Lektro-Vend Combo Series, Service Manual

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POLYVEND SHIPPING POLICY
The following information is to assist you in assuring safe delivery of your merchandise and in expediting of
freight damage claims.
Our terms of sale are F.O.B. our factory. The responsibility for damage in transit is the carrier’s whether it be
visible or concealed damage. We have taken every precaution to ensure safe arrival of this equipment, but
our responsibility ceases the moment the shipment is turned over to the carrier.
Acceptance of this shipment by the carrier is an acknowledgment that the equipment was delivered to them
in good condition and properly packed. The carrier who delivers this merchandise to your door is responsible
for its safe delivery.
FOR VISIBLE DAMAGE
1.
IT IS VERY IMPORTANT TO INSPECT ALL FREIGHT DELIVERIES, WHETHER MACHINES OR
PARTS, IMMEDIATELY. If there is any visible damage you have the right to either refuse the merchandise
or accept the damaged shipment. If you accept it, make certain that you have the delivery personnel note the
nature and extent of damage on the freight bill.
2. After you determine the extent and cost of the damage, notify the delivering carrier’s office by phone and
confirm with a written notice within 15 days requesting an inspection of the damaged merchandise. Keep a
copy of the inspection request for claim purposes. Do not destroy the packing material until shipment is
inspected and claim is settled.
3. When the inspector arrives, ask for a claim form. In filing a claim, you may make a cash settlement with
the carrier for the full invoice price of the merchandise or contact Polyvend Inc. at l-800-71 O-8363 and make
arrangements to have merchandise returned for repair and file a claim for repair charges. Do not return
“DEADHEAD”. Do not claim more than the cash price of the machine, plus freight.
PROCEDURE FOR CONCEALED DAMAGE
1. If there is no visible damage, YOU MUST OPEN THE SHIPMENT WITHIN 15 DAYS AND INSPECT FOR
CONCEALED DAMAGE. If there is concealed damage, notify the delivering carrier by phone immediately
asking for an inspection. Confirm the request in writing and keep
for
claim purposes. If you fail to notify
the carrier within 15 days of delivery by telephone and in writing, the freight company is no longer liable for
damage and will probably refuse your claim. Do not destroy packing material until shipment is inspected and
claim is settled.
2. After inspection by the carrier, file a claim for damages at once. On concealed damage, unless it can be
proven that the carrier is responsible for the damage, they will probably want to settle on a compromise basis.
Therefore, the faster you inspect your delivery and notify the carrier, the better the chances for
full
settlement.
If the claim is disallowed, check on the possibility of a compromise.