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Konica Minolta FAX 9820, User Manual

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FAX 9820

                            

 User’s Guide

Summary of Contents for FAX 9820

Page 1: ...FAX 9820 User s Guide...

Page 2: ...hange without notice CORRESPONDENCE Konica welcomes your comments regarding the content of this manual Mail all correspondence regarding documentation to the following address Konica Business Technolo...

Page 3: ...by the total REN s contact the telephone company to determine the maximum REN for your calling area 4 If the equipment causes harm to the telephone network the telephone company will notify you in adv...

Page 4: ...ts for End Users The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety require...

Page 5: ...formite aux conditions enoncees ci dessus n empechent pas la degradation du service dans certaines situations Actuellement les entreprises de telecommunication ne permettent pas que l on raccorde leur...

Page 6: ...asures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Plug the unit into an outlet on a circuit different from that to which the receiver is...

Page 7: ...be located near the equipment and should be easily accessible The TEL port on the back of the unit is only suitable for 2 wire devices Not all standard telephones will respond to incoming ringing whe...

Page 8: ...ace of the green drum inside the image drum unit Exercise care when removing the toner cartridge Do not let it touch your clothing or porous materials The toner powder causes permanent stains Small am...

Page 9: ......

Page 10: ...Telephone Line 17 Option Installing an External Handset 17 Connecting an External Telephone or Answering Machine 19 Connect Power 19 Loading Paper 20 Setting the Date and Time 21 Setting the Answering...

Page 11: ...lbox 47 Changing Your Password or Closing a Mailbox 48 Printing a Confidential Message 49 Relay Broadcasting 49 Relay Initiating Station 49 Relay Key Station 50 Relay Broadcast Report 50 Initiating a...

Page 12: ...nication Codes 66 Problem Solving 67 Clearing a Document Jam 67 Clearing a Paper Jam 67 Printing a Cleaning Page 70 Replacing the Toner Cartridge 70 The Change Drum Soon Message 73 Replacing the Image...

Page 13: ...numbers by name Personal boxes for confidential reception transmis sion and bulletin polling Automatic redial and page re transmission when a telephone number is busy or when problems occur in communi...

Page 14: ...another remote fax machine Product Options See page 82 for ordering information PC Interface Kit lets you connect your Konica FAX 9820 to your PC for added versatility Contact your local Konica deale...

Page 15: ......

Page 16: ...mponent Identification Component Identification What You Should Receive Konica FAX 9820 Power Cord Toner Cartridge Telephone Cord Image Drum Unit inside unit Document Stacker Handbook Quick Start Guid...

Page 17: ...urn on O to turn off Paper Indicator Shows how much paper is left in the paper tray One Touch Keypad Use for preprogrammed one touch dialing or for setting functions Document Table Covers the copy sta...

Page 18: ...et Image Drum Cartridge The image drum cartridge contains the green photosensitive drum which receives images from the LED print head and transfers them to the printing paper Toner Cartridge This blac...

Page 19: ...Introduction 7 Control Panel...

Page 20: ...bers alphabetically You can also use the Search key to search for unassigned One Touch keys and Auto Dial numbers 5 Auto Rec key Use this key to switch your machine s answering mode The answering mode...

Page 21: ...keypad to enter numbers letters and other characters while programming functions or information After pressing the Search key use the numeric keypad to alphabetically search for the names of location...

Page 22: ...ddition to its function as a program mable One Touch key this key is used for chain dialing which allows you to dial a number using any combination of One Touch keys Auto Dial numbers and the numeric...

Page 23: ...15 available on the main One Touch panel and keys 16 30 available beneath the main One Touch panel To access One Touch keys 16 30 on the Konica FAX 9820 Lift up the main One Touch keypad by the latch...

Page 24: ...ts or phone lists manually See the Reports chapter for details 7 Counter Display key Your Konica FAX 9820 keeps track of the number of pages it has printed and scanned Use this key to check the print...

Page 25: ...this press the Copy key twice with no documents loaded Voice Request tone During a fax session either you or the person at the remote fax machine may initiate a voice request When the person at the r...

Page 26: ...de of the machine to ensure adequate ventilation Make sure that both power and telephone outlets are available nearby Choose a location where the relative humidity is between 20 and 80 and where the t...

Page 27: ...out the image drum cartridge 4 Remove the protective sheet Be careful not to touch the green surface of the drum Setting Up Your Konica FAX 9820 Install the Document Stacker Slip the document stacker...

Page 28: ...ials If you experience any problems with toner see the Safety chapter at the beginning of this handbook 2 Unwrap the toner cartridge and gently shake it to distribute the toner Then carefully peel the...

