Select Power After Power Loss and press Enter 3 Select Power On and press Enter 4 Exit the Setup Utility program See Exiting the Setup Utility program on page 68 Changin...

Page 73: ...tility program See Exiting the Setup Utility program on page 68 To bypass the error message and log in to the operating system do one of the following Press the F2 key Note For some keyboards you might need to press Fn F2 to bypass the error message Start and then exit the Setup Utility program See Starting the Setup Utility program on page 63 and Exiting the Setup Utility program on page 68 Using...

Page 74: ...t be accessed until a valid password is entered If both the power on password and administrator password are set you can enter either password However you must use your administrator password to change any configuration settings Hard disk password Setting a hard disk password prevents unauthorized access to the data on the storage drive When a hard disk password is set you are prompted to enter a ...

Page 75: ...Move the jumper from the standard position pin 1 and pin 2 to the maintenance position pin 2 and pin 3 5 Reinstall the computer cover and connect the power cord See Chapter 9 Installing or replacing hardware on page 89 6 Turn on the computer and leave it on for approximately 10 seconds Then turn off the computer by holding the power button for approximately five seconds 7 Repeat step 1 through ste...

Page 76: ...m do one of the following If you want to save the new settings press the F10 key Then select Yes in the window displayed and press Enter Note For some keyboards you might need to press Fn F10 to exit the Setup Utility program If you do not want to save the new settings select Exit Discard Changes and Exit and press Enter Then select Yes in the window displayed and press Enter Updating and recoveri...

Page 77: ... pin 1 and pin 2 to the maintenance position pin 2 and pin 3 6 Reinstall the parts and cables that were removed 7 Reinstall the computer cover and reconnect any cables that were disconnected See Chapter 9 Installing or replacing hardware on page 89 8 Turn on the computer and insert the BIOS update disc into the optical drive Wait a few minutes The recovery process begins After the recovery process...

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Page 79: ...es not resolve your problem continue with the next step 3 Go to Troubleshooting on page 71 and follow the instructions for the type of problem you are experiencing If these troubleshooting instructions do not resolve your problem continue with the next step 4 Run the diagnostic program See Diagnostics on page 79 If the diagnostic program does not resolve your problem continue with the next step 5 ...

Page 80: ...n area See Adding an icon to the Windows notification area on page 45 Some models have a front audio panel you can use to adjust volume If you have a front audio panel ensure that the volume is not set too low Ensure that your external speakers and headphones if used are connected to the correct audio connector on the computer Most speaker cables are color coded to match the connector Note When ex...

Page 81: ...ected to the drive Unable to use a bootable recovery medium such as the Product Recovery CD to start your computer Solution Ensure that the CD or DVD drive is in the startup sequence before the storage drive Refer to Selecting a temporary startup device on page 68 for information on viewing and changing the startup sequence Note that on some models the startup sequence is permanently set and canno...

Page 82: ...e your SCSI documentation Storage drive problems Select your symptom from the following list Some or all storage drives missing from the Setup Utility program on page 74 No Operating System Found message or the system not starting up from the correct storage drive on page 74 Some or all storage drives missing from the Setup Utility program Symptom Some or all storage drives missing from the Setup ...

Page 83: ...ring Center Change adapter settings 3 Right click the Ethernet LAN adapter icon and click Enable Update or reinstall the Ethernet LAN driver See Keeping your computer current on page 54 Install all networking software that is necessary for your network environment Check with your LAN administrator for the necessary networking software Set the same duplex for the switch port and the adapter If you ...

Page 84: ...e Starting the Setup Utility program on page 63 Then follow the instructions on the screen Turn on the Bluetooth radios 1 Depending on your Windows version do one of the following For Windows 7 Click the Start button to open the Start menu Right click Computer and then click Properties For Windows 10 Right click the Start button to open the Start context menu 2 Click Device Manager Type the admini...

Page 85: ...s PC 4 Right click your C drive and then click Properties 5 Click the Tools tab 6 Depending on your Windows version do one of the following For Windows 7 Click Defragment now For Windows 10 Click Optimize Select the desired drive and then click Optimize 7 Follow the instructions on the screen Insufficient free storage drive space Solutions Free up storage drive space Clean out your Inbox Sent Item...

