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Purchasing additional services

During and after the warranty period, you can purchase additional services, such
as support for hardware, operating systems, and application programs; network
setup and configuration; upgraded or extended hardware repair services; and
custom installations. Service availability and service name might vary by country
or region. For more information about these services, go to the Lenovo Web site at:
http://www.lenovo.com

Chapter 7. Getting information, help, and service

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Summary of Contents for 0870A6U

Page 1: ...Machine Types 0800 0852 0870 2471 2557 3091 3265 3373 3429 3650 3678 4285 5205 and 5248 ThinkCentre User Guide ...

Page 2: ......

Page 3: ...ThinkCentre User Guide ...

Page 4: ...have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C F R 2 101 with limited and restricted rights to use reproduction and disclosure LIMITED AND RESTRICTED RIGHTS NOTICE If products data computer software or services are delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subj...

Page 5: ...s 56 Basic security features 56 Integrated cable lock 57 Password protection 57 Erasing lost or forgotten passwords clearing CMOS 58 Chapter 3 Recovery information 59 Creating and using recovery media 59 Creating recovery media 59 Using recovery media 60 Performing backup and recovery operations 61 Performing a backup operation 61 Performing a recovery operation 61 Using the Rescue and Recovery wo...

Page 6: ...lp and service 81 Using the documentation and diagnostic programs 81 Calling for service 81 Using other services 82 Purchasing additional services 83 Appendix Notices 85 Television output notice 86 European conformance CE mark 86 Trademarks 86 Index 87 iv User Guide ...

Page 7: ...at you received with this product for the latest safety information Reading and understanding this safety information reduces the risk of personal injury and or damage to your product If you no longer have a copy of the ThinkCentre Safety and Warranty Guide you can obtain a Portable Document Format PDF version from the Lenovo Support Web site at http www lenovo com support Copyright Lenovo 2010 v ...

Page 8: ...vi User Guide ...

Page 9: ...s a variety of models For information about your specific model use the Setup Utility program See Chapter 4 Using the Setup Utility program on page 67 Microprocessor Your computer comes with one of the following microprocessors internal cache size varies by model type v Intel Core i3 microprocessor v Intel Core i5 microprocessor v Intel Pentium microprocessor Memory module s v Supports up to two d...

Page 10: ...O features v One DisplayPort connector v One Ethernet connector v One optional 9 pin serial port v One optional card reader v One optional ExpressCard slot v One optional Personal System 2 PS 2 keyboard connector v One optional PS 2 mouse connector v One VGA IN connector v Six USB Universal Serial Bus connectors v Two audio connectors microphone connector and headphone connector For more informati...

Page 11: ...uch feature is available on your computer you can tap the touch screen once with your finger to make a single click To make a double click tap twice without pausing To make a right click tap the touch screen once and then hold your finger on the touch screen until a round circle is displayed Then lift your finger off the touch screen A context menu will be displayed where you can make selections U...

Page 12: ...ture Operating system edition Supported touch feature Windows 7 Enterprise Single touch or multi touch Windows 7 Home Basic Single touch Windows 7 Home Premium Single touch or multi touch Windows 7 Professional Single touch or multi touch Windows 7 Starter Single touch Windows 7 Ultimate Single touch or multi touch Windows XP None 4 User Guide ...

Page 13: ...09 lbs Touch screen dimensions Width 531 4 mm 20 92 inches Height 311 6 mm 12 27 inches Depth 2 mm 0 08 inch Lift stand Height adjustment 110 mm 4 33 inches Tilt adjustment 5 to 25 from the vertical Frame stand Tilt adjustment 15 to 45 from the vertical Environment Air temperature Operating 10 to 35 C 50 to 95 F Non operating 20 to 60 C 4 to 140 F with package Humidity Operating 20 to 80 10 per ho...

Page 14: ...ThinkVantage Productivity Center on page 80 Note The ThinkVantage Productivity Center program is only available on computers preinstalled with the Windows XP operating system from Lenovo Lenovo Welcome The Lenovo Welcome program introduces some innovative built in features of Lenovo to you and guides you through some important setup tasks to help you make the most of your computer Note The Lenovo ...

Page 15: ...einstalled on your ThinkCentre computer as part of the Rescue and Recovery workspace to help you diagnose hardware problems It can also report operating system controlled settings that interfere with the correct operation of your system Use the PC Doctor for Rescue and Recovery diagnostic program if you are unable to start the Windows operating system For more information see PC Doctor for Rescue ...

