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13: Technical Support and Warranty

13: Technical Support and Warranty

Technical Support

If you are experiencing an error that is not described in this chapter, or if you are unable
to fix the error, contact us as follows:

Technical Support US

Check our online knowledge base or send a question to Technical Support at

http://www.lantronix.com/support

Phone: (800) 422-7044 (US Only)
(949)

453-7198

Technical Support Europe, Middle East, Africa
Phone: +33 1 39 30 41 72

Email: mailto:[email protected] or mailto:[email protected]

Firmware downloads, FAQs, and the most up-to-date documentation are available at:
http://www.lantronix.com/support

When you report a problem, please provide the following information:

Your name, and your company name, address, and phone number

Lantronix model number

Lantronix serial number

Software version

Description of the problem

Debug report (stack dump), if applicable

Status of the unit when the problem occurred (please try to include information on
user and network activity at the time of the problem)

ManageLinx User Guide

Summary of Contents for ManageLinx

Page 1: ...Part Number 900 515 Revision D November 2008 ManageLinx User Guide ...

Page 2: ...x com support Phone US only 949 422 7040 949 453 7198 Sales Offices For a current list of our domestic and international sales offices go to the Lantronix web site at www lantronix com about contact Disclaimer The information in this guide may change without notice The manufacturer assumes no responsibility for any errors that may appear in this guide Revision History Date Rev Comments April 2008 ...

Page 3: ...nstallation 12 Buttons and Status LEDs 12 Installing the DSM 13 DSM Power Requirements ________________________________________ 13 Configuring Network Settings 14 4 DSC Installation 15 Installing the DSC 15 LEDs 18 Back _________________________________________________________ 18 Front _________________________________________________________ 18 5 Web Manager Guide 20 Accessing the Web Manager 20 ...

Page 4: ...rts _________________________________________________ 33 Display Ports ___________________________________________________ 34 Configuring Elements 35 Device Profile General Tab _______________________________________ 35 Device Profile Network Tab _______________________________________ 36 Adding a DSC 37 Deleting an Element 37 10 Maps and Category Filters 38 Maps 38 Adding a Map __________________...

Page 5: ...anual Reverse Mapping ______________________________ 49 Bi directional Automatic Reverse Mapping ____________________________ 51 Add a VIP to the Pool 52 Deleting a Route 52 Deleting a VIP 53 12 DSM Administration 54 Manage Global Settings 54 Changing the ManageLinx Password 54 System Logging 55 Backing up Restoring System Settings 56 Rebooting and Shutting Down the DSM 57 Viewing System Informati...

Page 6: ...ng the DSC and configuring network settings 5 Web Manager Guide Accessing the DSM Web Manager and using it to configure settings 6 Network Settings Configuring the DSM and DSC using Web Manager Licensing information 7 Licensing Viewing an element configuration and status 8 Monitoring Devices Configuring and editing elements 9 Route Configuration Working with maps and category filters 10 Maps and C...

Page 7: ...re available on the CD ROM the Lantronix Web site www lantronix com Device Services Controller Quick Start Guide Brief overview on installing the DSC Device Services Manager Quick Start Guide Brief overview on installing and configuring the DSM ManageLinx User Guide 7 ...

Page 8: ...e locations Together these two components enable you to set up and manage individual Virtual IP VIP addresses and routes Public Network DSM DSC DSC Host Controller Device Controller The Device Services Controller DSC appliances reside on remote and local networks and mediate communications onto the LANs In device controller mode a DSC provides simple access as well as end point encryption for all ...

Page 9: ...local to the DSC through firewalls on a local private network The DSC periodically polls the configured parent DSM to retrieve registry information such as discovered device data maintenance reports and configuration information The DSM completely manages the DSCs You create and maintain configuration profiles on the DSM You transfer configuration data from the DSM to the DSC with a USB flash driv...

