Getting Help from KVAL
1-14
KVAL 979-2 Operation/Service Manual
• What is the extent of the failure/reason for return? What are the relevant error mes-
sages or error codes?
• How long did it operate?
• Did any other items fail at the same time?
• What was happening when the unit failed (e.g., installing the unit, cycling power,
starting other equipment, etc.)?
• How was the product configured (in detail)?
• Which, if any, cables were modified and how?
• With what equipment is the unit interfaced?
• What was the application?
• What was the system environment (temperature, spacing, contaminants, etc.)?
3.
Call Kval customer support for a Return Material Authorization (RMA). When you
call:
• Have the packing slip or invoice numbers available.
• Have the documented reason for return available.
4.
Send the merchandise back to Kval.
• Make sure the item(s) you are returning are securely packaged and well protected
from shipping damage
• Include the packing slip or invoice numbers.
• Include the documented reason for return.
• Include the RMA number with the parts package.
Summary of Contents for 979-2
Page 4: ...KVAL 979 2 Operation Service Manual ...
Page 8: ...979 2 Miter Trim Saw System ...
Page 23: ...Getting Help from KVAL 1 15 KVAL 979 2 Operation Service Manual Page Intentionally Left Blank ...
Page 25: ...Safety Sign Off Sheet 1 17 KVAL 979 2 Operation Service Manual ...
Page 60: ...Notes ...
Page 64: ...System IT Administration 3 4 KVAL 979 2 Operation Service Manual ...
Page 86: ...Mechanical Adjustments 4 22 KVAL 979 2 Operation Service Manual ...
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