A-61698 November 2010
4-1
4
Troubleshooting
Contents
Problem solving .............................................................................. 4-1
Power button indicators .................................................................. 4-2
Contacting Service.......................................................................... 4-2
Problem solving
Occasionally you may encounter a situation with your Scan Station
where it may not function properly. Use the chart below as a guide to
check possible solutions to help you resolve the situation before calling
Technical Support.
Problem
Possible Solution
Documents are jamming or multiple
documents are feeding
Make sure that:
• the side guides are adjusted for the width of the documents you are
scanning.
• the output tray is adjusted for the length of the documents you are
scanning.
• all documents meet the specifications for size and weight:
Maximum document size:
215 x 863 mm (8.5 x 34 in.) - may be
restricted at certain resolutions
Minimum document size
: 50 x 63.5 mm (2 x 2.5 in.)
Multiple-sheet feeding: 75 x 125 mm (3 x 5 in.)
Paper weight:
413 g/m
2
(110 lb.) paper and ID cards up to 1.25 mm
(0.05 in.) thick
• the Scan Station and tires are clean.
• the spring on the pre-separation module is adjusted to the proper
tension. See the procedures in Chapter 3,
Maintenance
.
• the feed module and separation module is installed properly and
securely in place. See the procedures in Chapter 3,
Maintenance
.
To remove a document jam:
• Open the Scan Station cover.
IMPORTANT: Be sure the output tray panel is open before opening the
cover
.
• Remove any jammed document(s) from inside the Scan Station.
• Close the Scan Station cover and resume scanning.
