AFTER SALES SUPPORT
1300 886 649
AUS
MODEL: GTM-8020 PRODUCT CODE: 52122 12/2015
13
FAQs and Troubleshooting Guide
If you encounter problems with your stand mixer, check in the table below for
solutions to common problems. If none of the suggested solutions help you solve
the problem, or if you experience any other problems with your stand mixer, do not
try and manage them by yourself. Contact our after sales support centre for advice
on repair or replacement.
Problem
Possible cause and solution
The mixer does not work.
Check and ensure that the machine is properly
connected to the wall outlet and that power is
switched on at the outlet.
Make sure that the power outlet is not defective,
check it with another appliance, or use a different
outlet.
Check and ensure that the speed control dial is set
to the appropriate mixing speed (between positions
1 and 6).
Turning the speed control
dial has no effect.
Make sure the mixer head has been lowered
properly into the bowl and has audibly clicked into
place. The appliance will not work until the mixer
head is securely in place.
The mixer stops during
operation.
Make sure the mixing bowl is not overfilled. If the
bowl is too full, the motor may overheat and stop
working. In such a case, switch off and unplug the
appliance and remove some dough from the bowl.
Wait for at least 30 minutes and then continue
processing half of the dough until ready, then
process the remainder separately.
OVERLOAD PROTECTION
The stand mixer is equipped with an overload protection, which switches off the
motor if the appliance is overloaded. In such a case, switch off and unplug the
appliance and let it rest for at least 30 minutes before restarting. If the bowl is very
full, remove some dough from the bowl before restarting the appliance. Continue
processing half the dough until ready, then process the remainder separately.
