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A DIVISION OF ACCO BRANDS CORPORATION   

 

  

Q:

 

Can

 

I

 

use

 

the

 

USB

C

 

docks

 

and

 

adapters

 

with

 

my

 

Thunderbolt

 

3

 

laptop?

 

A:

 

Yes,

 

all

 

our

 

USB

C

 

docks

 

and

 

adapters

 

are

 

compatible

 

with

 

laptops

 

featuring

 

a

 

Thunderbolt

 

3

 

port.

 

Please

 

note

:

 

The

 

USB

C

 

docks

 

and

 

adapters

 

will

 

not

 

deliver

 

Thunderbolt

 

3

 

data

 

transfer

 

speeds

 

(40Gbps),

 

only

 

what

 

the

 

docking

 

station

 

or

 

adapter

 

supports

 

(5Gbps).

 

Also,

 

not

 

all

 

Thunderbolt

 

3

 

ports

 

support

 

USB

C

 

power

 

delivery.

 

 

Q:

 

What

 

is

 

Alt

 

mode

 

over

 

USB

C?

 

A:

 

Alt

 

Mode

 

over

 

USB

C

 

allows

 

devices

 

to

 

deliver

 

video

 

signals

 

and

 

USB

 

data

 

over

 

a

 

single

 

USB

C

 

cable.

 

There

 

is

 

more

 

than

 

one

 

variation

 

of

 

Alt

 

mode.

 

The

 

most

 

popular

 

version

 

is

 

DisplayPort

 

(DP),

 

which

 

is

 

the

 

version

 

Kensington

 

docks

 

support.

 

To

 

ensure

 

that

 

your

 

laptop

 

or

 

tablet

 

will

 

work

 

with

 

our

 

dock,

 

please

 

check

 

with

 

the

 

laptop/tablet

 

manufacturer

 

to

 

ensure

 

that

 

your

 

device

 

supports

 

DisplayPort

 

Alt

 

Mode

 

over

 

USB

C.

 

You

 

should

 

be

 

able

 

to

 

find

 

this

 

information

 

via

 

your

 

device

 

manufacturer’s

 

website,

 

in

 

the

 

device’s

 

user

 

manual

 

technical

 

specifications,

 

or

 

by

 

contacting

 

the

 

manufacturer

 

directly.

 

 

Q:

 

My

 

USB

C

 

laptop/tablet

 

has

 

a

 

USB

C

 

port

 

but

 

it

 

doesn’t

 

support

 

DisplayPort

 

Alt

 

Mode

 

over

 

USB

C.

 

Will

 

the

 

SD4500

 

or

 

SD4600P

 

dock

 

work

 

with

 

my

 

device?

 

A:

 

You

 

will

 

not

 

be

 

able

 

to

 

use

 

the

 

video

 

ports

 

(DP

 

and/or

 

HDMI).

 

All

 

other

 

features

 

of

 

the

 

dock

 

will

 

be

 

functional.

 

Please

 

note:

 

In

 

addition

 

to

 

video/graphic

 

support,

 

please

 

remember

 

that

 

USB

C

 

Power

 

Delivery

 

(PD)

 

support

 

will

 

also

 

depend

 

on

 

the

 

specifications

 

of

 

USB

C

 

port

 

on

 

your

 

device.

 

 

Q:

 

Do

 

all

 

Kensington

 

USB

C

 

docks

 

support

 

Power

 

Delivery

 

(PD)?

 

A:

 

No,

 

the

 

SD4500

 

and

 

the

 

SD1500

 

only

 

support

 

video,

 

audio,

 

data,

 

and

 

Ethernet.

 

The

 

laptop/tablet

 

will

 

need

 

to

 

be

 

powered

 

separately

 

while

 

connected

 

to

 

the

 

dock.

 

If

 

you

 

require

 

USB

C

 

Power

 

Delivery,

 

please

 

refer

 

to

 

further

 

information

 

on

 

SD4600P.

 

Summary of Contents for SD4500

Page 1: ...updated the performance should be nearly flawless If you have questions about USB C please take a look at the following Frequently Asked Questions FAQ s Things to Know Before You Buy Common Issues Yo...

Page 2: ...Gen 2 Power Delivery laptops may or may not support power delivery If USB C power delivery is not supported a traditional laptop power tip is going to be needed to charge the device Video support may...

Page 3: ...y during the handshake 2 Only the functions that are allowed by both the computer and the accessory via the USB C connection will work Q Are the Kensington USB C products all Plug Play A Yes all our U...

Page 4: ...manufacturer to ensure that your device supports DisplayPort Alt Mode over USB C You should be able to find this information via your device manufacturer s website in the device s user manual technica...

Page 5: ...cally from Intel or AMD is up to date If you are having video issues it typically can be resolved by downloading the latest graphics driver update from your device manufacturer Please review the manuf...

Page 6: ...data speed of the USB 3 0 ports on your USB C docking stations A All the USB 3 0 ports on the Kensington USB C docks support 5Gbps data speed Q Can I use another USB C cable not from the original box...

Page 7: ...is not charging my laptop or tablet Possible Solutions USB C power delivery PD is supported on SD4600P for up to 60W Profile 4 Even if your laptop supports a higher wattage the dock will still provid...

Page 8: ...d to be repeated Problem I am trying to set up dual monitors on my desktop However only one of the two monitors is working The other one is not showing anything Possible Solutions Ensure that you have...

Page 9: ...video compatibility issues as we are still at a very early stage in the development of DisplayPort Alt mode over USB C We provide a firmware upgrade tool for our SD1500 USB C Mobile Dock CV4000H USB C...

Page 10: ...ry plugging the wireless receiver for your mouse or keyboard into a USB 2 0 port if one is available If there are no USB 2 0 ports available you will continue to experience sub optimal performance as...

Page 11: ...l getting audio out of my laptop How do I fix this Possible Solution Sometimes the computer will not automatically default to the audio channel coming out of the dock because a driver is not needed fo...

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