A DIVISION OF ACCO BRANDS CORPORATION
The
DisplayPort
video
output
on
the
dock
will
only
support
a
connection
to
a
DisplayPort
monitor.
An
active
adapter
may
be
required
if
you
would
want
to
convert
to
an
HDMI,
DVI,
or
VGA
connection.
The
HDMI
video
output
on
the
dock
will
only
support
a
connection
to
an
HDMI
monitor,
or
to
a
DVI
connection
with
a
passive
adapter.
Check
your
displays
settings
and
that
you
are
set
up
in
“Extend
Mode”
(Fn+F8),
then
drag
an
open
window
on
your
laptop
off
the
side
of
the
laptop
screen
to
see
if
it
shows
up
on
the
monitor.
Problem:
My
laptop/tablet
supports
DisplayPort
Alt
mode
over
USB
‐
C,
but
I
still
cannot
get
video.
Possible
Solutions:
There
may
be
some
video
compatibility
issues,
as
we
are
still
at
a
very
early
stage
in
the
development
of
DisplayPort
Alt
mode
over
USB
‐
C.
We
provide
a
firmware
upgrade
tool
for
our
SD1500
USB
‐
C
Mobile
Dock,
CV4000H
USB
‐
C
to
HDMI
Video
Adapter,
and
CV2000V
USB
‐
C
to
VGA
Video
Adapter
to
help
troubleshoot
video
compatibility
issues
for
Windows.
Please
visit
software.kensington.com
to
see
if
a
new
firmware
upgrade
is
available
and
follow
the
online
instructions
to
download
the
firmware.
Problem:
I
have
a
4K
monitor
that
supports
4K
at
60
HZ,
but
it
does
not
work
with
the
SD4500
or
the
SD4600P.
Is
there
a
work
around?
Possible
Solutions:
This
may
happen
because
the
docking
station
is
prioritizing
bandwidth
to
USB
devices
on
the
dock.
To
resolve
this,
we
suggest
unplugging
all
the
connected
peripherals,
then
connect
in
the
following
order:
1.
Power
cable
to
the
dock
2.
USB
‐
C
cable
between
laptop
and
dock
