4-2
A-61698 November 2010
Power button
indicators
The power button acts as an indicator light in addition to powering up
the Scan Station. Use this chart to help determine the status of the
Scan Station.
Contacting Service
1. Visit www.Kodak.com/go/disupport to obtain the most current phone
number for your country.
2. When calling, please have the following information ready:
•
A description of your problem.
•
The Scan Station serial number.
Problem
Possible Solution
Scan Station will not scan/feed
documents
Make sure that:
• the power cord is plugged securely into the back of Scan Station and
the wall outlet.
• the power switch is on.
• the wall outlet is not defective (call a licensed electrician).
• document(s) is making contact with the feed rollers.
No images are being displayed
If you are scanning one-sided documents, be sure the side you want to
scan is facing the input tray (not facing you). For more information, see
the section entitled,
“Getting your documents ready to scan” in Chapter
2.
Roller marks appear on the document
after scanning
Clean the rollers. See the procedures in Chapter 3,
Maintenance
.
Images have black background bleed-
through
When scanning translucent documents, black bleed-through may be
displayed on the image. To minimize this adjust the Contrast value.
Red, green or blue streaks are running
through a color photo
The Scan Station is dirty and needs to be cleaned. See the procedures
in Chapter 3,
Maintenance
.
Image quality is poor or decreased
Clean the Scan Station. See the procedures in Chapter 3,
Maintenance
.
Touchscreen is unresponsive
Be sure the Scan Station is plugged in and turned on.
Indicator
Problem
Remedy
Constant
blue
Scan Station is ready
Flashing
blue
Scan Station is busy
Wait until the indicator stops flashing
and the Scan Station is ready.
Flashing
red
Error indication, such
as the cover is open or
there is a document
jam.
Correct the error; i.e., close the Scan
Station cover or remove the document
jam, and continue.
Constant
red
Scan Station failure
Turn the Scan Station off, then on
again. If the error persists, call Service.