Page 16: ...Integrated camera with MIC microphone available in some models 8 Wireless activity indicator 2 Integrated camera on off button 9 Menu Enter 3 Liquid crystal display LCD panel 10 Brightness control Right 4 Power switch 11 Image setup control Left 5 Power indicator 12 Monitor mode control Exit 6 Hard disk drive activity indictor 13 Microphone mute on control 7 Bluetooth activity indicator Figure 1 F...

Page 17: ...rol on the front of your computer to switch your computer between computer mode and monitor mode The following table shows the functions of each control when your computer works in computer mode or monitor mode Icon Control Description Menu Open the main On Screen Display OSD menu Enter Confirm a selection Brightness control Adjust overall monitor brightness Right Move to the right Image setup con...

Page 18: ...s 9 Power cord connector 2 USB connector 10 Integrated cable lock slot 3 Headphone connector 11 Ethernet connector 4 Microphone connector 12 USB connectors 4 5 USB connector 13 DisplayPort out connector 6 Serial port available in some models 14 VGA IN connector 7 PS 2 mouse connector available in some models 15 ExpressCard slot available in some models 8 PS 2 keyboard connector available in some m...

Page 19: ...h a keyboard that uses a PS 2 keyboard connector PS 2 mouse connector optional Used to attach a mouse a trackball or other pointing devices that use a PS 2 mouse connector Serial port optional Used to attach an external modem a serial printer or other devices that use a 9 pin serial port USB connector Used to attach a device that requires a USB connector such as a USB keyboard a USB mouse a USB sc...

Page 20: ...ct 17 Hard disk drive 4 Heat sink 18 Right I O assembly 5 Memory modules 2 19 Card reader 6 WI FI card 20 Optical drive bay 7 Microprocessor fan 21 Inverter 8 Battery 22 Computer main bracket 9 ExpressCard 23 Optical drive 10 Rear I O assembly 24 Power supply 11 Internal speaker 25 Integrated camera with microphone 12 Bluetooth module 26 Ambient light sensor 13 System fan 27 Multi touch board 14 R...

Page 21: ...slots 2 18 Right I O assembly cable connector 5 Mini PCI Express slot 19 Hard disk drive power connector 6 Ambient light sensor cable connector 20 PS 2 keyboard and mouse connector 7 Bluetooth module cable connector 21 SATA connector 8 Wireless keyboard and mouse connector 22 SATA connector 9 Clear CMOS Complementary Metal Oxide Semiconductor Recovery jumper 23 Optical drive power connector 10 Bat...

Page 22: ... 14 ExpressCard connector 28 Power supply connector 14 User Guide ...

Page 23: ...s to your computer such as external speakers a printer or a scanner For some external options you must install additional software in addition to making the physical connection When you install an external option see Locating computer controls connectors and parts on page 8 to identify the required connector Then use the instructions that come with the option to help you make the connection and in...

Page 24: ...utlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove any locking device that secures the computer cover such as an integrated cable lock See Integrated cable lock on page 57 4 Press the two cov...

Page 25: ...Lift the frame stand off the computer and put it in a safe place 5 To reinstall the frame stand position the frame stand so that the four screw holes align with those in the computer wall mount and then install the four screws to secure the frame stand What to do next v To work with another piece of hardware go to the appropriate section v To complete the installation or replacement go to Completi...

Page 26: ...nected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the three screws that secure the lift stand Keep the three screws and put them aside You will need them when installing the lift stand Remove the lift stand from the computer Figure 7 R...

Page 27: ...e three screw holes in the lift stand with those in the computer wall mount and then install the three screws to secure the lift stand What to do next v To work with another piece of hardware go to the appropriate section v To complete the installation or replacement go to Completing the parts replacement on page 55 Figure 8 Reinstalling the lift stand Chapter 2 Installing or replacing hardware 19...

Page 28: ... Carefully release the bottom of the rear I O assembly cover from the computer front bezel and then release the top of the rear I O assembly cover from the computer wall mount cover 6 To reinstall the rear I O assembly cover engage the bottom of the rear I O assembly cover with the computer front bezel and then press the top of the rear I O assembly cover downward until it snaps into place What to...

Page 29: ...ttom of the computer and then lift it up to remove it from the wall mount 7 To reinstall the wall mount cover align the screw hole in the wall mount cover with the corresponding hole in the wall mount and then install the screw to secure the wall mount cover What to do next v To work with another piece of hardware go to the appropriate section v To complete the installation or replacement go to Co...

