LANIER/RICOH/SAVIN MP C4503, Troubleshooting Manual

Page: 7 / 36

Page 7 of 36
Subject Symptom TSB # Cause Solution
Address book Cannot restore
correctly when
restoring an address
book that was
backed up using an
encryption key Firmware
History Web
Support
firmware Install version 1.10.3 or newer.
Install version 1.04.3 or newer.
Install version 2.02 or newer.
Install version 1.04.3 or newer.
Fax Transmission error Firmware
History Fax
firmware Install version 02.00.00 or newer.
Install version 06.00.00 or newer.
Install version 02.00.00 or newer.
Install version 05.00.00 or newer.
Install version 02.00.00 or newer.
Install version 02.00.00 or newer.
Fax Stalls if the user
tries to delete 252
or more
Broadcasting
addresses Firmware
History Fax
firmware Install version 03.00.00 or newer.
Install version 08.00.00 or newer.
Install version 03.00.00 or newer.
Install version 07.00.00 or newer.
Fax Stalls if a network
printing job is
received just after
a network printing
time-out error has
occurred in the
previous job Firmware
History Engine
firmware Install version 1.27:08 or newer.
Engine
(Single
Pass DF)
firmware
Fax Machine stalls
when sending a fax
Firmware
History Engine
firmware Install version 1.21:01 or newer.
Fax Fax job sent using
an API for web
applications does
not begin if the
paper end alert is
displayed. Firmware
History Fax
firmware Install version 04.00.00 or newer.
Fax A4 SEF fax printed
as LEF at the other
end Firmware
History Fax
firmware Install version 04.00.00 or newer.
Fax Simple Fax may
stall when an
address is selected Firmware
History SimpleFAX
for eDC
firmware Install version 1.28 or newer.
Wrong data
on settings
list The IP
address/MAC
address appears as
"0.0.0.0." Firmware
History System/
Copy
firmware
Install version 1.11 or newer.
Install version 3.01 or newer.
Install version 1.14 or newer.
Install version 3.00 or newer.
HTTP Not working if an
ESA application is
installed Firmware
History Java VM
v11 for
eDC
firmware Install version 11.16.00 or newer.
Java VM
v11
Update
Tool