Page 29: ...into the LINE jack in the back of the machine and the other end into your wall telephone jack LINE jack Tip Now you can connect either an external telephone or the external handset option for your Kon...

Page 30: ...dle 4 Insert the supplied telephone cord into the jack located on the back of the cradle 5 Feed the telephone cord from the back of the cradle through the cable run located on the back of the Konica F...

Page 31: ...ne end of the telephone cord into the TEL 1 or TEL 2 jack on the back of the Konica Fax and the other end into the jack in your external device To connect both an answering machine and a telephone fir...

Page 32: ...ly reduces the vertical length of the page images it receives to fit on the paper loaded in it down to 75 of the original length For example if you are receiving a docu ment created originally on lega...

Page 33: ...te month day year and time in 24 hour format 8 00 AM is 08 00 8 00 PM is 20 00 6 Press the Yes 3 key to confirm your entry 7 Press the Select Function key to finish 4 If you are using legal size paper...

Page 34: ...ssages and automatically receives them Telephone Fax Auto Switch mode T F When in coming calls are a mixture of fax and telephone calls your best choice is the Telephone Fax mode In this mode your mac...

Page 35: ...ine returns to standby mode displaying the new setting Setting the Fax Identification Fax machines must accurately identify the sender and the telephone number of the sending fax machine on each page...

Page 36: ...play clears use the numeric keypad to enter the telephone number for call back messages Enter up to 20 characters Tip Use the 14 Space One Touch key to enter spaces 10 Press the Start key to save your...

Page 37: ...9820 s answering mode is set to Fax Forwarding FWD it receives fax messages into memory and then automatically resends it to another location a useful feature if you are travelling You must program a...

Page 38: ...9 User Program One Touch key 3 On the numeric keypad press 2 The display shows 2 DIAL PARAMETER 4 Press the Yes 3 key until the display shows PBX LINE OFF 5 Press the No 4 key The display changes to P...

Page 39: ...X 200 dpi or many shades of gray To make copies 1 Adjust the document guides to the width of the paper you are using 2 Neatly stack your documents then insert them face down into the document feeder...

Page 40: ...he paper tray if it isn t the paper will jam If you do want to put a different size paper in the manual feeder change the 1ST PAPER SIZE function setting to the size you want to use see page 58 for de...

Page 41: ...he guides again to ensure that the paper is straight 6 Press the Copy key see the instructions above If you are making more than one copy or copying a multipage document insert additional sheets when...

Page 42: ...as 30 locations available Keys 1 15 are on the main One Touch panel and keys 16 30 are beneath the main One Touch panel Note To find One Touch keys that are not yet pro grammed repeatedly press the Se...

Page 43: ...s the No4 key to move to the next letters numberson character the same key Move the cursor to Yes3 and No4 keys make corrections 8 Press the Start key The display shows NO OR LOCATION for about three...

Page 44: ...ne number for account ing purposes These are situations where the chain dialing feature is helpful To create a chain dial number program up to the first 31 digits of the number into a One Touch key or...

Page 45: ...scriptive title up to 16 characters long Refer to the instructions below To Do This Use Enter numbers Numeric keypad press once Enter spaces Space One Touch key Enter hyphens Hyphen key Enter alphabet...

Page 46: ...e Touch key location Press Yes 3 to add it to the group Add an Auto Dial Press Auto Dial Enter the 2 digit Auto location Dial number Press Yes3 to add it to the group Delete a previously Press the One...

Page 47: ...subject to normal wear such as documents with staple holes letter folds and minor corner folds If you are not sure how a document will fax try making a copy first load the document face down and press...

Page 48: ...the Start key Your document will be sent as a pri ority when the current communication ends 1 Adjust the document guides to the width of the paper you are using 2 Stack your documents neatly then inse...

Page 49: ...h key to look through an alphabetical list of all of the Location IDs programmed into your machine 5 If necessary use the No 4 key to adjust the level of contrast in your document For most documents t...

Page 50: ...nt on the numeric keypad and press that key repeatedly to look through Location IDs beginning with that letter You can redial a number manually at any time by pressing the Redial key Note If a power l...

Page 51: ...ypad Press that key repeatedly until the character appears on the display Enter a unique Press the 0 Unique key repeatedly until the character character you want appears The following characters are a...

Page 52: ...ored in Memory It is possible to erase messages received in memory without printing them 1 After you have followed the instructions to print out messages stored in memory the display shows MSG IN MEMO...

Page 53: ...cludes messages stored for bulletin polling Any messages your machine has received into its memory but not yet printed will be lost If you have loaded documents on your machine s document feeder any d...