Page 86: ... device for more information If you added one serial connector adapter install the adapter correctly My USB connectors cannot be accessed Solutions Connect the USB cable from the USB connector to the USB device If the USB device has its own power cord connect the power cord to a grounded electrical outlet Turn on the USB device and keep the device online Install any device drivers or application p...

Page 87: ...Lenovo Solution Center program is the diagnostic program preinstalled on your computer The program enables you to troubleshoot and resolve computer problems It combines diagnostic tests system information collection security status and support information along with hints and tips for maximum system performance To open the Lenovo Solution Center program see Accessing a program on your computer on ...

Page 88: ...s Fn F8 to open the Advanced Boot Options window Use the Rescue and Recovery program to restore the storage drive from a backup or restore the C drive to the factory default settings Notes Depending on your computer model the Rescue and Recovery program might not be available unless you installed it manually earlier If you use the Rescue and Recovery program to restore the storage drive from a bac...

Page 89: ...ng Large icons or Small icons and then click Recovery Open System Restore 3 Follow the instructions on the screen Use the File History tool to restore your files from a backup Note If you use the File History tool to restore your files from a backup ensure that you backed up your data earlier with the tool 1 Right click the Start button to open the Start context menu 2 Click Control Panel View Con...

Page 90: ...http www lenovo com support phone If you cannot find the support telephone number for your country or region contact your Lenovo reseller 82 ThinkCentre M73p Hardware Maintenance Manual ...

Page 91: ...ition 4 Power on all external devices 5 Power on the computer Look for displayed error codes Listen for beep codes Look for readable instructions or a main menu on the display If you did not receive the correct response go to step 6 If you do receive the correct response go to step 7 6 Look at the following conditions and follow the instructions If you hear beep codes during POST go to Beep sympto...

Page 92: ...dex lists error symptoms and possible causes The most likely cause is listed first Always begin with Service checkout on page 83 This index can also be used to help you decide which FRUs to have available when servicing a computer If you are unable to correct the problem using this index go to Undetermined problems on page 88 Notes The Symptom to FRU index is not specific to any machine type and a...

Page 93: ...Action Changing display colors Display Monitor Computer will not power off See Hard disk drive boot error on page 84 1 Power Switch 2 System Board 3 Riser card if installed Computer will not RPL from server 1 Ensure that network is in startup sequence as first device or first device after diskette 2 Ensure that network adapter is enabled for RPL 3 Network adapter Advise network administrator of ne...

Page 94: ...4 Non system disk or disk error type message with a known good diagnostic diskette 1 Diskette Drive 2 System Board 3 Diskette Drive Cable Other display symptoms not listed above including blank or illegible display 1 Display 2 System Board Power on indicator or hard disk drive in use light not on but computer works correctly 1 Power switch LED assembly 2 System Board Printer problems 1 Printer 2 S...

Page 95: ... operation Starts the video operation Verifies that the boot drive is working If the POST detects a problem an error message appears on the screen A single problem can cause several error messages to appear When you correct the cause of the first error message the other error messages probably will not be displayed next time you turn on the system Error code POST error message Description Action 0...

Page 96: ... a External devices modem printer or mouse b Any adapters c Memory modules d Extended video memory e External Cache f External Cache RAM g Hard disk drive h Diskette drive 3 Power on the computer to re test the system 4 Repeat steps 1 through 3 until you find the failing device or adapter If all devices and adapters have been removed and the problem continues replace the system board See Replacing...

Page 97: ...computer without setting the part down When this is not possible place the static protective package that the part came in on a smooth level surface and place the part on the package Do not place the part on the computer cover or other metal surface Installing or replacing hardware This section provides instructions on how to install or replace hardware for your computer You can expand the capabil...

Page 98: ...cover do the following 1 Remove any media from the drives and turn off all connected devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Unlock any locking device that secures the computer cover 3 Remove the two screws that secure the computer cover Then slide the cover to the rear of the computer to remove...

Page 99: ... the left side What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 126 Replacing the optical drive Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 To replace the op...

