Keithley KPCI-3101 Series, User Manual

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KPCI-3101 — KPCI-3104 Series User’s Manual Troubleshooting 6-7
Returning equipment to Keithley
If a telephone resolution is not possible, the applications engineer will issue you a Return Mate-
rial Authorization (RMA) number and ask you to return the equipment. Include the RMA num-
ber with any documentation regarding the equipment.
When returning equipment for repair, include the following information:
•
Your name, address, and telephone number.
• The invoice or order number and date of equipment purchase.
•
A description of the problem or its symptoms.
• The RMA number on the outside of the package.
Repackage the equipment, using the original anti-static wrapping, if possible, and handle it with
ground protection. Ship the equipment to:
ATTN.: RMA# _______
Repair Department
Keithley Instruments, Inc.
28775 Aurora Road
Cleveland, Ohio 44139
Telephone 1-888-KEITHLEY
FAX (440) 248-6168
NOTE If you are submitting your equipment for repair under warranty, you
must include the invoice number and date of purchase.
To enable Keithley to respond as quickly as possible, you must include
the RMA number on the outside of the package.