Page 10: ...ample IP Address 172 18 212 11 VIP Address In addition to IP addresses the In addition to the IP addresses assigned to the DSM and DSCs the DSM also allows the user to configure virtual IP addresses VIPs on the DSCs These VIP addresses allow specified devices to communicate securely and invisibly across networks and through firewalls without visibility access or intrusion to or from any other devi...

Page 11: ...rs 1 x 10 100 Ethernet with PoE RJ45 1 x 10 100 Ethernet RJ45 2 x serial ports DB9M DTE 1 x USB 2 0 type A connector Flash Button Reserved for future use 3 x bicolor LEDs Software and O S Linux 2 6 kernel with glibc 2 2 5 and uClib 0 9 27 libraries Lantronix VDN Software Power Requirements 9 30V DC barrel connector 330mA 12V 802 3af compliant PoE 7 W x 5 D x 1 H Dimensions Environmental Temperatur...

Page 12: ...nnection to a laptop or other terminal If you choose to connect using the serial console VGA and keyboard your serial connection should be configured as follows Baud Rate 115200 Data Bits 8 Parity None Stop Bits 1 Flow Control None Buttons and Status LEDs The DSM has two buttons and five LEDs on the front panel of the unit The two buttons are Power On Off and Reset The five LEDs signal information...

Page 13: ... American household power supply AC input voltage between 100 and 240 VAC with a frequency of 50 or 60 Hz CAUTION Be careful not to block the air vents on the front and back of the unit If you mount the DSM in an enclosed rack we recommend that the rack have ventilation to provide adequate airflow through the unit Make sure you have the correct power supply available for the DSM as described above...

Page 14: ...ame and PASS as the password The following menu appears Enter a Static IP Address 1 Type 3 and press Enter The STATIC MENU appears 2 Type 2 and press Enter 3 Enter the IP Address and press Enter 4 Type 3 and press Enter 5 Enter the Netmask in dot quad format and press Enter 6 To save type 5 and press Enter 7 To return to the main menu type 1 and press Enter 8 To configure the gateway type 4 and pr...

Page 15: ...DSC 1 Determine the location for the DSC It may be wall mounted or placed on a desktop 2 Connect an Ethernet cable to the RJ45 port labeled WAN The DEVICES port is reserved for future use 3 If you are not using PoE connect AC power to your unit using the power cord provided 4 Supply power to the DSC 5 Wait for the DSC LED to glow a steady green indicating it has powered up and is waiting for confi...

Page 16: ...click ADD DSC 6 Click anywhere on the map The DSC icon appears in that location And you can drag it to any other location 7 On the command menu select CONFIGURE ELEMENT then click a DSC icon The Configure Element page appears with the General tab selected by default 8 Enter a Profile Name required Profile Description optional and click Save Profile 9 Continue with Configuring IP Settings ManageLin...

Page 17: ...tab 2 Go to Option One To configure using manual means go to Option 2 Option 1 Auto configure IP address a Click the Network tab b Select Auto configure IP Address c Select DHCP Enable d Enter a DHCP hostname optional e Click Save Profile f Continue with Create a DSC Bootstrap file on page 18 Option 2 Set a Static IP Address a Select Manual Configure IP address b Enter an IP Address c Enter a subn...

Page 18: ... USB port The DSC automatically loads the bootstrap file to the USB When the DSC LED stops flashing the process is complete 3 Remove the flash drive and store it in a safe place LEDs Back Front Normal Operation On power up all the lights slowly turn red and then turn off Once booted the LEDs behave as follows LED State Description Off DSC not bootstrapped Green Flashing DSC connecting or reconnect...

Page 19: ...e following LED State Meaning Green Flashing DSC accessing the USB flash drive Off DSC completed accessing the USB flash drive Amber Blinking 3 times USB flash drive removed DSC Red Missing bootstrap dna or other configuration error The bootstrap dna file is only used once and is renamed to bootstrap dna old after a successful load ManageLinx User Guide 19 ...