Page 30: ...ount cover on page 20 7 Disconnect the thermal sensor cable from the system board See System board part and connector locations on page 13 8 Remove the four screws 1 that secure the wall mount to the computer main bracket and then lift the wall mount off the computer main bracket 9 To reinstall the computer wall mount position the wall mount on the computer main bracket and align the screw holes i...

Page 31: ...g or replacing a memory module use 1 gigabytes GB or 2 GB DDR3 SODIMMs in any combination up to a maximum of 4 GB of system memory To install or replace a memory module do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a s...

Page 32: ...omputer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to replace the battery Your computer has a special type of memory that maintains the date time and settings for built in features such as parallel port assignments configuration A battery keeps the information active when you turn off the computer The ba...

Page 33: ... page 13 5 Remove the battery 6 Install a new battery 7 Reinstall the computer cover and connect the cables See Completing the parts replacement on page 55 Note When the computer is turned on for the first time after replacing the battery an error message might be displayed This is normal after replacing the battery 8 Turn on the computer and all attached devices 9 Use the Setup Utility program to...

Page 34: ...move all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 16 3 Locate the hard disk drive in the computer See Component locations on page 12 4 Pull the handle 1 of the hard disk drive bracket...

Page 35: ...es in the hard disk drive Do not touch the circuit board 5 on the bottom of the hard disk drive 7 Align the four pins 1 on the hard disk drive bracket with the corresponding slots in the hard disk drive bay Figure 17 Installing the hard disk drive into the bracket Figure 18 Installing the hard disk drive Chapter 2 Installing or replacing hardware 27 ...

Page 36: ...rts replacement on page 55 Replacing the optical drive Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to replac...

Page 37: ... desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer cover See Removing the computer cover on page 16 4 Locate the optical drive See Component locations on page 12 5 Press the optical drive release button 1 toward the top of the computer and then slide the optical drive out of the optical ...

Page 38: ...Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to replace the heat sink CAUTION The heat sink might be very hot Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover To replace the heat sink do the following 1 Remove all media from the drives and turn off all attached devices and the c...

Page 39: ... on page 16 4 Locate the heat sink on the system board See Component locations on page 12 5 Remove the fan duct by pressing the two tabs 1 inward and then pivoting the fan duct upward Figure 22 Removing the fan duct Chapter 2 Installing or replacing hardware 31 ...

Page 40: ...eat sink to free it from the microprocessor b Do not touch the thermal grease while handling the heat sink 8 Position the new heat sink on the system board so that the four screws are aligned with the corresponding holes in the system board 9 Follow this sequence to install the four screws to secure the heat sink as shown in Figure 23 a Partially tighten screw 1 then fully tighten screw 2 and then...

Page 41: ... and microprocessor might be very hot Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover To replace the microprocessor do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer...

Page 42: ...he microprocessor in the socket You can either look for the small triangle 1 on one corner of the microprocessor or note the orientation of the notches 2 on the microprocessor This is important when installing the new microprocessor on the system board c Touch only the sides of the microprocessor Do not touch the gold contacts on the bottom d Do not drop anything onto the microprocessor socket whi...

Page 43: ...the microprocessor socket 9 Lower the new microprocessor straight down into the microprocessor socket on the system board 10 Close the microprocessor retainer and lock it into position with the small handle to secure the new microprocessor in the socket 11 Reinstall the heat sink and the fan duct See Replacing the heat sink on page 30 12 Reinstall any other parts or reconnect any other cables you ...

Page 44: ...tions on how to replace the WI FI card Note The WI FI card is available only in some models To replace the WI FI card do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hol...

Page 45: ...o cables to the new WI FI card What to do next v To work with another piece of hardware go to the appropriate section v To complete the installation or replacement go to Completing the parts replacement on page 55 Replacing the Bluetooth module Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and W...

Page 46: ... 5 Locate the Bluetooth module in the computer See Component locations on page 12 6 Note the Bluetooth module cable routing and disconnect the cable from the system board 7 Carefully release the Bluetooth module and lift the Bluetooth module out of the computer 8 Position the new Bluetooth module into the computer front bezel and then press the new Bluetooth module downward until it is secured int...

Page 47: ...onnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer cover See Removing the computer cover on page 16 4 Locate the multi touch board in the ...

Page 48: ...ty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to replace the ambient light sensor Note The ambient light sensor is available only in some models To replace the ambient light sensor do the following 1 Remove all media from the drives and turn off all attached devices and...