Page 54: ...smission speeds greater than 14 400 bits per second To Initiate a Voice Request 1 During a fax communication press the Hook V Request key 2 When the other party answers your request your Konica Fax em...

Page 55: ...Note The Konica FAX 9820 sends from memory by default To change the default setting see Mem Feeder SW page 59 Sending a Delayed Fax from the Document Feeder 1 Load your documents 2 Press the Select Fu...

Page 56: ...ows PRG START DATE 0 9 5 Using the numeric keypad enter the date you wish the transmission to begin up to three days in advance 6 Press the Yes 3 key The display shows PRG START TIME 0 9 7 Using the n...

Page 57: ...splay shows the Location ID of the delayed transmission currently loaded in your machine 3 Press the Yes 3 key 4 If the delayed transmission was a feeder transmis sion press the Stop key again to remo...

Page 58: ...eunit youcan use the confidential fax feature The receiving machine will store the message in a confidential mailbox in its memory and will not print it until a password is entered This is an ex clusi...

Page 59: ...h key The display shows 1 FUNC PROGRAMMING 3 Press 5 on the numeric keypad The display shows 5 PERSONAL BOX PRG 4 Press the Yes 3 key The display shows PER SONAL BOX NO 5 Using the numeric keypad ente...

Page 60: ...er is correct Note If ILLEGAL OPERATION displays the box you have selected contains a message You must print out any messages in the box before you change its password or delete it 7 The display shows...

Page 61: ...ess the Yes 3 key to clear the mail box Relay Broadcasting Relay broadcasting allows one Konica fax capable unit to send a document to another Konica fax capable unit which then re sends broadcasts th...

Page 62: ...ur documents 2 Press the Select Function key 3 Press the 4 Relay Initiate TX One Touch key a The first time you use this feature the display shows RELAY PASSWORD ENTER Using the numeric keypad enter t...

Page 63: ...o be polled or setting it for polling transmission Calling a remote fax machine to receive documents someone else has loaded is known as polling or polling reception Notes Plan polling arrangements wi...

Page 64: ...cument can be polled by more than one remote fax machine it is not deleted after it is polled You can also store different documents in different boxes so that you can easily change the document avail...

Page 65: ...r fax from memory This feature increases your productivity and reduces the time you spend waiting for operations to finish Once you have loaded a document and the display shows SELECT LOCATION your ma...

Page 66: ...ng Advanced Operations What You Can Do While Making Copies While your machine is making copies you can Continue to receive faxes while copies are printing if your machine is set to receive faxes into...

Page 67: ...uch key The display shows 1 ACTIVITY REPORT 3 Using the numeric keypad press 4 The display shows 4 CONFIGURATION 4 Press the Yes 3 key The report prints User Function Settings User function settings a...

Page 68: ...this feature set to ON and have a valid Sender ID programmed in your machine 06 MONITOR VOLUME This function sets the volume for telephone line monitoring during dialing Available settings are LOW de...

Page 69: ...other settings 12 DISTINCTIVE RING Distinctive ringing is a service offered by some telephone carriers It lets you have different numbers on one line each with its own distinctive ring You can then us...

Page 70: ...ect Function key to finish 13 1ST PAPER SIZE This function allows you to specify the size of paper you are using in the pa per tray Available settings are LETTER default A4 LEGAL 13 LEGAL 14 and OTHER...

Page 71: ...TIVE RING to on 17 REMOTE RECEIVE This function lets you use an attached phone to tell your machine to switch from telephone to fax mode so it can receive an in coming fax Use the keypad of an externa...

Page 72: ...machine will not accept incoming faxes when the PC is turned off or not functioning 23 ONE TOUCH PARAM This function allows you to activate the Echo Protection feature for a specific One Touch key wi...

Page 73: ...se dialing Default MF TONE PBX LINE Turn this function on if your machine is connected to a PBX Private Branch Exchange a phone system used to route internal calls Once this function has been turned o...

Page 74: ...ica Dealer Service Function Settings List LONG DOC SCAN Normally the machine does not scan documents longer than 14 inches 360 mm When this function is on your machine can scan and transmit documents...

Page 75: ...t of the communication see the end of this chapter for a list of result codes and their meanings Service codes Be sure to report these diagnostic codes if you contact your Authorized Service Dealer ab...

Page 76: ...ed The result of the communication Service codes Be sure to report these diagnostic codes if you contact your Authorized Konica Dealer about communication problems Printing Reports The four reports de...

Page 77: ...on this report includes The date and time at which the broadcast started The total amount of time used to complete the broadcast For each location the Location ID the number of pages sent and the res...