Page 20: ...n a web browser Mozilla Firefox 2 0 or later or Internet Explorer 6 0 or later 2 Enter the DSM IP address The ManageLinx login appears 3 Log in as system administrator username sysadmin and password PASS 4 Click Submit 5 The DSM Web Manager appears ManageLinx User Guide 20 ...

Page 21: ...d menu The main viewing area can display a map You can place DSM DSC device server and device icons on the map for a visual representation of the location of each element Web Manager Icons Icon for a DSM also referred to as the Home icon Note To add a DSM to a map drag the icon onto the map Icon for a DSC Icon for a Lantronix Device Server Icon for a device residing on a network Red border around ...

Page 22: ...nd menu are a series of filters that you can apply to the main viewing area To display filters click the arrow beside the word Filters The filters are set up in an element s configuration settings Device Type Filters Select the device types viewable on the map De selecting a device type only removes its visibility from the map it does not permanently delete an element Category Filters You can crea...

Page 23: ...egory filter in the category list All DSCs device servers and devices appear in the dock which you can display at the top of the page Click the home icon on the navigation bar The icons of all elements appear in the dock above the map You have the following options Using the left and right arrows scroll through the list of found and known elements Click the DSC icon on the dock to show a list of i...

Page 24: ...the Lantronix Web Manager Add and configure DSCs first then configure other devices and or device servers Add a DSC 1 Click CONFIGURATION on the navigation bar 2 Click ADD DSC on the command menu 3 Click anywhere on the map to drop the new DSC A new icon appears 4 Continue with DSC Configuration below ManageLinx User Guide 24 ...

Page 25: ...ptional and click Save Profile 4 Continue with the next step Configuring Network Settings Configuring Network Settings Configuring Network Settings means assigning a dynamic or static IP address to the DSC Auto configuration is the Lantronix default and is dynamic as set by the dynamic host configuration protocol DHCP Manual configuration is for assigning a static IP address Auto Configuration 1 C...

Page 26: ... new bootstrap file in the following circumstances When configuring a DSC for the first time After deleting the DSC profile from the DSM and creating a new one After changing the IP address of the DSM Other settings like VIPs VIP routes and network settings for the DSC are sent from the DSM to the DSC over the network The following steps copy network configuration information from the DSM to the L...

Page 27: ... You can add a device or device server after their parent DSC has been configured Adding a Device or Device Server Device and device server elements represent the actual devices you will communicate with over the Virtual Device Network A device server is usually a Lantronix hardware item e g XPort MatchPort A device is usually a non Lantronix hardware item e g webcam You must link each of these de...

Page 28: ...firm 6 Click the map where you want the device to appear An icon representing the device appears in that spot You can drag it to another location anytime If you do not click the map the device is not created ManageLinx User Guide 28 ...

Page 29: ...py the Host ID number from the navigation bar go to the Lantronix purchase license URL http licensing lantronix com and follow the instructions there When you receive the license file as an email attachment copy the file to your PC VIA File Save Attachments Remember the location where you stored it Add License File Upload the license from a PC 1 From the ManageLinx main page click Admin Licensing ...

Page 30: ...ocess to load additional licenses you have purchased 5 Click close to return to the previous screen Display License Usage The Licensing page shows a list of all the licenses that have been added It is updated every time a license is added Save Licenses to PC This button allows you to download all the licenses from your DSM to your PC for backup purposes The licenses will be zipped into a zip file ...

Page 31: ...lement Viewing Device Settings 1 Click MONITOR on the navigation bar Monitor options appear in the command menu 2 Click DSM DSC SUMMARY on the command menu 3 Click a device on the map The DSM Summary page shows the device product type and network settings 4 Click Close ManageLinx User Guide 31 ...

Page 32: ...n about the status of current conduits or connections 1 Click the MONITOR button on the navigation bar The Monitor options appear in the command menu 2 Click DSC CONDUIT STATUS on the command menu The DSC Conduit Status page appears Note The arrows to the right of each heading enable you to scroll through the list 3 Click Close or press Esc to exit ManageLinx User Guide 32 ...