Page 49: ...her piece of hardware go to the appropriate section v To complete the installation or replacement go to Completing the parts replacement on page 55 Replacing the ExpressCard Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the Thin...

Page 50: ...cate the ExpressCard in the computer See Component locations on page 12 5 Carefully remove the four screws 1 that secure the ExpressCard to the system board and then lift it off the system board 6 Connect the new ExpressCard to the ExpressCard connector on the system board Align the screw holes in the new ExpressCard with the corresponding holes in the system board and then install the four screws...

Page 51: ...ll power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer cover See Removing the computer cover on page 16 4 Remove the rear I O assembly cover See Remov...

Page 52: ... locations on page 13 11 Reinstall the rear I O assembly cover See Removing or reinstalling the rear I O assembly cover on page 20 What to do next v To work with another piece of hardware go to the appropriate section v To complete the installation or replacement go to Completing the parts replacement on page 55 Replacing the integrated camera with microphone Attention Do not open your computer or...

Page 53: ...crophone in the computer See Component locations on page 12 5 Note the routing of the integrated camera cable and then disconnect the integrated camera cable from the system board See System board part and connector locations on page 13 6 Remove the two screws 1 that secure the integrated camera with microphone to the front bezel and then remove the integrated camera with microphone from the compu...

Page 54: ...ff all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer cover See Removing the computer cover...

Page 55: ...onnector locations on page 13 12 Reinstall the wall mount cover and the rear I O assembly cover What to do next v To work with another piece of hardware go to the appropriate section v To complete the installation or replacement go to Completing the parts replacement on page 55 Replacing the card reader Attention Do not open your computer or attempt any repair before reading and understanding the ...

Page 56: ... the cover is facing up 3 Remove the computer cover See Removing the computer cover on page 16 4 Locate the card reader in the computer See Component locations on page 12 5 Disconnect the USB cable from the card reader 6 Remove the two screws that secure the card reader and then lift the card reader out of the computer 7 Align the screw holes in the new card reader with those in the computer and t...

Page 57: ...ll media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer co...

Page 58: ...the computer main bracket See System board part and connector locations on page 13 8 Install the four screws to secure the rear I O assembly to the computer main bracket 9 Reinstall the rear I O assembly cover See Removing or reinstalling the rear I O assembly cover on page 20 What to do next v To work with another piece of hardware go to the appropriate section v To complete the installation or r...

Page 59: ...d to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer cover See Removing the computer cover on page 16 4 Locate the right I O assembly See Component locations on page 12 5 Disconnect the right I O assembly cable and the intrusion s...

Page 60: ...support This section provides instructions on how to replace the power supply To replace the power supply do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides ...

Page 61: ...upply 11 Route the new power cord connector cable and then position the power cord connector bracket on the bottom of the computer main bracket 12 Align the two screw holes in the power cord connector bracket with those in the computer main bracket and install the two screws to secure the power cord connector bracket 13 Connect the new power supply cable to the power supply connector on the system...

Page 62: ...eyboard connector 1 or a USB connector 2 4 Disconnect the failing keyboard cable from the computer 5 Connect a new keyboard to the appropriate connector on the computer 6 Reconnect all power cords to electrical outlets Replacing the mouse Attention Do not attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with...

Page 63: ...r and reconnect cables To reinstall the computer cover and reconnect cables do the following 1 Make sure that all components have been reassembled correctly and that no tools or loose screws are left inside your computer See Component locations on page 12 for the locations of various components in your computer 2 Make sure that the cables are routed correctly before reinstalling the computer cover...

Page 64: ...most areas of the world Lenovo requires the return of the defective Customer Replaceable Unit CRU Information about this will come with the CRU or will come a few days after the CRU arrives Obtaining device drivers You can obtain device drivers for operating systems that are not preinstalled at http www lenovo com support Installation instructions are provided in readme files with the device drive...

Page 65: ...he location of the integrated cable lock slot This is the same type of lock used with many notebook computers You can order an integrated cable lock from Lenovo by searching for Kensington at http www lenovo com support Password protection To deter unauthorized use of your computer you can use the Setup Utility program to set a password When you turn on your computer you are prompted to type the p...

Page 66: ... Clear CMOS Recovery jumper on the system board See System board part and connector locations on page 13 4 Move the jumper from the standard position pin 1 and pin 2 to the maintenance position pin 2 and pin 3 5 Close the computer cover and connect the power cord See Completing the parts replacement on page 55 6 Turn on the computer and leave it on for approximately 10 seconds Then turn off the co...

