Troubleshooting Procedure
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Keysight X8711A IoT Device Functional Test Solution User’s Guide
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– If it is not licensed, purchase any of the license(s) listed below:
– X8711A-001 (for BLE on fresh board)
– X8711A-002 (for WLAN on fresh board)
– X8711AU-001 (for board with WLAN and upgrade to BLE)
– X8711AU-002 (for board with BLE and upgrade to WLAN)
– X8711A-100 (for both BLE and WLAN on fresh board)
COM Port Error
Incorrect port number will stop the initializing step abruptly as unable to Initialize
the TAP test plan. There are two possible error messages when you keyed in the
incorrect port number. Examples are:
Timeout on BLE Radio COM port data read
The Port ‘<COM Port number> does not Exist
Here are a few tips that you can try:
– Verify the correct COM port setting of the 34999A instrument.
– Refer to USB Test and Measurement Device (34999A) is missing in Device
Manager.
NOTE
Go to
to purchase licenses according to your
test requirement.
NOTE
Refer to
for more information on how to identify your COM
Port number.