Page 100: ...tton and then slide the optical drive out of the front of the computer Figure 12 Removing the optical drive 6 Slide the new optical drive into the drive bay from the front of the computer until the optical drive snaps into position Figure 13 Installing the optical drive 92 ThinkCentre M73p Hardware Maintenance Manual ...

Page 101: ...n page 1 To replace the front audio and USB assembly do the following 1 Remove any media from the drives and turn off all connected devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 90 3 Remove the front bezel See Replacing the front bezel ...

Page 102: ...ssembly cables to the front audio connector and the front USB connector on the system board See Parts on the system board on page 34 What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 126 Replacing the card reader Attention Do not open your computer or attempt any repair bef...

Page 103: ...e bracket Then slide the card reader as shown to remove it from the bracket Note Touch only the edges of the card reader Do not touch the circuit board of it Figure 17 Removing the card reader from the bracket 7 Take the new card reader out of the static protective package by its sides 8 Align the new card reader in the card reader bracket and slide the card reader into the rail as shown until it ...

Page 104: ...stall the screw to secure the card reader bracket to the chassis Figure 19 Installing the card reader bracket 11 Reconnect the card reader cable to the card reader connector on the system board See Parts on the system board on page 34 12 Reinstall the front bezel See Replacing the front bezel on page 90 What to do next To work with another piece of hardware go to the appropriate section To complet...

Page 105: ...ected to the computer 2 Remove the computer cover See Removing the computer cover on page 90 3 Remove the front bezel See Replacing the front bezel on page 90 4 Disconnect the thermal sensor cable from the thermal sensor connector on the system board See Parts on the system board on page 34 5 From the inner side of the chassis pivot the retaining clip 1 inward and then push the clip to the outer s...

Page 106: ...nt bezel on page 90 What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 126 Replacing the power supply assembly Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 Alth...

Page 107: ... assembly do the following 1 Remove any media from the drives and turn off all connected devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 90 3 Locate the power supply assembly See Computer components on page 31 4 Disconnect the power suppl...

Page 108: ... supply assembly cables with the cable clips and ties in the chassis What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 126 Replacing the rear fan Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Importa...

Page 109: ...ntly pulling the rear fan out of the chassis Note The new rear fan will have four new rubber mounts connected Figure 23 Removing the rear fan 5 Install the new rear fan by aligning the rubber mounts with the corresponding holes in the chassis and push the rubber mounts through the holes Chapter 9 Installing or replacing hardware 101 ...

Page 110: ... attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 To replace the cover presence switch do the following 1 Remove any media from the drives and turn off all connected devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the compute...

Page 111: ... Remove the screw that secures the cover presence switch and remove the cover presence switch from the chassis Figure 25 Removing the cover presence switch Chapter 9 Installing or replacing hardware 103 ...

Page 112: ... 34 What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 126 Installing the 2 5 inch storage drive Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 This section provi...

Page 113: ...placement on page 126 Replacing the 3 5 inch storage drive Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 This section provides instructions on how to replace the 3 5 inch storage drive Note This section also applies to computer models with a 2 5 inch storage drive To replace the 3 5 in...

Page 114: ...e the four screws that secure the 3 5 inch storage drive Then slide the 3 5 inch storage drive out of the chassis Figure 28 Removing the 3 5 inch storage drive 106 ThinkCentre M73p Hardware Maintenance Manual ...

Page 115: ... on the system board See Parts on the system board on page 34 Then locate an available four wire power connector and connect it to the rear of the new 3 5 inch storage drive Figure 30 Connecting a 3 5 inch storage drive What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 126 ...

Page 116: ...f all connected devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 90 3 Locate the memory module you want to replace The memory modules are installed in the memory slots on the system board See Parts on the system board on page 34 4 Remove a...

Page 117: ...reading and understanding the Chapter 1 Read this first Important safety information on page 1 CAUTION The heat sink and fan assembly might be very hot Before you open the computer cover turn off the computer and wait several minutes until the computer is cool To replace the heat sink and fan assembly do the following 1 Remove any media from the drives and turn off all connected devices and the co...

Page 118: ...and fan assembly 8 Position the new heat sink and fan assembly on the system board so that the four screws are aligned with the holes in the system board Ensure that the heat sink and fan assembly cable faces toward the microprocessor fan connector on the system board 9 Follow the following sequence to install the four screws to secure the new heat sink and fan assembly Do not over tighten the scr...

Page 119: ...move the computer cover See Removing the computer cover on page 90 3 Lay the computer on its side for easier access to the system board 4 Locate the microprocessor See Computer components on page 31 5 Disconnect all cables connected to the system board 6 Remove the heat sink and fan assembly See Replacing the heat sink and fan assembly on page 109 Note Place the heat sink and fan assembly on its s...

Page 120: ...icroprocessor Hold the new microprocessor by its edges and align the notches 1 on it with the tabs 2 in the microprocessor socket Then carefully lower the new microprocessor straight down into the microprocessor socket Note The small triangle 3 on one corner of the new microprocessor is the microprocessor orientation indicator The new microprocessor is in the correct orientation when this indicato...

Page 121: ...harging or maintenance throughout its life however no coin cell battery lasts forever If the coin cell battery fails the date time and configuration information including passwords are lost An error message is displayed when you turn on the computer Refer to the Lithium coin cell battery notice in the Safety Warranty and Setup Guide for information about replacing and disposing of the coin cell ba...

Page 122: ...hapter 1 Read this first Important safety information on page 1 To replace a PCI PCI Express card do the following 1 Remove any media from the drives and turn off all connected devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 90 3 Locate t...

Page 123: ...held in place by a retaining latch press the card retaining latch 1 as shown to disengage the latch Grasp the card and gently pull it out of the slot 6 Install the new PCI PCI Express card into the appropriate PCI PCI Express card slot on the system board See Parts on the system board on page 34 Note If you are installing a PCI Express x16 graphics card ensure that the memory slot retaining clips ...

Page 124: ...ing 1 Remove any media from the drives and turn off all connected devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 90 3 Locate the Wi Fi card See Computer components on page 31 4 If your computer comes with a Wi Fi card that supports the B...

Page 125: ...il it is removed from the card slot Figure 42 Removing the Wi Fi card adapter 7 Disconnect the front and rear Wi Fi antenna cables from the Wi Fi card Figure 43 Removing the Wi Fi antenna cables 8 Remove the two screws that secure the Wi Fi card to the Wi Fi card adapter Chapter 9 Installing or replacing hardware 117 ...

Page 126: ...e mini PCI Express slot to remove it from the Wi Fi card adapter Figure 45 Removing the Wi Fi card 10 Insert the new Wi Fi card into the mini PCI Express slot and then install the two screws to secure the Wi Fi card to the Wi Fi card adapter 118 ThinkCentre M73p Hardware Maintenance Manual ...

Page 127: ...Figure 46 Installing the Wi Fi card 11 Connect the front antenna cable and rear antenna cable to the Wi Fi card Chapter 9 Installing or replacing hardware 119 ...

Page 128: ...tooth cable to connect the Bluetooth connector on the Wi Fi card adapter to the system board 14 Pivot the card latch to the closed position to secure the Wi Fi card adapter Figure 48 Installing the Wi Fi card adapter What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 126 120...

Page 129: ...move any media from the drives and turn off all connected devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 90 3 Remove the front bezel See Replacing the front bezel on page 90 4 Disconnect the front antenna cable from the Wi Fi card module...

Page 130: ...l as shown Then insert the front antenna cable through the hole in the front panel Figure 51 Installing the front Wi Fi antenna 8 Connect the front antenna cable to the Wi Fi card module 9 Reinstall the front bezel See Replacing the front bezel on page 90 122 ThinkCentre M73p Hardware Maintenance Manual ...

Page 131: ...d disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 90 3 Straighten the rear Wi Fi antenna so that it can be more easily twisted 4 Hold the thicker end of the rear Wi Fi antenna and unscrew the Wi Fi antenna from the rear of the computer Figure 52 Removing the rear Wi Fi antenna 5 Install the new rear Wi Fi antenna to the r...

Page 132: ...rives and turn off all connected devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Lay the computer on its side for easier access to the system board 3 Remove the computer cover See Removing the computer cover on page 90 4 Remove all memory modules and PCI Express cards that are currently installed See Re...