Page 67: ...er the computer to another area sell the computer recycle the computer or put the computer in an operational state after all other methods of recovery have failed As a precautionary measure it is important to create recovery media as early as possible Note The recovery operations you can perform using recovery media vary depending on the operating system from which the recovery media were created ...

Page 68: ...ge 64 2 Some computers come with Microsoft Office or Microsoft Works preinstalled If you need to recover or reinstall your Microsoft Office or Microsoft Works applications you must use the Microsoft Office CD or Microsoft Works CD These discs are provided only with computers preinstalled with Microsoft Office or Microsoft Works v On the Windows XP operating system you can use Product Recovery disc...

Page 69: ...ry program opens 2 In the Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click Back up your hard drive and select backup operation options Then follow the instructions on the screen to complete the backup operation v To perform a backup operation using the Rescue and Recovery program on the Windows XP operating system do the following 1 From the Windows deskt...

Page 70: ... Restore your hard disk drive from a Rescue and Recovery backup If you have backed up your hard disk drive using the Rescue and Recovery program you can restore the hard disk drive from a Rescue and Recovery backup even if you cannot start the Windows operating system v Restore your hard disk drive to the factory default settings The Rescue and Recovery workspace enables you to restore the complet...

Page 71: ...drive you can recover the computer from failures that prevent you from gaining access to the Rescue and Recovery workspace on your hard disk drive Notes 1 The recovery operations you can perform using a rescue medium vary depending on the operating system 2 The rescue disc can be started in all types of optical drives 3 You can also run the PC Doctor for Rescue and Recovery diagnostic program afte...

Page 72: ...lowing to use the rescue medium 1 Attach the USB hard disk drive to one of the USB connectors on your computer 2 Repeatedly press and release the F12 key when turning on the computer When the Startup Device Menu opens release the F12 key 3 On the Startup Device Menu select the USB hard disk drive as the first boot device and press Enter The rescue medium starts v If you have created a rescue mediu...

Page 73: ...p and Support information system for detailed information about how to install the device driver Solving recovery problems If you are unable to access the Rescue and Recovery workspace or the Windows environment do one of the following v Use a rescue medium to start the Rescue and Recovery workspace See Creating and using a rescue medium on page 63 v Use recovery media if all other methods of reco...

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Page 75: ...ogram opens Note If a password has been set the Setup Utility program menu will not be displayed until you type the correct password For more information see Using passwords Viewing or changing settings The Setup Utility program menu lists various items about the system configuration settings To view or change the settings start the Setup Utility program See Starting the Setup Utility program Then...

Page 76: ...sword and an administrator password you can type either password to use your computer However to change any configuration settings you must use your administrator password Power on password After you have set a power on password using the Set Power On Password option a password prompt is displayed each time you turn on the computer You cannot use the computer until a valid password is typed in For...

Page 77: ... s of your choice v From the Setup Utility program main menu select Devices ATA Drive Setup SATA Controller to enable or disable the device connected to the corresponding SATA connector on the system board 3 Select the desired settings and press Enter 4 Press Esc to return to the Setup Utility program main menu You might have to press Esc several times 5 Press F10 to save the new settings and exit...

Page 78: ... Press Esc to return to the Startup menu Then select the devices for the Automatic Boot Sequence and Error Boot Sequence 5 Press Esc to return to the Setup Utility program main menu You might have to press Esc several times 6 Press F10 to save the new settings and exit the Setup Utility program Notes a If you do not want to save the new settings select Exit Discard Changes and Exit b If you want t...

Page 79: ...Setup Utility program by starting your computer with a system program update disc or running a special update program from your operating system Lenovo might make changes and enhancements to the POST and BIOS When updates are released they are available as downloadable files on the Lenovo Web site at http www lenovo com Instructions for using the POST and BIOS updates are available in a TXT file t...

Page 80: ...the BIOS from your operating system 4 Print these instructions This is very important because these instructions will not be displayed on the screen after the download begins 5 Follow the printed instructions to download extract and install the update Recovering from a POST BIOS update failure If the power to your computer is interrupted while the POST BIOS is being updated flash update your compu...

Page 81: ...move the disc from the optical drive before the system completely turns off 9 Repeat steps 1 through 3 10 Move the Clear CMOS Recovery jumper back to the standard position pin 1 and pin 2 11 Install the computer cover and reconnect all cables and power cords that were disconnected See Completing the parts replacement on page 55 12 Turn on the computer to restart the operating system Chapter 5 Upda...