Page 33: ...C to use a different port When you direct the host DSC to connect to a target DSC the DSM will attempt to connect to one of the ports in the list and will keep trying until it succeeds The maximum number of ports in the port list is 5 Configure Ports Click Configuration Configure Ports The Configure Ports screen appears Here you can add update delete or prioritize port numbers You can define a sin...

Page 34: ...a port enter its number in the field provided and click Add To prioritize a port select the port number and use the arrows to move it up or down the list To edit a port select the port number and click Edit To delete a port select the port number and click Delete Display Ports There are 2 screens that display port numbers used by the DSC DSC Summary and DSC Status Click Monitor DSM DSC Summary DSC...

Page 35: ...ensure the configuration changes are stored Device Profile General Tab On the General tab the following information appears Two fields are editable A Profile Name is required A Profile Description is optional Profile General Settings Parent Name Non editable field Name of the parent of this element Blank for a DSM DSM for a DSC DSC for a device Non editable field Device Type Non editable field App...

Page 36: ...letter or a digit The hostname may consist of letters digits and hyphens 3 Click Save Profile IP Configuration Manually Configure IP Address 1 To manually configure the IP Address select Manual Configure IP Address 2 Enter the device IP Address subnet mask and gateway 3 Click Save Profile IP Configuration Use Firewall Only if your DSM is located behind a firewall click this radio button and supply...

Page 37: ...ect Add DSC on the command menu 3 Click anywhere on the map The DSC icon appears 4 Configure the DSC as described earlier in this chapter Deleting an Element 1 Click Configuration on the navigation bar 2 Select Delete Element on the command menu 3 Click the element on the map and in response to the confirmation prompt click OK ManageLinx User Guide 37 ...

Page 38: ...ete and use these helpful features Maps For basic information about maps see Web Manager Maps on page 22 Adding a Map 1 Click Edit Maps link on the command panel The Map Filters page appears The list box shows the default maps which cannot be changed 2 Enter Name and Description 3 Click Browse and locate the map image file 4 Click Save The new map appears in the map list box 5 Click Close ManageLi...

Page 39: ... Filters For basic information about filters see Web Manager Filters on page 22 Under the command menu are a series of filters that you can apply to the main viewing area The filters are set up in an element s configuration settings Device Type Filters Select the device types viewable on the map De selecting a device type only removes its visibility from the map it does not permanently delete an e...

Page 40: ... command panel Editing or Deleting a Category Filter 1 Click the Edit Category Filters link The Category Filters page appears 2 From the category list select the name of the category 3 You have two options To delete the category click Delete Category and click OK To Edit the category modify the category Name or Description and click Save 4 Click close Using Maps and Category Filters The Category F...

Page 41: ...lick the icon in the Show Hide column A icon means show the element on the map when this category is selected To remove the element from a category click the icon under the Show Hide column An icon means hide the element on the map when this category is selected In the figure above are two categories But you are assigning the element to Web Cams only 2 Click the icon in the Show Hide column to tog...

Page 42: ...n on each of the maps 1 Click Map Filters The map Filters page appears By default all elements are visible on the default map The icon means element appears when this map is selected for the main view The icon means the element does not appear when this map is selected for the main view 2 Click Close ManageLinx User Guide 42 ...

Page 43: ...hidden on the map whereas the highlighted ones are those that appear on the map Select map and category filters You have the following options To show a DSM on the map click the DSM icon on the navigation bar and drag it to the desired location on the map To show a DSC on the map click and drag it from the first row of the dock to the desired location on the map To show a device server or device o...

Page 44: ...10 Maps and Category Filters Map Filters with an Additional Map Selected ManageLinx User Guide 44 ...

Page 45: ... Other Elements for instructions regarding device configuration By creating the VIP route between VIP1 and Dev1 any device on subnet A can communicate with Dev1 in subnet B using the secure tunnel between the two networks created by the DSM and the two DSCs A VIP is a virtual IP address assigned by you to a DSC You can configure any number of VIPs to a DSC determined by your licensing agreement wi...