Page 133: ...o the new system board See Replacing the heat sink and fan assembly on page 109 Note If necessary apply the appropriate amount of thermal grease on the bottom of the heat sink and fan assembly 12 Install all memory modules and PCI Express cards removed from the failing system board on the new system board See Replacing the front bezel on page 90 and Replacing a PCI PCI Express card on page 114 13 ...

Page 134: ...or replacement for all parts reinstall the computer cover and reconnect cables Depending on the parts you installed or replaced you might need to confirm the updated information in the Setup Utility program Refer to Using the Setup Utility program on page 63 To reinstall the computer cover and reconnect cables to your computer do the following 1 Ensure that all components have been reassembled cor...

Page 135: ...computer in an upright position 6 If a locking device is available use it to lock the computer See Locking your computer on page 57 7 Reconnect the external cables and power cords to the corresponding connectors on the computer See Hardware locations on page 27 8 Update your configuration See Using the Setup Utility program on page 63 9 If a newly installed hardware component does not work normall...

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Page 137: ... warranty The Safety Warranty and Setup Guide provided with your computer contains important safety information product warranty terms initial setup procedure and legal notices Ensure that you read and understand all safety information in the Safety Warranty and Setup Guide before using your computer In addition read and understand Chapter 1 Read this first Important safety information on page 1 b...

Page 138: ... your country or region is not provided contact your Lenovo reseller or Lenovo marketing representative The following services are available during the warranty period Problem determination Trained service personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem Hardware repair If the problem is caused by hardware under warr...

Page 139: ...dels of a particular machine type In some countries fees and restrictions might apply at the time of service To determine whether your computer is eligible for International Warranty Service and to view a list of the countries or regions where service is available go to http www lenovo com support For technical assistance with the installation of or questions related to Service Packs for your prei...

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Page 141: ...nterference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is...

Page 142: ...installieren und zu betreiben Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen wenn das Produkt ohne Zustimmung der Lenovo verändert bzw wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt eingebaut werden Deutschland Einhaltung des Gesetzes über die el...

Page 143: ...ation Advertencia En Mexico la operación de este equipo estásujeta a las siguientes dos condiciones 1 es posible que este equipo o dispositivo no cause interferencia perjudicial y 2 este equipo o dispositivo debe aceptar cualquier interferencia incluyendo la que pueda causar su operación no deseada Additional regulatory information For additional regulatory information refer to the Regulatory Noti...

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Page 145: ... but use the collection framework available to them for the return recycle and recovery of WEEE and to minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances For additional WEEE information go to http www lenovo com recycling Recycling information for Japan Collecting and recycling a disused Lenovo computer or monitor If you are a comp...

Page 146: ...Disposal of a lithium battery must comply with local ordinances and regulations Recycling information for Brazil Declarações de Reciclagem no Brasil Descarte de um Produto Lenovo Fora de Uso Equipamentos elétricos e eletrônicos não devem ser descartados em lixo comum mas enviados à pontos de coleta autorizados pelo fabricante do produto para que sejam encaminhados e processados por empresas especi...

Page 147: ...o indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the ...

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Page 149: ...triction of the use of certain hazardous substances in electrical and electronic equipment RoHS recast or RoHS 2 For more information about Lenovo worldwide compliance on RoHS go to http www lenovo com social_responsibility us en RoHS_Communication pdf China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Haza...

Page 150: ...Ukraine RoHS India RoHS RoHS compliant as per E Waste Management Handling Rules 2011 142 ThinkCentre M73p Hardware Maintenance Manual ...

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Page 153: ...on of greenhouse gas emissions For more information about ENERGY STAR go to http www energystar gov Lenovo encourages you to make efficient use of energy an integral part of your day to day operations To help in this endeavor set the following power management features to take effect when your computer has been inactive for a specified duration Table 1 ENERGY STAR power management features Windows...

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Page 155: ...e publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Len...

Page 156: ...inkVantage Microsoft Windows and Windows Media are trademarks of the Microsoft group of companies Intel is a trademark of Intel Corporation in the U S and or other countries DisplayPort is a trademark of the Video Electronics Standards Association Other company product or service names may be trademarks or service marks of others 148 ThinkCentre M73p Hardware Maintenance Manual ...

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