background image

 

 

 

A DIVISION OF ACCO BRANDS CORPORATION   

 

Q:

 

Will

 

the

 

USB

A

 

ports

 

on

 

my

 

laptop

 

work

 

with

 

USB

C

 

accessories

 

if

 

I

 

use

 

a

 

USB

A

 

to

 

USB

C

 

adapter?

 

A:

 

USB

A

 

supports

 

data

 

transmission

 

only,

 

while

 

USB

C

 

may

 

support

 

video,

 

power

 

delivery,

 

and

 

data.

 

A

 

USB

C

 

to

 

USB

A

 

adapter

 

will

 

support

 

data

 

transfer,

 

but

 

the

 

video

 

and

 

power

 

delivery

 

features

 

of

 

USB

C

 

will

 

not

 

work.

 

 

Q:

 

How

 

does

 

my

 

USB

C

 

cable

 

know

 

what

 

device

 

I

 

have

 

and

 

what

 

functions

 

the

 

USB

C

 

port

 

on

 

my

 

device

 

can

 

perform?

 

A:

 

The

 

laptop

 

or

 

tablet

 

and

 

the

 

USB

C

 

accessory

 

do

 

a

 

“handshake”

 

when

 

first

 

connected

 

to

 

each

 

other.

 

The

 

“handshake”

 

is

 

a

 

quick

 

exchange

 

of

 

information

 

on

 

what

 

is

 

supported

 

between

 

the

 

host

 

device

 

and

 

the

 

accessory.

 

1.

 

The

 

software

 

and

 

hardware

 

embedded

 

in

 

the

 

USB

C

 

laptop

 

determine

 

what

 

types

 

of

 

functions

 

are

 

allowed

 

via

 

its

 

USB

C

 

port,

 

and

 

the

 

capabilities

 

of

 

the

 

laptop

 

will

 

be

 

communicated

 

to

 

the

 

accessory

 

during

 

the

 

“handshake”.

 

2.

 

Only

 

the

 

functions

 

that

 

are

 

allowed

 

by

 

both

 

the

 

computer

 

and

 

the

 

accessory

 

via

 

the

 

USB

C

 

connection

 

will

 

work.

 

Q:

 

Are

 

the

 

Kensington

 

USB

C

 

products

 

all

 

Plug

 

&

 

Play?

 

A:

 

Yes,

 

all

 

our

 

USB

C

 

devices

 

can

 

be

 

installed

 

without

 

the

 

need

 

for

 

software

 

downloads

 

or

 

drivers

 

(except

 

Mac

 

devices,

 

see

 

below)

 

when

 

connecting

 

to

 

a

 

host

 

device

 

using

 

Windows

 

10

 

and

 

Chrome

 

OS

 

(R53

 

or

 

above),

 

given

 

that

 

the

 

laptop

 

manufacturer

 

has

 

all

 

the

 

supporting

 

features

 

built

in

 

to

 

the

 

USB

C

 

port(s):

 

 

Please

 

note:

 

For

 

Windows

 

10

 

and

 

Chrome

 

OS

 

(R53

 

or

 

above)

,

 

the

 

docking

 

stations

 

are

 

Plug

 

&

 

Play.

 

The

 

PC

 

may

 

start

 

installing

 

a

 

driver

 

for

 

the

 

peripherals

 

attached

 

through

 

the

 

dock

 

(keyboard,

 

mouse,

 

etc.)

 

during

 

setup,

 

but

 

no

 

driver

 

is

 

required

 

for

 

the

 

dock

 

itself.

  

For

 

Mac

 

OS,

 

docking

 

station

 

users

 

will

 

need

 

to

 

install

 

a

 

driver

 

for

 

the

 

Ethernet

 

port.

 

The

 

one

time

 

driver

 

installation

 

can

 

be

 

downloaded

 

at

 

software.kensington.com

.

 

For

 

all

 

systems,

 

to

 

ensure

 

the

 

best

 

video

 

performance

 

your

 

host

 

device

 

may

 

need

 

to

 

have

 

its

 

graphics

 

card

 

updated

 

with

 

a

 

driver

 

download

 

by

 

running

 

a

 

system

 

update.

 

Summary of Contents for SD4500

Page 1: ...updated the performance should be nearly flawless If you have questions about USB C please take a look at the following Frequently Asked Questions FAQ s Things to Know Before You Buy Common Issues Yo...

Page 2: ...Gen 2 Power Delivery laptops may or may not support power delivery If USB C power delivery is not supported a traditional laptop power tip is going to be needed to charge the device Video support may...

Page 3: ...y during the handshake 2 Only the functions that are allowed by both the computer and the accessory via the USB C connection will work Q Are the Kensington USB C products all Plug Play A Yes all our U...

Page 4: ...manufacturer to ensure that your device supports DisplayPort Alt Mode over USB C You should be able to find this information via your device manufacturer s website in the device s user manual technica...

Page 5: ...cally from Intel or AMD is up to date If you are having video issues it typically can be resolved by downloading the latest graphics driver update from your device manufacturer Please review the manuf...

Page 6: ...data speed of the USB 3 0 ports on your USB C docking stations A All the USB 3 0 ports on the Kensington USB C docks support 5Gbps data speed Q Can I use another USB C cable not from the original box...

Page 7: ...is not charging my laptop or tablet Possible Solutions USB C power delivery PD is supported on SD4600P for up to 60W Profile 4 Even if your laptop supports a higher wattage the dock will still provid...

Page 8: ...d to be repeated Problem I am trying to set up dual monitors on my desktop However only one of the two monitors is working The other one is not showing anything Possible Solutions Ensure that you have...

Page 9: ...video compatibility issues as we are still at a very early stage in the development of DisplayPort Alt mode over USB C We provide a firmware upgrade tool for our SD1500 USB C Mobile Dock CV4000H USB C...

Page 10: ...ry plugging the wireless receiver for your mouse or keyboard into a USB 2 0 port if one is available If there are no USB 2 0 ports available you will continue to experience sub optimal performance as...

Page 11: ...l getting audio out of my laptop How do I fix this Possible Solution Sometimes the computer will not automatically default to the audio channel coming out of the dock because a driver is not needed fo...

Reviews: