Keysight M9195A/B PXIe Digital Stimulus/Response Startup Guide
7
Step 1: Unpack and Inspect the Module
Returning a module for service
Should it become necessary to return your M9195A/B module for repair or
calibration, follow the steps below:
1
Review the warranty information shipped with your product.
2
Contact Keysight to obtain a Return Material Authorization (RMA) and return
address. For assistance finding Keysight contact information, go to
(worldwide contact information for repair and
service) or refer to the “Support” information on the product web page at
3
Write the following information on a tag and attach it to the malfunctioning
equipment:
–
Name and address of owner. A P.O. box is not acceptable as a return
address.
–
Module serial number(s). The serial number label is located on the side
panel of the module. The serial number can also be read from the Soft
Front Panel interface – after the hardware and software is installed.
–
Description of failure or service required.
4
Pack the instrument in its original packaging material. Include all cables. If
the original packaging material is not available, use bubble wrap or packing
peanuts and place the instrument in a sealed container and mark the
container “FRAGILE”.
5
On the shipping label, write ATTENTION REPAIR DEPARTMENT and the RMA
number.
It is recommended that you include all cables with the module in
the case that you return the module for repair or calibration.
Keysight recommends yearly calibration to guarantee
specifications and to maintain the highest level of performance.
The module calibration can be performed at an authorized service
center.
If any correspondence is required, refer to the product by both
serial number and model number.
Summary of Contents for M9195A PXIe
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