Kuka KR C2 edition05, Operating Instructions Manual

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13. KUKA Service
13 KUKA Service
13.1 Requesting support
Introduction
The KUKA Robot Group documentation offers information on operation and
provides assistance with troubleshooting. For further assistance, please con-
tact your local KUKA subsidiary.
Information
The following information is required for processing a support request:
„
Model and serial number of the robot
„
Model and serial number of the controller
„
Model and serial number of the linear unit (if applicable)
„
Version of the KUKA System Software
„
Optional software or modifications
„
Archive of the software
„
Application used
„
Any external axes used
„
Description of the problem, duration and frequency of the fault
13.2 KUKA Customer Support
Availability
KUKA Customer Support is available in many countries. Please do not hesi-
tate to contact us if you have any questions.
Argentina
Ruben Costantini S.A. (Agency)
Luis Angel Huergo 13 20
Parque Industrial
2400 San Francisco (CBA)
Argentina
Tel. +54 3564 421033
Fax +54 3564 428877
ventas@costantini-sa.com
Australia
Marand Precision Engineering Pty. Ltd. (Agency)
153 Keys Road
Moorabbin
Victoria 31 89
Australia
Tel. +61 3 8552-0600
Fax +61 3 8552-0605
robotics@marand.com.au
Faults leading to production downtime are to be reported to the local KUKA
subsidiary within one hour of their occurrence.