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TS_622_02 PowerWAVE 9500DPA User Manual 26/2/19
Menu, Commands, Event Log, Measurements,
When you seek service support it is important that you provide as much information as possible concerning the UPS
problem as this will help expedite a swift and appropriate response. A description of the Menus, Commands, Event Log
and Measurements that can be found on the module control panel is provided in paragraph 2.7.3.
Paragraph 8.2, below, illustrates a list of the most common Alarms and Messages. As you step through the event memory
make a separate note of each recorded alarm condition as this will help identify the cause of any problems.
8.2
Fault identification and rectification
The interpretation and suggested solutions for the major alarm condition that you are most likely to encounter are shown in
the table below. If the encountered alarm is not shown in the table, or you have any doubts as to how to safely carry out
the instructions given, then please contact Kohler Uninterruptible Power Ltd. on 0800 731 3269.
8.3
Contacting service
Kohler Uninterruptible Power Ltd. has a service department dedicated to providing routine maintenance and emergency
service cover for your UPS. For peace of mind we recommend that you protect your UPS with an extended warranty
agreement, which will ensure that your UPS system and batteries are well maintained and running at their optimum
efficiency, and attended to promptly should any problems occur.
ALARM CONDITION
INTERPRETATION
SUGGESTED SOLUTION
UPS FAULT
There is a UPS fault and the normal
operation cannot be guaranteed.
Call an authorised service centre for assistance.
MAINS BYP/RECT
FAULT
Mains power supply is outside
prescribed tolerance.
The UPS input power is low or missing.
If site power appears to be OK, check the UPS input supply
fuses (breaker) at the distribution board.
OUTPUT SHORT
There is a short circuit at the output of
UPS (on the load side).
Check all output connections and repair as required.
OVERLOAD
Load exceeds the UPS rated power.
Identify which load item is causing the overload and
disconnect/repair it.
Do not connect extraneous laser printers, photocopiers,
electric heaters, kettles etc. to the UPS if near capacity.
OVERTEMPERATURE
UPS temperature has exceeded the
allowed value.
Check that the UPS temperature is less than 30° C.
If the temperature is normal call an authorised service
centre for assistance.
BATTERY CHARGER OFF
The attached battery and the battery
charger set-up do not correspond, or
there is a battery charger fault.
Call an authorised service centre for assistance.
INVERTER FAULT
Inverter is faulty.
Call an authorised service centre for assistance.
SYNCHRON FAULT
The inverter and mains are not
synchronised.
The UPS input supply frequency is outside operational limits
and the UPS static bypass has been temporarily disabled.
BATTERY IN
DISCHARGE
Battery is near end of autonomy.
Shutdown the load connected to UPS before the UPS
switches itself off to protect its batteries.
MANUAL BYP IS CLOSED
Maintenance bypass closed (optional).
Load is being supplied by raw mains.
This alarm is only displayed if the UPS is on maintenance
bypass.
Kohler Uninterruptible Power Ltd.
Woodgate
Bartley Wood Business Park
Hook
Hampshire, United Kindom
RG27 9XA
Tel:
+44 (0)1256 386700
0800 731 3269 (24Hr.)
Email: