LT-3100 User & Installation Manual Rev. 1.06
Service & Repair
Lars Thrane A/S
www.thrane.eu
Page 132 of 155
Service & Repair
This section describes what the end-user must do in case of required service or repair.
NOTE
:
The LT-3100 system does not require any scheduled maintenance or service. Make sure that
the product is installed, as described in this manual, before making contact to the distributor
or dealer for further assistance.
If the LT-3100 system for some reason does not work as described in this manual, contact the distributor or
dealer, from where the product was originally bought. The distributor or dealer will have experience and
know-how to assist with further technical support and troubleshooting.
Contacting the distributor/dealer:
1)
Make sure to have the product name, unit part numbers, and unit serial numbers identified. The
unit part numbers, and the unit serial numbers are identified on the unit label, which is found on
the backside, or at the bottom side of the units. Alternatively, use the built-in web server to read-
out the unit part numbers and the unit serial numbers.
2)
Write a technical report about the observation or error. If possible, attach a picture of the installed
product and include a wiring diagram. If possible, download a diagnostic report as described in
on page 129.
3)
Send all information to the local distributor or dealer.
IMPORTANT
: Unless otherwise agreed, the end-user shall always coordinate service and repair issues
directly with the distributor or dealer. This practice also applies for returning of products for
service and repair.
All information that will get back to Lars Thrane A/S, either directly or indirectly, will be handled with
confidentiality. End-user sensitive data will not be shared with any third party without prior written
acceptance from the involved parties.
Summary of Contents for LT-3100
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