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Subject Symptom TSB
# Cause
Solution
SC991
Logged on the
SMC report
Firmware
History
Network
Support
firmware
Install version 12.70.1 or newer.
Install version 12.63.3 or newer.
SC991 When
a
machine
with a fax unit
recovers from
Energy Saver
mode
Firmware
History
System/Copy
firmware
Install version 1.04 or newer.
SC997
When the User
Tools key is
pressed
Firmware
History
Network
Support
firmware
Install version 12.72.5 or newer.
SC997 When
turning
on
the main power
switch
Firmware
History
System/Copy
firmware
Install version 1.11 or newer.
Install version 3.01 or newer.
Install version 1.14 or newer.
Install version 3.00 or newer.
SC998
When the
machine is
prompted to
recover from
Energy Saver
mode.
Firmware
History
System/Copy
firmware
Install version 1.11 or newer.
Install version 1.15 or newer.
Install version 3.01 or newer.
E62 Package
firmware
update via SD
card fails
Firmware
History
System/Copy
firmware
Install version 1.03 or newer.
If E62 occurs, try turning the main
power OFF/ON, wait for about 3
minutes, and then try the update
again.
Install version 2.00 or newer.
‘Error’ On
the
EFI
controller screen
(on the PC) time
while the machine
is in Energy Saver
mode.
Firmware
History
Engine
firmware
Install version 1.24:08 or newer.
SC screen
not shown
If an SC error
occurs while the
status confirmation
screen is
displayed.
Firmware
History
Cheetah
System
firmware
Install version 1.20 or newer.
"Replace
controller
board"
When the
machine boots up
or recovers from
Energy Saver
mode.
Firmware
History
System/Copy
firmware
System/Copy
firmware
Install version 1.09 or newer.
Install version 2.25 or newer.
Install version 1.13 or newer.
"SDK/J
update
done FAIL"
Displayed but
installation was
OK
Firmware
History
Java VM v11
for eDC
firmware
Install version 11.09.04 or newer.
Java VM v11
Update Tool
Fusing SCs
If SC620 is
triggered 50 or
more times.
Firmware
History
Engine
firmware
Install version 1.26:08 or newer.