Page 78: ...and reconstruct any documents that were lost Codes Used in Reports Result Codes Result codes indicate the results of communications Code Description BUSY The other machine s line was busy or there was...

Page 79: ...der If this fails follow the instruc tions below 1 Grasp the control panel Pull it up until it releases Swing the control panel up and out of the way 2 Pull out the jammed document 3 Push the control...

Page 80: ...the 1ST PAPER SIZE user function is set for the size paper you are using 1 Lift the document table and swing it out of the way 2 Push the buttons on the side of the copy stacker until you hear a click...

Page 81: ...e paper down until it is under the plastic tabs 7 Make sure the paper stop in the tray is properly adjusted not too loose not too tight 8 Slide the paper tray all the way back into the machine 9 Place...

Page 82: ...g a cleaning page The cleaning page process Removes residual impurities from printing surfaces Reduces problems such as repeating marks blotch ing and shading To print a cleaning page 1 Make sure ther...

Page 83: ...mprove replace the toner cartridge Warning Be careful when handling the toner cartridge Do not let toner spill on your clothing or other porous ma terials Use cold water to clean up spilled toner hot...

Page 84: ...tridge is in place push the lever all the way toward the back of the machine to secure it and release the toner 7 Using the cleaning wipe provided with your new toner cartridge gently wipe back and fo...

Page 85: ...ndy Replace the drum when print quality deteriorates below an acceptable level Replacing the Image Drum Cartridge You need a new image drum if the faxes you receive are light or have vertical streaks...

Page 86: ...n both of the locations on the image drum marked PUSH 6 Install a new toner cartridge Follow Steps 4 7 in Replacing the Toner Cartridge in this chapter 2 Push in the cover release buttons on the side...

Page 87: ...hey indicate Note The red Alarm indicator lights when there is an error condition Normal Display 02 13 FAX Under normal operating conditions the top line of the display shows the time and the answerin...

Page 88: ...inting mechanism Check the paper path and remove any jammed paper see Clearing a Paper Jam at the beginning of this chapter page 67 DOCUMENT JAM FAX CONFIRM AND STOP A document to be faxed or scanned...

Page 89: ...f install an image drum and toner cartridge according to the instructions in this handbook then turn it on again to clear the message Reading the Print Counters The print counters count the number of...

Page 90: ...load Your machine won t dial Check the power cord and wall outlet Make sure that your telephone line not your external telephone or handset is connected to the LINE outlet on the back of your machine...

Page 91: ...rly If blotchesorrecurringmarksappear printacleaningpage You tried dialing with a OneTouch key or an Auto Dial code but nothing happened Make sure that something is programmed into the OneTouch key or...

Page 92: ...ponse user function setting See page 57 Your received faxes sometimes look distorted If the document received is wider or longer than the paper you have loaded into your paper tray your machine automa...

Page 93: ...ransmission 64 shades of gray Scan width 8 5 21 5 cm Protocol ITU T G3 Communications Half duplex Coding scheme MH MR MMR with ITU T ECM Recording paper Plain paper letter legal or A4 size Paper Handl...

Page 94: ...ey 12 77 8 Location Program key 12 30 32 34 9 User Program key 12 21 25 26 31 57 60 61 A Activity report 64 Alarm 10 Alarm indicator 10 alternate number 11 Answering Machine connecting 19 Answering ma...

Page 95: ...ort 64 Confidential TX key 12 Configuration report 65 CONFIRM PAPER SIZE 77 Contrast transmit document 37 Control Panel 8 10 Copy 8 27 Copy key 8 27 Counter Display key 12 Customer Information Center...

Page 96: ...ax sending 37 38 sending confidential 46 sending delayed 43 80 sending multiple locations 45 Fax Forwarding mode 23 25 Fax Identification Fax ID 23 24 FAX mode 22 FWD 23 25 G Groups 33 H Handset 39 in...

Page 97: ...tion settings 55 Message confirmation report 63 Message Print From Memory key 12 Messages display panel 75 MF TONE DP PULSE 61 Multiple locations faxing 45 N No 4 key 9 NO PAPER 76 NOTONER MEM RX 62 N...

Page 98: ...memory 40 manual 39 REDIAL INTERVAL 60 Redial key 8 REDIALTRIES 60 Redialing 38 Reduction automatic 20 REFERTO USER GUIDE 74 Relay broadcast report 50 Relay Broadcasting 49 51 Relay Initiate TX key 12...

Page 99: ...de TAD 22 Telephone Line connecting 17 Telephone Fax mode T F 22 Time setting 21 TIME DATE PRINT 62 Toner cartridge 6 installing 16 replacing 70 72 Transmission stopping 38 Transmit Resolution 79 Tran...

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