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Table 16. Alert Codes and Troubleshooting
Initial notification of critical alerts will pop up on the home screen and will be listed under notification menu. Minor and moderate alerts are found only under the
notification menu.
Alert
Code
Priority
Condition
Applicable
System
Component(s)
Actual Displayed
Alert Text
Component or System Operational State and Troubleshooting Tip
How to clear alert
code
65540 Minor
Thermostat
Missing HD Wall
Display
HD Wall Display not detected for less than 30 seconds.
Solid blue LED will appear on Mag-Mount if powered.
Blinking blue LED will appear if not communicating with Smart Hub.
Automatically clears
once is detected for two
seconds.
65541 Minor
Thermostat
Download-failed
Download for firmware failed.
Typically the thermostat will send a command to the unknown device and
place it in a soft disable state.
Not applicable.
65542 Minor
Thermostat
Hash verification
failed
Has verification failed. Update failed.
Solid blue LED will appear on Mag-Mount if powered.
Blinking blue LED will appear if not communicating with Smart Hub.
Not applicable.
Automatically clears
once is detected for two
seconds.
65543 Info
Thermostat
Firmware updated
When new firmware has been successfully updated to thermostat.
Clears automatically
after successfully
update.
65544 Critical
Thermostat
Too many siblings
The system is limited to no more than eight (8) Smart Hubs in a local Wi-Fi
network.
Once the system
detects that only five
or less Smart Hubs
are detected on the
network will the alert
code automatically
clears.
65545 Minor
E30 System
Cooling Prognostics
Alert (capacity alert)
This indicates the system is not running cooling mode in optimized
efficiency. There may be a component or components that will require
attention.
Currently this is a minor alert and will not generate an email notification to
the dealer or homeowner. Parameter settings for this feature are hidden
for the software version 3.2 release. The information will be used for data
collection only and sent to the Lennox server.
This algorithm will determine whether the unit will run out of capacity during
the hottest time of summer. It will look back everyday a minimum of three
days to see if there is a pattern and compare it to the hottest day on record
for that zip code before triggering an alert. It must see a pattern before it
will trigger the alert.
The system will
continue to count the
number occurrences
within a 24 hours period
where system demand
is not achieved. Will
clear once cooling
demand is achieved.
Summary of Contents for iComfort E30
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