Page 2 of 36
1. PAPER FEED ERRORS
Subject Symptom TSB
# Cause
Solution
Note
Jam
JAM 27 or 64 when
printing on B4, DLT,
or SRA3 sized paper
in duplex mode.
TSB# 002 Forgot to
remove
cardboard
stabilizer at
installation.
Don’t forget to remove
it, as shown in the
TSB# 002.
The
component
will be
modified Oct
2013
Jam
JAM 19, 24, or 60
TSB# 004
Temporary heat
deformation of
the plastic guide
plate
If the symptom occurs in the field, do
the procedure in TSB# 004.
When installing the machine, do the
procedure in TSB# 004 to prevent the
symptom.
Jam Printing
on
labels
D146-
D147
Firmware
History
Printer firmware
Install version 1.02 or newer.
Install version 2.05 or newer.
Jam
JAM 153 occurs with
stapling jobs
D688
Firmware
History
Finisher
SR3160/
SR3170
firmware
Install version 02.040:10 or newer.
Jam
Jam 001 or 153
D688
Firmware
History
Finisher
SR3160/
SR3170
firmware
Install version 02.260:10 or newer.
Jam Jam225
after
stapling
D686
Firmware
History
Finisher
SR3140
firmware
Install version 01.140:04 or newer.
Jam
Jam 67 if a
continuous print or
copy job is done
with A3 and A4 LEF
mixed together.
D146-
D147
Firmware
History
Engine
firmware
Install version 1.25.2:08 or newer.
D176-
D177
Firmware
History
Engine
firmware
Install version 1.25.2:08 or newer.
Jam
Jam 157 with two-
spot stapling.
D688-
D689 -
002
The staple
catches on the
guide Mylar
attached to the
jogger fence
Push down the mylar to prevent the
staple from catching on it.
Jam
When the paper exits
to the tray
D688-
D689 -
001
Reissue
The stapled set
touches the tray
at an
unexpected
angle upon exit
Add Mylars to the leading edge paper
guide