Page 46: ... Dev1 cannot log into the SSH server on Host1 Create a TCP VIP Route 1 Click Configuration Configure Element select a DSC icon and select the VIP mapping tab 2 Notice the Virtual IP License count in the upper left corner See the chapter on licensing to activate more licenses page 29 3 Click Add Row if you want to create another VIP 4 Enter the Virtual IP Address and Netmask in dot quad format e g ...

Page 47: ...t A to send UDP datagrams to Dev1 but does not expect Dev1 to send any response Bi directional Allows Host1 on subnet A to send a UDP packet to Dev1 while attempting to assure that there are sufficient resources to support a UDP packet going back from Dev1 to Host1 This is done by creating a VIP route from a VIP on DSC2 to Host1 There are 2 types of Bi directional routing Automatic Reverse Mapping...

Page 48: ...SC A DSC B Configure Unidirectional VIP Route Remember Manually configured routings like this remain set until manually changed 1 Click Configure Configure Element DSC A VIP Mapping 2 Populate the Virtual IP and Netmask fields 3 Select Target device click Show Details Uni directional DEV 1 Console ManageLinx User Guide 48 ...

Page 49: ...iginating device s parent DSC DSC A to the target device Printer One from the VIP on the target device s parent DSC DSC B to the originating device Console This figure shows that VIP 33 22 1 1 is configured on DSC A to send data to device Printer And DSC B has configured VIP 22 22 22 22 to send data to the originating device Console Configure Bi directional Manual Reverse Mapping 1 Configure DSC A...

Page 50: ...11 VIP Routes 2 Configure DSC B Virtual IP 22 22 22 22 to Console ManageLinx User Guide 50 ...

Page 51: ...ct until communications have been inactive for a few minutes at which time the Virtual IP is returned to the pool and can be used by a different host A single VIP thus assigned can be used by the parent DSC DSC B to allow more than one host to connect to the target device like the printer in this case Configure Bi directional Auto Reverse Mapping 1 Configure DSC A Virtual IP 33 22 1 1 to Printer a...

Page 52: ...l 1 Click Configuration DSC icon VIP Mapping tab 2 Click Add to auto VIP pool 3 Click Save Deleting a Route 1 Click Configuration click a device icon and click the VIP Mapping tab 2 Click the checkbox of the route to the source DSC and click Delete Route ManageLinx User Guide 52 ...

Page 53: ...11 VIP Routes Deleting a VIP 1 Click Configuration click a DSC icon and click the VIP Mapping tab 2 Click Delete on the row corresponding to the VIP to delete ManageLinx User Guide 53 ...

Page 54: ... Changes To reset the replication frequency to the default value click Reset Settings and click OK in response to the confirmation prompt These defaults apply to these global settings only Click Apply Changes to store and apply new changes 4 Click close Changing the ManageLinx Password 1 Click ADMIN Change Password The following page appears 2 Click Change Password Enter the current password then ...

Page 55: ...Timestamp in GMT 0000 when the message is logged Message Type At present only INFO informational message shows Type Log Message Detailed description of the log message 2 Click Download All Logs to save the system log in csv format WARNING In the next step Clicking Delete All Logs permanently erases the system log 3 Click Delete All Logs and click OK 4 Click close ManageLinx User Guide 55 ...

Page 56: ...estore page appears 2 Click Create Backup Registry When prompted save the backup file 3 Click close Restore the DSM from a backup registry file Use these steps to restore a system to its previous settings and configuration WARNING Restoring the DSM registry completely erases its current settings 1 Click ADMIN Backup Restore The Backup Restore page appears 2 Click Browse Locate the backup file and ...

