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A DIVISION OF ACCO BRANDS CORPORATION   

 

 

Q:

 

What

 

is

 

the

 

difference

 

between

 

USB

 

3.0

 

and

 

USB

 

3.1?

 

USB

 

3.0:

 

 

Max

 

5Gbps

 

data

 

speed

 

 

No

 

power

 

delivery

 

 

Usually

 

USB

A

 

connector

 

 

USB

 

3.1

 

Gen

 

1:

 

 

Max

 

5Gbps

 

speed

 

 

May

 

or

 

may

 

not

 

have

 

power

 

delivery

 

 

Can

 

be

 

either

 

USB

A

 

or

 

USB

C

 

connector

 

  

USB

 

3.1

 

Gen

 

2:

 

 

Max

 

10Gbps

 

speed

 

 

Power

 

delivery

 

of

 

up

 

to

 

100W

 

 

USB

C

 

connector

 

only

 

 
 

Troubleshooting

 

Guide

 

 

Problem:

  

The

 

dock

 

is

 

not

 

charging

 

my

 

laptop

 

or

 

tablet.

 

 

Possible

 

Solutions:

  

 

USB

C

 

power

 

delivery

 

(PD)

 

is

 

supported

 

on

 

SD4600P

 

for

 

up

 

to

 

60W

 

(Profile

 

4).

 

Even

 

if

 

your

 

laptop

 

supports

 

a

 

higher

 

wattage,

 

the

 

dock

 

will

 

still

 

provide

 

a

 

charge

 

to

 

your

 

device’s

 

battery.

  

 

Ensure

 

that

 

your

 

device

 

supports

 

Power

 

Delivery

 

(PD)

 

over

 

USB

C.

  

Not

 

all

 

USB

C

 

ports

 

on

 

laptops

 

are

 

designed

 

to

 

support

 

PD.

 

If

 

your

 

laptop

 

does

 

not

 

support

 

PD,

 

the

 

laptop

 

cannot

 

take

 

advantage

 

of

 

the

 

charging

 

capabilities

 

of

 

the

 

SD4600P

 

dock.

  

Please

 

check

 

your

 

laptop’s

 

user

 

manual

 

or

 

contact

 

the

 

manufacturer

 

to

 

confirm

 

your

 

device

 

is

 

compatible

 

with

 

PD.

 

Summary of Contents for SD4500

Page 1: ...updated the performance should be nearly flawless If you have questions about USB C please take a look at the following Frequently Asked Questions FAQ s Things to Know Before You Buy Common Issues Yo...

Page 2: ...Gen 2 Power Delivery laptops may or may not support power delivery If USB C power delivery is not supported a traditional laptop power tip is going to be needed to charge the device Video support may...

Page 3: ...y during the handshake 2 Only the functions that are allowed by both the computer and the accessory via the USB C connection will work Q Are the Kensington USB C products all Plug Play A Yes all our U...

Page 4: ...manufacturer to ensure that your device supports DisplayPort Alt Mode over USB C You should be able to find this information via your device manufacturer s website in the device s user manual technica...

Page 5: ...cally from Intel or AMD is up to date If you are having video issues it typically can be resolved by downloading the latest graphics driver update from your device manufacturer Please review the manuf...

Page 6: ...data speed of the USB 3 0 ports on your USB C docking stations A All the USB 3 0 ports on the Kensington USB C docks support 5Gbps data speed Q Can I use another USB C cable not from the original box...

Page 7: ...is not charging my laptop or tablet Possible Solutions USB C power delivery PD is supported on SD4600P for up to 60W Profile 4 Even if your laptop supports a higher wattage the dock will still provid...

Page 8: ...d to be repeated Problem I am trying to set up dual monitors on my desktop However only one of the two monitors is working The other one is not showing anything Possible Solutions Ensure that you have...

Page 9: ...video compatibility issues as we are still at a very early stage in the development of DisplayPort Alt mode over USB C We provide a firmware upgrade tool for our SD1500 USB C Mobile Dock CV4000H USB C...

Page 10: ...ry plugging the wireless receiver for your mouse or keyboard into a USB 2 0 port if one is available If there are no USB 2 0 ports available you will continue to experience sub optimal performance as...

Page 11: ...l getting audio out of my laptop How do I fix this Possible Solution Sometimes the computer will not automatically default to the audio channel coming out of the dock because a driver is not needed fo...

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