Troubleshooting
Prior to commissioning in Design Studio, Ketra’s G2 Linear should power on to a default white state. If it
powers on to some other color, that means there’s a problem in the installation conditions. See the table
below for each color’s meaning.
TROUBLESHOOTING TABLE
Color
Condition
Correction
Red
Low input voltage on the
power line
Ensure that the input voltage is 120 V or
277 V, + or –10%
Magenta
Signaling wire connection
not detected
Cut power and reconnect the red conductor
of the leader cable to the N3’s “S” port
Red-Green- Blue
Pattern
Line and neutral wiring switched
Cut power, and reverse line and neutral wiring
Red-Green Pattern*
Line and neutral wiring switched
Cut power, and reverse line and neutral wiring
Yellow
Multiple runs of linear
product detected
Cut power and disconnect all but one run of G2.
Only one run can be connected to a satellite
Turquoise
More than 40 ft (12.19 m) of linear
product detected
Remove the turquoise linears and reboot
the satellite
Green
More than 100ft (30.48 m) total
run length detected (including
cables & fixtures)
Remove excess cabling and/or fixtures, and
reboot the satellite
Dark Blue
*For product ordered in 2019
13 |
G2
INSTALLATION GUIDE
770-000003-01 r09
© 2019 Ketra, Inc. All rights reserved