Page 57: ... Restore page appears 2 Click Restore Factory Default and click OK in response to the confirmation prompt 3 Click close Rebooting and Shutting Down the DSM Reboot or Shutdown the DSM 1 Click ADMIN REBOOT SHUTDOWN DSM The Reboot Shutdown DSM page appears 2 To reboot the DSM click Reboot DSM and click OK 3 To shut down the DSM click Shutdown DSM and click OK 4 Click close ManageLinx User Guide 57 ...

Page 58: ...ation about the DSM DSM Model Model number of the unit Unique serial number for the unit DSM Serial Number DSM Firmware Version Version number of the DSM firmware on the unit Build number of the DSM firmware on the unit DSM Firmware Build eth0 DSM MAC Address Hardware address of the unit IP Address of the unit DSM IP Address 2 Click close ManageLinx User Guide 58 ...

Page 59: ...12 DSM Administration Lantronix Contact Information View Lantronix contact information 1 Click ADMIN CONTACT US The following page appears 2 Click close ManageLinx User Guide 59 ...

Page 60: ...rica Phone 33 1 39 30 41 72 Email mailto eu_techsupp lantronix com or mailto eu_support lantronix com Firmware downloads FAQs and the most up to date documentation are available at http www lantronix com support When you report a problem please provide the following information Your name and your company name address and phone number Lantronix model number Lantronix serial number Software version ...

Page 61: ... Safety Standards Compliance UL 60950 1 VCCI C TICK Radiated and Conducted Emissions Compliance FCC Part 15 Subpart B Class A ICES 003 Issue 4 February 2004 Class A VCCI V 3 2007 04 Class A AS NZS CISPR 22 2006 Class A EN55022 2006 CLASS A EN61000 3 2 2000 A2 2005 Class A EN61000 3 3 1995 A1 2001 A2 2005 EN55024 1998 A1 2001 A2 2005 Direct Indirect ESD EN55024 EN61000 4 2 4kV Contact discharge 8kV...

Page 62: ...to 80 MHz 80 AM 1 KHz Power Frequency Magnetic Field Immunity EN55024 EN61000 4 8 50 Hz 1 0A m rms Voltage Dips and Interrupts EN55024 EN61000 4 11 95 reduction for 0 5 period 30 reduction for 25 seconds 95 reduction for 250 periods RoHS Notice All Lantronix products in the following families are China RoHS compliant and free of the following hazardous substances and elements 1 Lead Pb 2 Cadmium C...

Page 63: ...0 0 0 MatchPort 0 0 0 0 0 0 SLC 0 0 0 0 0 0 XPort 0 0 0 0 0 0 WiPort 0 0 0 0 0 0 SLB 0 0 0 0 0 0 SLP 0 0 0 0 0 0 SCS 0 0 0 0 0 0 SLS 0 0 0 0 0 0 O toxic or hazardous substance contained in all of the homogeneous materials for this part is below the limit requirement in SJ T11363 2006 X toxic or hazardous substance contained in at least one of the homogeneous materials used for this part is above t...

Page 64: ...B Warranty For details on the Lantronix warranty replacement policy go to our web site at www lantronix com support warranty ManageLinx User Guide 64 ...

Page 65: ...E Editing or Deleting a Category Filter 40 Editing or Deleting a Map 39 Enter a static IP Address 14 F Filters 22 35 38 39 40 41 42 43 44 H Hardware address 10 Hiding and Showing Elements on the Dock 43 Host ID 29 I Installing and Configuring the DSC 15 Installing and Configuring the DSM 13 IP Address 10 L Label 9 LEDs 11 12 18 27 M Manage Global Settings 54 ManageLinx Registry 23 Manual configure...

Page 66: ... 63 U Using Maps and Category Filters 40 V Viewing All Elements 23 Viewing Conduit Status 32 Viewing Contact Information 59 Viewing Device Settings 31 Viewing or Exporting System Logs 55 Viewing System Information 58 VIP Routes 45 W Warranty 60 64 Web Manager Elements 23 Exiting 23 Filters 22 Maps 22 Web Manager Icons 21 User Interface Components 21 Web Manager Navigation 20 ManageLinx User Guide ...

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