background image

 

 

 

A DIVISION OF ACCO BRANDS CORPORATION   

 

This

 

should

 

restore

 

USB

 

3.0

 

speeds

 

and

 

is

 

a

 

one

time

 

fix

 

that

 

will

 

not

 

need

 

to

 

be

 

repeated.

 

 

Problem:

  

I

 

have

 

connected

 

my

 

laptop

 

to

 

the

 

dock,

 

but

 

I

 

cannot

 

get

 

audio

 

on

 

my

 

external

 

speakers/headset

 

that

 

I

 

have

 

connected

 

to

 

the

 

dock.

 

I

 

am

 

still

 

getting

 

audio

 

out

 

of

 

my

 

laptop.

 

How

 

do

 

I

 

fix

 

this?

 

Possible

 

Solution:

  

Sometimes

 

the

 

computer

 

will

 

not

 

automatically

 

default

 

to

 

the

 

audio

 

channel

 

coming

 

out

 

of

 

the

 

dock

 

(because

 

a

 

driver

 

is

 

not

 

needed

 

for

 

the

 

PC).

 

If

 

you

 

experience

 

this,

 

go

 

to

 

Control

 

Panel

 ‐

>

 

Sound

 ‐

>

 

and

 

select

 

USB

 

Audio

 

as

 

the

 

default

 

audio

 

channel.

 

 

Contact

 

Us

 

If

 

you

 

are

 

still

 

having

 

trouble

 

with

 

your

 

Kensington

 

USB

C

 

docking

 

station,

 

please

 

contact

 

Kensington’s

 

Technical

 

Support

 

team

 

at

 

1

800

535

4242

 

in

 

the

 

U.S.

 

 

Summary of Contents for SD4500

Page 1: ...updated the performance should be nearly flawless If you have questions about USB C please take a look at the following Frequently Asked Questions FAQ s Things to Know Before You Buy Common Issues Yo...

Page 2: ...Gen 2 Power Delivery laptops may or may not support power delivery If USB C power delivery is not supported a traditional laptop power tip is going to be needed to charge the device Video support may...

Page 3: ...y during the handshake 2 Only the functions that are allowed by both the computer and the accessory via the USB C connection will work Q Are the Kensington USB C products all Plug Play A Yes all our U...

Page 4: ...manufacturer to ensure that your device supports DisplayPort Alt Mode over USB C You should be able to find this information via your device manufacturer s website in the device s user manual technica...

Page 5: ...cally from Intel or AMD is up to date If you are having video issues it typically can be resolved by downloading the latest graphics driver update from your device manufacturer Please review the manuf...

Page 6: ...data speed of the USB 3 0 ports on your USB C docking stations A All the USB 3 0 ports on the Kensington USB C docks support 5Gbps data speed Q Can I use another USB C cable not from the original box...

Page 7: ...is not charging my laptop or tablet Possible Solutions USB C power delivery PD is supported on SD4600P for up to 60W Profile 4 Even if your laptop supports a higher wattage the dock will still provid...

Page 8: ...d to be repeated Problem I am trying to set up dual monitors on my desktop However only one of the two monitors is working The other one is not showing anything Possible Solutions Ensure that you have...

Page 9: ...video compatibility issues as we are still at a very early stage in the development of DisplayPort Alt mode over USB C We provide a firmware upgrade tool for our SD1500 USB C Mobile Dock CV4000H USB C...

Page 10: ...ry plugging the wireless receiver for your mouse or keyboard into a USB 2 0 port if one is available If there are no USB 2 0 ports available you will continue to experience sub optimal performance as...

Page 11: ...l getting audio out of my laptop How do I fix this Possible Solution Sometimes the computer will not automatically default to the audio channel coming out of the dock because a driver is not needed fo...

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