background image

 

 

 

A DIVISION OF ACCO BRANDS CORPORATION   

 

 

Q:

 

What

 

is

 

the

 

Power

 

Delivery

 

(PD)

 

capability

 

of

 

SD4600P?

 

A:

 

The

 

SD4600P

 

supports

 

up

 

to

 

60

 

watts

 

(Profile

 

4)

 

of

 

charging.

 

Power

 

requirements

 

differ

 

based

 

on

 

the

 

manufacturer

 

and

 

model

 

of

 

the

 

USB

C

 

device.

 

Check

 

with

 

your

 

manufacturer

 

to

 

find

 

your

 

host

 

device’s

 

power

 

needs.

 

Please

 

note:

 

In

 

some

 

instances,

 

when

 

the

 

other

 

USB

 

ports

 

on

 

the

 

dock

 

are

 

connected,

 

the

 

PD

 

to

 

your

 

laptop/tablet

 

may

 

be

 

reduced

 

to

 

36W.

 

This

 

will

 

still

 

be

 

sufficient,

 

in

 

most

 

cases,

 

to

 

keep

 

the

 

PC

 

running

 

without

 

draining

 

the

 

charge

 

on

 

the

 

battery.

 

 

Q:

 

How

 

many

 

monitors

 

can

 

the

 

SD4500

 

and

 

SD4600P

 

docks

 

support,

 

and

 

what

 

is

 

the

 

maximum

 

resolution?

 

A:

 

Up

 

to

 

two

 

monitors

 

on

 

Windows

 

devices.

 

The

 

Windows

 

laptop/tablet

 

must

 

support

 

DisplayPort

 

v1.2

 

(DP)

 

or

 

above

 

with

 

compatible

 

and

 

updated

 

graphic

 

cards.

 

To

 

ensure

 

that

 

your

 

video

 

will

 

be

 

optimal,

 

please

 

ensure

 

that

 

your

 

graphics

 

card

 

driver,

 

typically

 

from

 

Intel

 

or

 

AMD,

 

is

 

up

 

to

 

date.

 

If

 

you

 

are

 

having

 

video

 

issues,

 

it

 

typically

 

can

 

be

 

resolved

 

by

 

downloading

 

the

 

latest

 

graphics

 

driver

 

update

 

from

 

your

 

device

 

manufacturer.

 

Please

 

review

 

the

 

manufacturers’

 

manual/website

 

or

 

contact

 

the

 

manufacturer

 

if

 

you

 

are

 

unsure

 

of

 

the

 

version

 

of

 

DP.

 

When

 

running

 

dual

 

screens,

 

the

 

resolution

 

supported

 

for

 

each

 

of

 

the

 

monitors

 

is

 

4096x2160

 

@

 

30Hz

 

(4K

 

resolution).

 

For

 

single

 

display,

 

the

 

docks

 

support

 

4096x2160

 

@

 

60Hz

 

(4K

 

resolution).

 

For

 

Mac

 

and

 

Chrome

 

systems,

 

they

 

do

 

not

 

support

 

dual

 

monitors

 

in

 

extend

 

mode.

 

These

 

PCs

 

only

 

support

 

one

 

extended

 

monitor,

 

but

 

a

 

second

 

monitor

 

can

 

be

 

used

 

to

 

mirror

 

your

 

laptop

 

screen.

 

Please

 

note:

 

When

 

connecting

 

the

 

video

 

cables,

 

it

 

must

 

be

 

a

 

direct

 

HDMI

to

HDMI

 

connection

 

or

 

DisplayPort

to

DisplayPort

 

connection.

 

Using

 

a

 

passive

 

adapter

 

to

 

connect

 

to

 

a

 

DVI

 

or

 

VGA

 

port

 

will

 

not

 

allow

 

the

 

video

 

signals

 

to

 

pass

 

through

 

properly

 

and

 

no

 

video

 

will

 

be

 

shown

 

on

 

your

 

monitor.

  

Also

 

of

 

note:

 

When

 

displaying

 

on

 

a

 

4K

 

monitor,

 

you

 

may

 

experience

 

a

 

decrease

 

in

 

data

 

and

 

Ethernet

 

performance

 

due

 

to

 

bandwidth

 

prioritization

 

limits.

 

 

Summary of Contents for SD4500

Page 1: ...updated the performance should be nearly flawless If you have questions about USB C please take a look at the following Frequently Asked Questions FAQ s Things to Know Before You Buy Common Issues Yo...

Page 2: ...Gen 2 Power Delivery laptops may or may not support power delivery If USB C power delivery is not supported a traditional laptop power tip is going to be needed to charge the device Video support may...

Page 3: ...y during the handshake 2 Only the functions that are allowed by both the computer and the accessory via the USB C connection will work Q Are the Kensington USB C products all Plug Play A Yes all our U...

Page 4: ...manufacturer to ensure that your device supports DisplayPort Alt Mode over USB C You should be able to find this information via your device manufacturer s website in the device s user manual technica...

Page 5: ...cally from Intel or AMD is up to date If you are having video issues it typically can be resolved by downloading the latest graphics driver update from your device manufacturer Please review the manuf...

Page 6: ...data speed of the USB 3 0 ports on your USB C docking stations A All the USB 3 0 ports on the Kensington USB C docks support 5Gbps data speed Q Can I use another USB C cable not from the original box...

Page 7: ...is not charging my laptop or tablet Possible Solutions USB C power delivery PD is supported on SD4600P for up to 60W Profile 4 Even if your laptop supports a higher wattage the dock will still provid...

Page 8: ...d to be repeated Problem I am trying to set up dual monitors on my desktop However only one of the two monitors is working The other one is not showing anything Possible Solutions Ensure that you have...

Page 9: ...video compatibility issues as we are still at a very early stage in the development of DisplayPort Alt mode over USB C We provide a firmware upgrade tool for our SD1500 USB C Mobile Dock CV4000H USB C...

Page 10: ...ry plugging the wireless receiver for your mouse or keyboard into a USB 2 0 port if one is available If there are no USB 2 0 ports available you will continue to experience sub optimal performance as...

Page 11: ...l getting audio out of my laptop How do I fix this Possible Solution Sometimes the computer will not automatically default to the audio channel coming out of the dock because a driver is not needed fo...

Reviews: