LANIER/RICOH/SAVIN MP C4503, Troubleshooting Manual

Page: 11 / 36

Page 11 of 36
5. OPERATION PANEL
Subject Symptom TSB # Cause Solution Note
Icons not
displayed When connecting
via HTTPS to the
Ricoh Integrated
Cloud Environment
using the browser
unit D146/D147
Firmware
History Browser
firmware Install version 1.13.00 or newer.
D148/D149/
D150
Firmware
History Install version 1.05.00 or newer.
Icons not
displayed ESA application
icon not on the
home screen. Firmware
History Java VM v11
Update Tool Install version 11.14.02 or newer.
Java VM v11
for eDC
firmware
Icons not
displayed The icon for an
SDK application
disappears when
the machine
recovers from
Energy Saver
mode Firmware
History System/Copy
firmware Install version 2.25 or newer.
Install version 1.13 or newer.
Install version 1.02 or newer.
Install version 1.21 or newer.
Icons not
displayed Legacy scanner
application not
displayed
properly, after an
ESA application
is installed. Firmware
History Browser
firmware Install version 1.01.01 or newer.
Buttons not
working After the machine
recovers from the
Job Stop alert
message via the
auto-reset timer. Firmware
History System/Copy
firmware Install version 1.05 or newer.
Buttons not
working Home key does
not respond if an
SC error occurs
while the status
confirmation
screen is
displayed. Firmware
History Cheetah
System
firmware Install version 1.20 or newer.
Buttons not
working While inside the
Administrator or
Supervisor
password
settings screen Firmware
History System/Copy
firmware Install version 1.11 or newer.
Install version 1.14 or newer.