DIVA SLIM AIR PELLET STOVE
45
EN - Rev. 1.0
STANDARD WARRANTY CONDITIONS
1. General information
This standard warranty (“Klover Warranty”) is issued by Klover Srl, San Bonifacio, Via A. Volta no. 8, for the products
(the “Products”). The Klover Warranty does not affect the rights provided for by
European directive 99/44/EC or by Italian legislative decree no. 206/2005 “Consumer Code”, where applicable.
The Klover Warranty is limited to Italy. Klover Srl invites Consumers not based in Italy to contact the dealer from which
they bought the Product, to obtain the current warranty conditions.
2. Activation of Warranty
The Klover Warranty must be activated within 60 days from the date of purchase on the website
, under the
“Register your warranty” section. Enter the requested data and attach the delivery note or other tax document proving
the purchase (e.g. receipt).
Alternatively, the warranty certificate, which can be found in each Product pack (hereinafter the “Warranty Certificate”),
must be sent to Klover S.r.l. within the same 60-day term from the date of purchase, by following the instructions on the
certificate.
When registering or sending the guarantee, please ensure that the customer’s copy of the Warranty Certificate is
retained. It must be duly completed and signed by the Consumer and by the installer, together with the delivery note or
other fiscally valid document proving the purchase, in order for the Klover Warranty to be valid.
3. Two-year Klover Warranty
The Klover Warranty covers the free repair of the Product all parts of the Product that are found to be defective at origin,
due to defects confirmed by Klover Srl to be exclusively attributable to the manufacturer. If it is not possible to repair the
Product in any way, it will be replaced. In both cases, there will be no change to the expiry or terms of the warranty
provided when the Product was purchased.
The Klover Warranty offers all the advantages of a service guaranteed directly by Klover Srl through its network of
authorised service centres (Centri di Assistenza Tecnica or “C.A.T.”) in Italy. The list can be found on the website
The Klover Warranty will remain in effect for a period of 2 years from the date of purchase, if proven by a delivery note or
other proof of purchase (e.g. receipt), stating the name of the seller, the product that was bought, and the date of
purchase.
Product components replaced by an authorised dealer at the Consumer’s expense as they were “out of warranty” after
expiry of the two-year period will be guaranteed by Klover Srl for one year from the date of replacement, excluding costs
of intervention, labour and ancillary costs.
4. Five-year Klover Warranty
If the initial start-up service is provided by an authorised TAC within 3 months from the date of purchase, the Consumer
will be entitled to the Klover Warranty on the “boiler body” for a period of 5 years from the date of purchase.
The cost of the First Switch-on service is paid by the Consumer.
This Klover Warranty is valid on condition that the seasonal maintenance is performed by the local service centre as
indicated in the user manual (for example, Safe Top boiler units require annual use of the Long Life protection).
The First Switch-on Report, duly completed and signed, must be kept carefully to ensure that the Klover Warranty
remains operational.
5. Complaints and Assistance
As provided for by Legislative Decree 24/2002, complaints should be sent to the retailer through whom the Product was
bought.
Once the retailer has checked that the Klover Warranty is in force and has not been invalidated, they will contact the
local service centre to agree the terms of intervention to verify and eliminate the reported fault. If the Consumer contacts
the service centre directly, the service centre must immediately inform the retailer from whom the Product was bought.
If, while inspecting the Product, the service centre finds that the reported defect is not one of the defects covered by the
Warranty, the call-out and any works completed, will be paid by the Consumer.
In order to improve the service and reduce intervention time, Consumers are asked to provide the details of the Product
they are calling about. In particular, the following information should be provided: • Warranty Certificate number • the
name, model and serial number of the Product • the date of purchase • the reported defect.
Klover Srl will not be liable for any delays in carrying out repairs or replacements of the Product.
Summary of Contents for DIVA SLIM
Page 1: ...ENGLISH DIVA SLIM AIR pellet stove INSTALLATION USE MAINTENANCE AND HELPFUL TIPS ...
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Page 9: ...DIVA SLIM AIR PELLET STOVE 7 EN Rev 1 0 Overall dimensions ...
Page 49: ...DIVA SLIM AIR PELLET STOVE 47 EN Rev 1 0 ...
Page 50: ...DIVA SLIM AIR PELLET STOVE 48 EN Rev 1 0 ...
