Kohler OnCue Plus DC, Operation

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TP-6928 1/14 39 Section 3 Troubleshooting
3.3 Generator Set Serial Number
Incorrect serial numbers will prevent connection to the
OnCue
r
Plus server. Compare the genset serial
number programmed into the controller with the serial
number on the generator set nameplate. See
Section 1.9 for instructions to find the serial number in
the controller. If the S/Ns do not match, Kohler
r
SiteTech
t
software is required to change the genset
serial number programmed in the controller to match the
nameplate. SiteTech software is only available to
Kohler-authorized distributors and dealers. Contact a
Kohler-authorized distributor/dealer for service.
3.4 Check Controller’s Ethernet
Connection
RDC2/DC2 or VSC Controller. Check the Ethernet
cable and RJ45 inline connector to the controller.
RDC/DC Controller. Make sure that the Ethernet board
is installed correctly with the board-to-board connector
in place. See TT-1566, Installation Instructions.
Check the firewall on the local router. Verify that router
firewall port 5253 is configured to permit an outbound
connection. Refer to the instructions provided with the
router.
3.5 Troubleshooting Connection
Problems
Use the following procedure to troubleshoot problems
connecting OnCue Plus to your generator set.
1. Check the controller password and generator
set serial number. See Section 3.3.
2. Confirm that your Internet connection is
working . Navigate to www.KOHLERPower.com
or any website to verify that your PC can access the
Internet.
3. Verify power to the controller. Check that the
controller display is on or at least one LED on the
controller is lit.
4. Check the server connection on the generator
set controller. See Section 3.2.
D
RDC2/DC2 or VSC Controller. Use telnet to
check the server connection. See Section 3.2.2 for
instructions.
D
RDC/DC Controller. Check the server connection
LED on the generator set controller. See
Figure 3-1.
a. If the LED is not lit, there may be a problem with
the generator set connection to the router or
modem. Proceed to step 5.
5. Check the generator set connection to the
modem/router.
Note: RDC2/DC2 or VSC controller. Disconnect
utility power to the generator set before
disconnecting the Ethernet cable. Follow
the safety precautions in this document and
in the generator set service manual.
Note: RDC/DC controller. Remove the
controller’s F3 fuse and disconnect power to
the generator set before disconnecting the
Ethernet cable. Follow the safety
precautions in this document and in the
generator set service manual. See
TT-1566, Ethernet Board Installation
Instructions, for connection details.
Isolate the problem by disconnecting the Ethernet
cable from the generator controller and plugging it
into a laptop PC.
Disable wireless on the laptop. Check Internet
access by trying to connect to
www.KOHLERPower.com or any other known
website.
a. If the computer cannot connect to the Internet,
use a different cable to connect the laptop PC to
the modem/router and try again.
b. If there is no connection with either cable, the
problem may be with the modem/router.
D
Verify that the modem/router has power and is
on.
D
Contact your Internet Server Provider (ISP)
for assistance.
c. If the network cable is longer than 100 meters
(328 ft.), install a repeater or switch.
If these procedures do not identify and correct the
problem, contact the Generator Service Department for
assistance.