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3. CONNECTIVITY
Subject Symptom
TSB
# Cause
Solution
Note
WIM Cannot
access
stored faxes after
the machine
recovers from
Energy Saver
mode.
Firmware
History
Fax firmware
Install version 01.02.00 or newer.
WIM Cannot
access
stored faxes
Firmware
History
System/
Copy
firmware
Install version 1.04 or newer.
Install version 2.20 or newer.
Install version 1.08 or newer.
Install version 2.20 or newer.
WIM Pages
shown
in
English but a
different language
was selected
Firmware
History
Web
Support
firmware
Install version 1.05.1 or newer.
Install version 1.01.2 or newer.
WIM Incorrect
wording:
Swedish, Chinese
Firmware
History
Web
Support
firmware
Install version 1.10.6 or newer.
Install version 1.04.6 or newer.
Install version 2.04 or newer.
Install version 1.07 or newer.
Install version 1.03 or newer.
WIM Cannot
get
machine status
information from
the machine's web
application
Firmware
History
SDK Service
for eDC
firmware
Install version 1.01.05 or newer.
400-Bad
Request
Firmware
History
Browser
firmware
Install version 1.13.00 or newer.
Install version 1.05.00 or newer.
Install version 1.01.01 or newer.
@Remote
A remote call for
"Waste toner bottle
Full" is mistakenly
sent when the bottle
is replaced
Firmware
History
Engine
firmware
Install version 1.23:08 or newer.
@Remote @Remote
communication is
suspended if SSL
communication with
a router or proxy
server was
suspended
Firmware
History
System/
Copy
firmware
Install version 1.05 or newer.
Network
Support
firmware
Install version 1.09 or newer.
Install version 2.21 or newer.
Cannot get IP
address
After the device is
restarted when
PEAP or TTLS is
used as the IEEE
802.1X
authentication
method
Firmware
History
Network
Support
firmware
Install version 12.70.3 or newer.
Firmware
History
Network
Support
firmware
Install version 12.63.5 or newer.
Wrong
hostname
The hostname is set
to the defined
"sysName" in
RFC1213.
Firmware
History
System/Copy
firmware
Install version 2.21 or newer.