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Page 83: ...ice and support telephone numbers from the Lenovo Support Web site at http www lenovo com support phone Symptom Action The computer does not start when you press the power switch Verify that v The power cord is correctly connected to the rear of the computer and to a working electrical outlet v The power indicator on the front of the computer is on v The computer voltage matches the voltage availa...

Page 84: ...you diagnose computer problems v Lenovo ThinkVantage Toolbox used when you are running the Windows operating system v PC Doctor for Rescue and Recovery used when you cannot start the Windows operating system Notes 1 You can also download the PC Doctor for DOS diagnostic program from http www lenovo com support See PC Doctor for DOS on page 77 for detailed information 2 If you are unable to isolate...

Page 85: ...cue and Recovery workspace you can run the PC Doctor for Rescue and Recovery program after using a rescue medium to recover the computer from failures and gaining access to the Rescue and Recovery workspace See Creating and using a rescue medium on page 63 PC Doctor for DOS You can also download the latest version of the PC Doctor for DOS diagnostic program from http www lenovo com support The PC ...

Page 86: ...l mouse uses a LED and an optical sensor to navigate the pointer If the pointer on the screen does not move smoothly with the optical mouse you might need to clean the mouse To clean an optical mouse do the following 1 Turn off your computer 2 Disconnect the mouse cable from the computer 3 Turn the mouse upside down to view the lens a If there is a smudge on the lens gently clean the area with a p...

Page 87: ... Notes 1 The publication is in PDF version To view the publication you need to have the Adobe Reader program preinstalled on your computer If the Adobe Reader program has not been installed on your computer a message will be displayed when you attempt to view the PDF file and you will be guided through the Adobe Reader installation 2 The publication is available in other languages on the Lenovo Su...

Page 88: ...nt setup tasks to help you make the most of your computer Access Help The Access Help information system provides information about getting started doing basic tasks customizing settings for your personal preference protecting data expanding and upgrading and troubleshooting v To open the Access Help information system on the Windows 7 operating system click Start Help and Support Lenovo Access He...

Page 89: ...onal resources to help you troubleshoot your computer problem see Information resources on page 79 If you suspect a software problem see the documentation that comes with the operating system or software program including readme files and online help Most computers come with a set of diagnostic programs that you can use to help you identify hardware problems For instructions on using the diagnosti...

Page 90: ...ssages v Hardware and software configuration information Using other services If you travel with your computer or relocate it to a country where your desktop or notebook computer machine type is sold your computer might be eligible for International Warranty Service which automatically entitles you to obtain warranty service throughout the warranty period Service will be performed by service provi...

Page 91: ...systems and application programs network setup and configuration upgraded or extended hardware repair services and custom installations Service availability and service name might vary by country or region For more information about these services go to the Lenovo Web site at http www lenovo com Chapter 7 Getting information help and service 83 ...

Page 92: ...84 User Guide ...

Page 93: ...information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for u...

Page 94: ...l property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited European conformance CE mark Trademarks The following terms are tradem...

Page 95: ... 81 DisplayPort out connector 11 documentation using 81 drivers device 56 E environment operating 5 Ethernet 2 Ethernet connector 11 exiting Setup Utility program 70 expansion 2 ExpressCard replacing 41 external options installing 15 F features 1 flashing the BIOS 71 frame stand 16 removing 16 G getting help 79 information 79 service 79 H hard disk drive replacing 26 heat sink replacing 30 help Ac...

Page 96: ...over 16 replacing ambient light sensor 40 battery 24 replacing continued Bluetooth module 37 card reader 47 ExpressCard 41 hard disk drive 26 heat sink 30 integrated camera with microphone 44 internal speakers 43 microprocessor fan assembly 46 multi touch board 39 power supply 52 rear I O assembly 49 right I O assembly 51 WI FI card 36 Rescue and Recovery 59 workspace Rescue and Recovery 62 Rescue...

Page 97: ...lashing the BIOS 72 USB connector 11 using a rescue medium creating and 63 diagnostic programs 81 documentation 81 other services 82 passwords 67 Setup Utility program 67 V VGA IN connector 11 video subsystem 1 viewing and changing settings 67 W wall mount Removing 21 warranty information 80 Web site Lenovo 81 WI FI card replacing 36 workspace backup and recovery 62 Index 89 ...

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Page 100: ...Part Number 89Y8034 Printed in USA 1P P N 89Y8034 ...

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