Troubleshooting
page 29
LaCie DVD Dual Drive
User’s Manual
The Problem
The drive is not writing to CD, DVD-
R/DVD-RW media correctly.
The drive automatically ejects a
DVD/CD when you insert it.
DVD-Video playback will not work on
a Mac.
DVD-Video playback will not work in
Windows.
Questions to Ask
Has buffer underrun occurred (has
something interrupted the stream of data
to the recorder)?
Does the drive support the format of the
DVD/CD you have inserted?
Is the DVD/CD media damaged?
Have you installed the appropriate
MPEG-II decoder software?
Do you have a Pentium II 350 MHz (or
equivalent) processor or greater?
Possible Solutions
• Disable all other software programs
that are running during the CD record-
ing session.
• Disconnect the network, if you are
using one. On a Mac, deactivate File
Sharing.
• Check to see that your hard drive is
fast enough.
• If recording from CD or DVD-ROM to
CD, make sure that the speed of the
source device is high enough to provide
a sufficient data stream to the LaCie
drive. Reduce the write speed of the
LaCie drive using the appropriate menu
in Toast Lite or Easy CD Creator.
Check
2.2 Supported DVD/CD Formats
for the formats supported by your drive.
Try another DVD/CD disc.
This is normal. For legal reasons, your
LaCie DVD Drive cannot currently be
used for DVD-Video playback on a Mac.
Check that WinDVD has been installed
correctly.
Check your processor (
Start > Settings >
Control Panel > System > General
tab.)
If your processor does not meet the mini-
mum requirements, you may need to
purchase an MPEG-II decoder card.
Consult your computer supply specialist
for details.